Meet the members of NRMA Motoring & Services' Group Executive Team, led by Tony Stuart.
In September 2003 Tony Stuart was appointed as Chief Executive of NRMA Motoring & Services and in 2008 he was appointed the Group Chief Executive. The organisation has moved from primarily Motoring Services, to a group of travel, motoring and lifestyle businesses.
Since joining the organisation Tony's focus has been on driving the company to a financially sound position after several years of reputational controversy. NRMA has recently been voted Best Australian Customer Service Provider by the Australian Business Association.
Previously Tony was the CEO of Sydney Airports Corporation Limited where his mandate had been to corporatise and privatise the airport whilst overseeing a major infrastructure redevelopment programme in the lead up to the Sydney 2000 Olympics.
A Bachelor of Commerce graduate of New Zealand's Canterbury University, Tony joined Shell New Zealand in 1981 before progressing to Shell International in London where he held management positions in Strategic Planning and Marketing.
In 1988 Tony joined British Airways Plc in London. He held general management appointments in marketing, financial services and subsidiary companies.
In 1994 Tony joined Manchester Airport as an executive director. In 1996 Manchester was voted world's best airport by IATA, eclipsing Singapore Airport for the first time. Under Tony's leadership, this milestone was achieved by Sydney Airport in 2001.
Tony is married to Pippa and they have two children, Matthew and Charlotte. He lists rugby, tennis, swimming and aviation as his interests.
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Helen Burgess
Group General Counsel & Group Secretary
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As Group General Counsel and Group Secretary. Helen is responsible for Governance/Company Secretariat, the legal affairs of the Group and the Group Risk, Internal Audit and Environment functions. Her experience is as a senior lawyer and executive with expertise in corporate law, finance, mergers and acquisitions and corporate governance.
Her previous roles include senior associate at a major law firm, Company Secretary at the Federal Airports Corporation and as General Counsel and Company Secretary at Sydney Airports Corporation Limited. At Sydney Airports Corporation Limited, Helen led the privatisation team.
Helen has qualifications as BA, LLB (Hons), is a Fellow of the Chartered Institute of Secretaries and a Fellow of the Australian Institute of Company Directors. Helen has been on a number of boards, including the superannuation industry fund and not-for-profits.
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Owen Gilbert
Executive General Manager
Motoring & Services
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As Executive General Manager of the Motoring and Services division, Owen Gilbert leads and oversees the Roadside Service Delivery and NRMA MotorServe Service Centres. Prior to his position as EGM Motoring & Services, Owen held a number of key roles within NRMA Motoring & Services. Beginning in 2001 as Executive Manager of Finance Strategy, Chief Financial Officer, General Manager Roadside, General Manager Commercial, Acting CEO of Thrifty and previously CEO NRMA MotorServe where he led the growth of NRMA’s car servicing centres.
Owen began his career in 1983 with Deloittes Haskin & Sells with various Audit roles in Johannesburg and Sydney followed by Chief Accountant at Clyde Agriculture Limited. Owen then went on to SCITEC Limited as Executive Director of Finance and in 1996 joined the Commonwealth Bank as Chief Manager of Planning.
Owen was born in South Africa, graduated from Rhodes University with a Bachelor of Commerce followed by a post graduate certificate in the Theory of Accountancy. Owen moved from South Africa to Sydney in 1986 and was qualified as an Australian Chartered Accountant in 1987.
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David Lumb
Executive General Manager
Membership & Brand
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David is a highly experienced marketing and communications professional. He joined NRMA Motoring & Services in mid-2008 as Executive General Manager, Communications.
He started his professional career as a lawyer. David worked for a number of years with national law firm Blake Dawson, where he specialised in corporate litigation. From there he took on a senior role with communications consultancy The Rowland Company, which was subsequently acquired by Edelman Public Relations Worldwide.
At The Rowland Company, David’s initial focus was on corporate and financial transactions, including public share offers, numerous mergers and acquisitions and corporate restructures. Over time, David’s work broadened to incorporate all facets of corporate communications, with a particular emphasis on issues and crisis management.
In 2002 before joining NRMA Motoring & Services, David joined international public relations firm Porter Novelli and from 2003 served as that firm’s Managing Director in Sydney.
In his current role as Executive General Manager, Membership & Brand, David provides leadership to all of the internal and external communication functions of NRMA Motoring & Services, as well as the organisation’s core membership offering.
David holds Bachelor degrees in Law and Economics and a Graduate Diploma in Management.
Born in the UK, David has called Sydney home for more than 25 years and is married with four children.
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Elaine McFadzean
Executive General Manager
People and Organisational Capability>
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Elaine joined the NRMA as Executive General Manager, People and Organisational Capability in February 2012. She was previously Deputy Chief Executive Officer of the Institute of Chartered Accountants in Australia (ICAA).
During the past 10 years she has been responsible for the ICAA’s major operating divisions: Corporate Services, Learning and Business Solutions, the Chartered Accountants Program, Sales and Marketing and six regional offices; and has overseen a major business transformation and change management programme.
