Meet the members of NRMA Motoring & Services' Group Executive Team, led by Tony Stuart.
|Group Chief Executive Officer|
|Group Executive Team|
|Helen Burgess||Brian Evans||Owen Gilbert|
|David Lumb||Elaine McFadzean||Paul Griffths|
|Alan Tilley||Melanie Willis||Michael Lamb|
Group Chief Executive Officer
In September 2003 Tony Stuart was appointed as Chief Executive of NRMA Motoring & Services and in 2008 he was appointed the Group Chief Executive. The organisation has moved from primarily Motoring Services, to a group of motoring, travel and lifestyle businesses.
Since joining the organisation Tony's focus has been on driving the company to a financially sound position after several years of controversy. Tony is passionate about customer service excellence.
Previously Tony was the CEO of Sydney Airports Corporation Limited where his mandate had been to corporatise and privatise the airport whilst overseeing a major infrastructure redevelopment programme in the lead up to the Sydney 2000 Olympics.
A Bachelor of Commerce graduate of New Zealand's Canterbury University, Tony joined Shell New Zealand in 1981 before progressing to Shell International in London where he held management positions in Strategic Planning and Marketing.
In 1988 Tony joined British Airways Plc in London. He held general management appointments in marketing, financial services and subsidiary companies.
In 1994 Tony joined Manchester Airport as an executive director. In 1996 Manchester was voted world's best airport by IATA, eclipsing Singapore Airport for the first time. Under Tony's leadership, this milestone was achieved by Sydney Airport in 2001.
Executive General Manager, Corporate Relations & Governance
Helen is part of the Executive Management team at NRMA and leads the Corporate Relations and Governance teams. Her Corporate Relations remit spans across the areas of advocacy and media, events and community and internal communications. Her Governance responsibilities include organisational governance/company secretariat, Group legal, internal audit, risk management, and sustainability. Helen also oversees strategic alliances.
Helen commenced her career as a lawyer at leading Sydney law firm Freehills, where she acquired broad ranging expertise in finance, corporate law, M&A and competition issues. She then transitioned into senior roles at the Federal Airports Corporation and then Sydney Airports Corporation Limited where, amongst other achievements, she successfully led the Sydney Airport privatisation team.
Helen has held various Board positions, with a superannuation industry trustee, retail concession and within the not for profit sector. In addition to her BA and LLB (Hons) degrees from Sydney University, Helen is a Fellow of both the Chartered Institute of Secretaries and the Australian Institute of Company Directors.
Executive General Manager
Motoring & Services
As Executive General Manager of Motoring Assistance, Owen Gilbert leads and oversees Roadside Service Delivery, NRMA MotorServe Service Centres and NRMA Safer Driving Schools. Prior to his position as EGM Motoring Assistance, Owen held a number of key roles within the NRMA Group. Beginning in 2001 as Executive Manager of Finance Strategy, Chief Financial Officer, General Manager Roadside, General Manager Commercial, Acting CEO of Thrifty and previously CEO NRMA MotorServe where he led the growth of NRMA's car servicing centres.
Owen began his career in 1983 with Deloittes Haskin & Sells with various Audit roles in Johannesburg and Sydney followed by Chief Accountant at Clyde Agriculture Limited. Owen then went on to SCITEC Limited as Executive Director of Finance and in 1996 joined the Commonwealth Bank as Chief Manager of Planning.
Owen was born in South Africa and graduated from Rhodes University with a Bachelor of Commerce followed by a post graduate certificate in the Theory of Accountancy. Owen moved from South Africa to Sydney in 1986 and was qualified as an Australian Chartered Accountant in 1987.
Executive General Manager
Membership & Brand
David is a highly experienced manager, having led businesses and managed large teams of people. He joined NRMA Motoring & Services in mid-2008 as Executive General Manager, Communications.
David started his professional career as a lawyer and worked for a number of years with national law firm Blake Dawson. From there he took on a senior role with communications consultancy The Rowland company where his initial focus was on corporate and financial transactions, including public share offers, numerous mergers and acquisitions and corporate restructures. Over time, David's work broadened to incorporate all facets of corporate communications, with a particular emphasis on issues and crisis management.
Before joining NRMA Motoring & Services, David was Managing Director of the Sydney office of Global Public relations consultancy Porter Novelli.
In his current role as Executive General Manager, Membership & Brand, David is responsible for NRMA's core Membership business and provides leadership to all of the external communication, marketing and digital functions of NRMA as well as the organisations Publishing arm.
David holds Bachelor degrees in Law and Economics and a Graduate Diploma in Management.
Born in the UK, David has called Sydney home for more than 30 years and is married with four children.
