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AP Westwood & Sons


AP Westwood & Sons

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Company: AP Westwood & Sons
Industry: Building
Location: Bundeena, NSW
Fleet: 1 truck
1 4WD
1 passenger vehicle
Business need: Reliable coverage for the family business's small but essential fleet of vehicles.
Our solution: NRMA BusinessWise Absolute & Light Commercial Absolute cover.
Business Benefits: Minimal downtime and long-distance towing for a small family business with a geographically wide customer base.

Helping a small business do big things

Being a small family business, every one of Westwood & Sons vehicles is essential to daily operations. And the company relies on NRMA BusinessWise to ensure they can get tools and materials to construction sites each and every day.

AP Westwood & Sons has always been a small, smartly run family business since it was founded in 1955 in Bundeena. Today, it’s run by Ray Westwood and his sons Mark and Patrick, mainly working in the Sutherland Shire, however some jobs can see the family travelling all over the state.

The business mainly specialises in domestic housing jobs but Mark Westwood says, "We'll build anything from a birdcage to part of a factory."

Ray has been with the NRMA for over 30 years, and happily took up NRMA BusinessWise Membership as soon as it was offered to him. "At the time, BusinessWise seemed like a great solution because it meant that if one of our trucks is off the road they would supply us with a truck and tow us anywhere we wanted... When we joined we were doing a lot of work a couple of hours away, so if we broke down it's not like it's just around the corner for someone to come pick you up."

Westwood & Sons now has Light Commercial Absolute Cover for Mark's Mitsubishi Canter truck, and regular Absolute coverage for a LandCruiser and Nissan Pulsar.

"We just can't afford to have them off the road. The LandCruiser tows the trailer and we don't have any other vehicle that can get that trailer into sites. All of our tools are on the trucks, so if they're not running it takes us half a day to move all our tools from one to the other."

"They're always helpful and they never leave you stranded. NRMA stay with you till they're sure everything's fixed."

Ray Westwood, owner of AP Westwood & Sons, and NRMA Member since 1979

Recently, the Canter broke down while still covered by NRMA personal roadside assistance, which doesn't include towing for vehicles weighing over 3.5 tonnes. It would have cost $580 to tow the truck five kilometres! Fortunately, with one phone call, the NRMA customer service representative was able to switch the Westwood's coverage to BusinessWise Light Commercial Absolute on the spot, with a minimal fee for upgrading.

Another essential feature for the Westwood's is the ability to have flat tyres changed with minimal fuss, and zero downtime. "In the building trade we get a lot of flat tyres, and sometimes you just can't get the wheel nuts off no matter how hard you try," says Mark.

"Usually with flat tyres it'll happen sometime during the day. Our trucks are on the job site for eight hours just sitting there. So we call as soon as we realise we have a flat and a short while later NRMA arrive and fix it. By the time we're done working they've taken care of it. That means we don't have any slack time while one guy is trying to fix a flat tyre." 

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