A couple of weeks ago staff at NRMA’s Wynyard office were astounded by the scenes outside the office. A sea of people spilling onto York St, police marshalling the crowds, total chaos. Was it a natural disaster, a security threat?
No. Overhead power lines entangled with a branch at Waverton train station had disrupted services on the North Shore Line. The butterfly effect of this minor fault rippled through the network, affecting an estimated 50,000 people who travel between Central and Chatswood on a Monday morning.
Two weeks later, NRMA staff in North Strathfield got an early Valentine’s Day present while traveling home, when smoke emerged from the air conditioner at RailCorp’s Strathfield signal box, forcing the evacuation of the entire station and having knock-on effects throughout the CityRail network. With frustrated commuters piling on to buses and phoning a friend for a lift out of there, Strathfield’s peak hour congestion became even worse.
From our research, the frustrations that our staff are feeling are shared by our Members. Nearly half of NRMA’s 2.5 million Members use public transport regularly, many catching a train to and from work every day.
From our Member survey in July 2012, 70 per cent of Members want better public transport to give them an alternative to the car.
We are now asking commuters to have their say on Sydney’s rail network by participating in NRMA’s first ever Seeing Red on Rail survey.
Have you had a train experience which made you see red? What improvements would you like to see on our rail network?