Elaine graduated from Edinburgh University in 1985 with a law degree and worked for eight years as a commercial lawyer in a variety of firms in the United Kingdom and Australia. Since 1994, she has held a number of senior general management roles in a variety of commercial organisations including CSR (Construction Materials) Limited, Sydney Airports Corporation and the Melbourne Market Authority.
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Jeremy Simmons
Executive General Manager
Transformation Program
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As Director of the NRMA Transformation Program, Jeremy Simmons directs the two important projects within the program, that being the Group Operating Environment Project and the Transformation 2020 Project.
Jeremy began with NRMA as Corporate Legal Counsel reporting to the General Counsel in 2001, following a 5 year term at AMP and AMP Bank. His previous roles within NRMA include Workplace Relations Manager and then General Manager of People & Performance, overseeing specialist teams responsible for a range of staff-related activities. Prior to his current role he was Executive General Manager, Motoring & Membership, overseeing roadside service delivery, membership products, channel distribution and Member services activities.
The purpose of the NRMA Transformation Program is to ensure that our system capabilities reflect and allow our business objectives to be executed as efficiently and effectively as possible and to support the Corporate 3 year strategy and beyond. As well as looking towards the future to identify and build future membership concepts which will ensure the sustainability of NRMA into the next decade. The futures piece of work will influence and improve the design of our future systems capabilities.
Jeremy has been admitted as a Solicitor in the Supreme Court of NSW and holds a Masters Degree in Labour Law and Relations completed at the University of Sydney.
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Alan Tilley
Group Chief Financial Officer
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Alan Tilley was appointed Group Chief Financial Officer (CFO) in March 2008 following an 18 month period as Deputy CFO during which the Finance team was restructured to better cope with the needs of an increasingly complex and acquisitive NRMA Group.
As CFO Alan is responsible for NRMA’s financial integrity including its financial and management reporting, tax planning and compliance. He provides sound financial advice to the CEO and Board and ensures the effective deployment of capital. He also has responsibility for the organisation’s facilities management. Alan's previous roles include senior finance roles with Brambles in Europe and Transfield in Sydney during which he was closely involved in a number of significant acquisition, divestment and restructure transactions as well as the more traditional financial analysis and reporting activities. Prior to joining Transfield, Alan worked with Price Waterhouse for a number of years in both their Sydney and Paris offices as Audit Manager.
Alan holds a Bachelor of Commerce from the University of New South Wales and is a qualified Chartered Accountant.
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Melanie Willis
Chief Executive Officer NRMA Investments |
Melanie has extensive experience in the Corporate Finance field including roles with Westpac, BT Alex Brown and Deutsche Bank as well as current and past Board positions with a variety of listed and non-listed companies.
Melanie joined NRMA in 2008 as the Head of Asset Management. In this role Melanie oversaw the management and strategy of the Core Investments portfolio, helping to scope out our needs in this area and building a capital allocation framework for the NRMA Group. She then moved into the role of EGM of Strategy and Investments where Melanie led the Business Planning, Strategy and Innovation teams as well as managing the Investments function that she previously oversaw.
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Brian Evans
Acting Chief Executive Officer
NRMA Tourism & Leisure
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Brian was appointed Acting CEO, NRMA Tourism and Leisure (NTL) in October 2011. Brian is responsible for managing the retail travel business ‘NRMA Travel’ and wholesale travel business in Australia and New Zealand under ‘Adventure World Travel’ which includes the brands of Adventure World Travel, Creative Cruising, Coral Seas and Value Tours.
Brian has been with NRMA Motoring & Services since 2010, most recently in the role of GM, Marketing and Member Communications. He has an extensive commercial background and is an experienced leader. His previous roles include CEO and MD of PMP Ltd (a marketing solutions company) from October 2005 until January 2009, COO of John Fairfax Holdings Limited and CEO of Fairfax New Zealand Limited. Brian is also Executive Director of Constellation Advisors, and independent practice that offers strategic and corporate advisory services to CEOs and Boards across Australia, New Zealand and Asia. Constellation Advisors work in particular areas of solving complex organisational issues that result in delivering substantial value to clients.
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Bryn McGoldrick
Chief Executive Officer
Thrifty Australia & New Zealand |
Bryn McGoldrick was appointed CEO of Thrifty Australia and New Zealand in January 2009. As a wholly owned subsidiary of NRMA Motoring & Services, Thrifty is the only Australian owned national car rental brand.
Bryn has over 25 years experience in the vehicle rental business, many of these as a Franchisee, predominantly in New Zealand. Bryn's CEO experience includes roles in the sporting and not-for-profit sector. As CEO of Jade Stadium (now AMI Stadium), the leading sports and entertainment venue in South Island of New Zealand, he managed a $44M stadium re-development project, and also held the position of CEO, Basketball New Zealand. Bryn has held a number of Directorships and is currently a Trustee of The Court Theatre Trust in Christchurch.
Bryn is eager to leverage the strength of the NRMA brand and to use the resources therein to improve the organisational capabilities of Thrifty. His focus is on promoting a culture and ethos of excellence in customer service and growing the business for the benefit of NRMA Members.
