No one ever plans to breakdown, especially in an unfamiliar area when away from home. When this happens the first instinct is to look for help, more often than not from the NRMA.
On receiving your call, the call centre representative will ask: “What is your location? Are you in a safe place?”. If you don’t recognise your surroundings, this can be hard to answer. Fortunately, there are a few different ways you can help us find you, so we can get you back on the road again in no time.
GPS Units and Mobile Phones
Global Positioning Systems (GPS) are available through Satellite Navigation Units and many smartphone mapping applications, including Google Maps. Most of the time, your GPS device or smartphone will provide the street or road name where you are broken down within a 1km radius in Metropolitan Areas or a 5km radius in rural locations.
Coordinates from a GPS unit or Compass App (under ‘Utilities’ on an iPhone or you can download on other smartphones) can also be used if you are unfamiliar with your location. Our call centre staff can also guide you through the process of retrieving this information from your phone or GPS unit.
NRMA Smartphone App
The NRMA Smartphone App is free to download and is available for Apple, Android and Windows devices. When you first download the app, enter your membership number and postcode details. These will then be stored for future use. When you need to request Roadside assistance, simply log on to the app and follow the steps. You don’t need to call and wait in the queue. The location of the callout will be sent using your smartphone’s GPS so we will find you.
Local Area Knowledge
If you don’t have a smartphone or GPS, any details about a location can help us find you, especially in rural areas. Information such as the direction you are travelling or approximate distance from the last town can be helpful.
There have been many instances where local information such as the name of a farmhouse or breed of cow in a paddock has helped our staff to locate a breakdown. Our call centre staff will try to obtain as much information through questioning and often conference a call with a local contractor to help us work out where you are so we can get to you quicker.
You may have seen various emergency bays with phones in your travels along freeways and highways and wondered what they do. Each emergency phone has a three digit serial number which provides its exact location and direct calls to 13 11 11 so we can arrange Roadside Assistance. In the event of an emergency or accident, our staff can transfer a call to an emergency service or insurance provider.
If you happen to break down in an area you are unfamiliar with, don’t panic. Just contact the NRMA, follow the tips above and be sure to find a safe spot to wait. Then a friendly NRMA Patrol will attend as soon as possible. In the meantime, safe driving!
Have you ever broken down in an unfamiliar location? What did you do?