Our Careers

Join us on the road to success

At NRMA Motoring & Services we offer a diverse range of career opportunities. We're on an exciting journey of change and growth and have opportunities which stretch to our family of businesses, providing our people with a variety of challenging experiences.

We have opportunities for people who are passionate about helping people whether it's each other, our Members or the community. We provide a great team environment where each individual is encouraged to reach their full potential. And we want our people to develop both personally and professionally in whatever role they are in.

Our recruitment process

Our recruitment process ensures we get the right person for the right job at the right time. And to help us do that, we have a transparent, fair and equitable selection process. It's important for you to get an understanding of what our recruitment process involves, so you know what to expect.

Please note the length of the recruitment process will vary depending on the position.

View our recruitment process. (PDF 94KB/1 page)

How to prepare for recruitment at NRMA M&S

Firstly, find a job in the current vacancies that you’re passionate about. If you can’t find anything you can still register your interest. 

Tips on writing resumes

Your resume is your opportunity to promote your skills, knowledge and attitude. It is the document that describes your achievements, your experiences and, most importantly of all, your individuality.

It’s essential you plan and prepare your resume to have the most accurate and up-to-date information, so we can access it correctly.

Here are some helpful tips on writing resumes:

• Make sure it’s well-structured and logical
• Keep it clear and concise
• Be honest
• Ask someone to check it over and give you some feedback
• Ensure all the information is up-to-date and current
• Make sure you double-check all your spelling & grammar  

• Personal Details
  Name and Contact details
• Career Experience
  Start by listing your most recent job first, then go back in reverse. State details such as: Job Title (the position you held in the company), Company Name, Dates of Employment (when you started to when you finished), Company Description (what did the company do i.e. which industry was it in), Responsibilities (the responsibilities are the actions you were accountable for. Use action-oriented words and be clear and specific when describing), Achievements (list achievements throughout your employment for e.g. saved company ABC costs by X amount due to XYZ initiative. And remember to be as specific as possible to emphasis your contributions).
• Education
  Start by listing the highest level of education/qualification you have achieved. It should also be listed in the most recent qualification and then go back in reverse. State details such as: Qualification you achieved, Name of institution, Date qualification obtained and results (optional).
• Extra-curricular activities
  We want to know a little about you as an individual and the extra-curricular area is the place to do it. State any personal contributions you have achieved such as: charity/community achievements, sporting achievements, arts achievements. However keep in mind this should be kept to a minimal. Short and sharp is the key.
• Referees
  Start by contacting your referees to confirm you will require their assistance. As a general rule we require a recent Manager/Team Leader you reported to to provide feedback. Otherwise you have the option to state 'Referees upon request' and we will contact you shortly to discuss.

Tips on behavioural-based interviews

Having an interview can be overwhelming. So we’ve provided some tips and hints that should help with your nerves.

Remember interviews are all about finding out if you are the right fit for the organisation.

Here are some helpful interview tips:

• Presentation – give a firm handshake when you meet people, and greet them by their name. First impression always last so put on your conservative and professional outfit.

• Be clear and confident when you speak.

• Plan and prepare – do some prior research on the company, review your resume and the effort you have put into it, and prepare some questions to ask the interviewer about the company and the role.

• Be specific – when asked questions in interviews, you need to provide as much detail as possible while being as specific as you can, this will assist the interviewer to assess your experience. One technique we can suggest when answering questions is the STAR technique.
  
  Situation - Describe the situation you were in
  Task(s) - Describe the task you were required to complete
  Action - Describe the action taken in response to the situation
  Result - Describe the result(s) of the action taken

We use behavioural based questions in interviews. Our questions are based on the core competencies required for the job you applied for and our corporate values. This means we are looking at your skills, knowledge and attitude to assess whether you are the right fit for the job and the NRMA M&S. Here are some examples of the types of questions we may ask. Remember the STAR technique is quite useful in responding to these questions.

We might ask:

• Describe a situation where you have had to lead by example during a period of great change. What did you do?
• Tell me about one of your significant achievements at work. What made this achievement significant? What was your approach? What was the outcome?
• Tell me about a creative approach you took to solve a problem. What was the problem? What made your approach creative? What was the result?