Executive General Manager
People and Organisational Capability
As Executive General Manager, People & Organisational Capability, Elaine McFadzean leads and oversees Group Safety & Wellbeing, Talent & Capability, HR Business Partnering, Employee Relations and Property & Facilities. Elaine was previously Deputy Chief Executive Officer of the Institute of Charted Accountants in Australia (ICAA) and joined NRMA in February 2012. At ICAA Elaine was responsible for the ICAA's major operating divisions being Corporate Services, Learning and Business Solutions, the Chartered Accountants Program, Sales and Marketing and six regional offices; and oversaw a major business transformation and change management programme.
Elaine graduated from Edinburgh University in 1985 with a law degree and worked for eight years as a commercial lawyer in a variety of firms in the United Kingdom and Australia. Since 1994, she has held a number of senior general management roles in a variety of commercial organisations including CSR (Construction Materials) Limited, Sydney Airports Corporation and the Melbourne Market Authority.
Enterprise Program Director
As Enterprise Program Director, Paul Griffiths is responsible for the effective governance of NRMA's Group Transformation Program and Project Portfolio. His focus is on alignment to corporate strategy and delivering a solid return on investment. He will work with the Group Executives to build the capabilities required to effectively govern, deliver and track projects and supporting change activities.
His role also includes the direction of the Group's Performance Optimisation team.
Paul is an experienced senior executive with a proven track record in the delivery of similar programs of work in the banking, financial services and government sectors. He is a strong people leader with experience in business development, strategic partnerships and delivery management across large programs of work. His core skill is program and project management where, as a practitioner for over 20 years, Paul has developed a strong focus on business aligned Program Governance and Delivery Methods.
Paul joined NRMA from Westpac Group where he led strategic and innovative transformation programs. Prior to that he was with Infosys Technologies, SMS Consulting and the Australian Local Government Association. Paul holds a bachelor degree in History and an MBA in Business and Technology.
Paul is married to Susan and they have three children. His interests include all sports, bushwalking, art, philosophy, cultural travel and music.
Group Chief Financial Officer
Alan Tilley was appointed Group Chief Financial Officer (CFO) in March 2008 following an 18 month period as Deputy CFO during which the Finance team was restructured to better cope with the needs of an increasingly complex and acquisitive NRMA Group.
As CFO Alan is responsible for NRMA's financial management including its treasury operations, financial and management reporting, tax planning and compliance. He provides sound financial advice to the CEO and Board and guides the effective deployment of capital and improved business performance. He also has responsibility for the organisation's ICT services. Alan's previous roles include senior finance roles with Brambles in Europe and Transfield in Sydney during which he was closely involved in a number of significant acquisition, divestment and restructure transactions as well as the more traditional financial analysis and reporting activities. Prior to joining Transfield, Alan worked with Price Waterhouse for a number of years in both their Sydney and Paris offices as Audit Manager.
Alan holds a Bachelor of Commerce from the University of New South Wales and is a qualified Chartered Accountant.
Chief Executive Officer NRMA Investments
Acting Chief Executive Officer
NRMA Tourism & Leisure
Brian was appointed Acting CEO, NRMA Tourism and Leisure (NTL) in October 2011. He is responsible for managing the retail travel business NRMA Travel and wholesale travel business in Australia and New Zealand under ‘Adventure World Travel' which includes the brands of Adventure World Travel, Creative Cruising, Coral Seas and Value Tours.
Brian has been with NRMA Motoring & Services since 2010, most recently in the role of GM, Marketing and Member Communications. He has an extensive commercial background and is an experienced leader. His previous roles include CEO and MD of PMP Ltd (a marketing solutions company) from October 2005 until January 2009, COO of John Fairfax Holdings Limited and CEO of Fairfax New Zealand Limited.
Brian is also Executive Director of Constellation Advisors, an independent practice that offers strategic and corporate advisory services to CEOs and Boards across Australia, New Zealand and Asia. Constellation Advisors work in particular areas of solving complex organisational issues that result in delivering substantial value to clients.
Acting Chief Executive Officer
Thrifty Car Rental Australia and New Zealand
Michael joined Thrifty Car Rental as CFO in 2011 and was appointed Acting CEO in October 2012.
Michael has over 15 years of financial, commercial and operational management experience in Australia, South Africa and the United States.
In the United States, Michael spent seven years working for Brambles Limited CHEP Division, including five years as Chief Financial Officer leading 150 employees and substantial profit and cash flow growth for the business.
He also has valuable experience in franchised organisations, including eight years at PepsiCo Restaurants (now YUM Brands) in Australia and South Africa which has over 950 restaurants and 20,000 employees.
Michael relocated to Australia from the United States in 2009 with his wife and two children.