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Spaceships Australia


Spaceships Australia

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Company: Spaceships Australia
Industry: Campervan rentals
Location: Sydney, Adelaide, Melbourne, Brisbane and Cairns
Fleet: 200 campervans
Business need: Consistent and reliable coverage for customers travelling by campervans throughout Australia.
Our solution: NRMA BusinessWise Absolute cover.
Business Benefits: NRMA BusinessWise Absolute allows Spaceships Australia can confidently promise their customers full on-the-road coverage no matter when, where, or how they're travelling.

NRMA BusinessWise helps Spaceships Australia's customers traverse the country with no worries

Having built a thriving campervan rental business in New Zealand, in 2008 Spaceships decided it was high time to launch operations across the Tasman. Starting with just one lone campervan, the company now has over 200 vans on the road, with offices in Sydney, Melbourne, Brisbane, Cairns and Adelaide.

Given Australia's vast terrain, and often rough and ready road conditions in remote locations, it was imperative that Spaceships be able to promise their customers service that was fast, reliable and efficient.

"Our customers travel all across the country, from Western Australia to Tasmania. So when they do break down it's often going to be in remote locations," explains Sales and Operations Manager Brett Massingham. "The key thing for us is being able to offer them quick and consistent service, no matter where they are."

"The big thing about our business is customer service. We wanted to provide our customers with the best coverage in any part of the country. Business Wise Absolute has proved to be exactly what we needed."

Spaceships choose NRMA BusinessWise Absolute because it offers a wide range of services nationwide. Because Spaceship's customer base is largely comprised of budget travellers, they also liked the fact that there are no call out fees. Prompt response times on the part of NRMA's customer service representatives has also proved to be a huge bonus.

"We've found them to be extremely helpful and thorough. They're great at just taking control of a situation," says Massingham.

"They phone our customers directly and explain where they're at in the process and keep them informed along the way. There's nothing worse for us than when a customer breaks down and is stranded and frustrated."

"On every occasion NRMA have taken control quickly and efficiently and kept us and our customers up-to-date."

Brett Massingham, NRMA Member since 2008

One case where a prompt response was essential was when two Dutch travellers broke down in Alice Springs while on a tight deadline to make it back to Cairns in time to catch their flight home to the Netherlands.

"A water bottle had overheated, which was a quite rare occurrence of a problem that required a very specific part which, because it was so rare, had to come all the way from Japan," says Massingham.

"NRMA put them up in accommodation for three nights in Alice Springs while we tried to track down the part and find other travelling alternatives. They also found a hire car option. In the end, they organised flights for them directly to Cairns and that actually worked out to be far more cost effective than a car journey."

The upshot was that the relieved travellers were able to catch their flight home with time to spare.

Download this case study (PDF 230KB/2 pages)

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