Frequently asked questions

On this page you'll find answers to the some of the most frequently asked questions we receive. But if you can't find the answer you're looking for, please give us a call on 1300 369 349.

1. What is NRMA BusinessWise?

NRMA BusinessWise provides roadside assistance packages, fleet management support and business continuity solutions to businesses large and small.

Last year NRMA BusinessWise attended to 45,000 call outs and got 91% immediately back on the road. And should you suffer a serious breakdown, our case managers handle everything – from vehicle towing, to goods delivery, as well as driver and passenger transport and accommodation.

2. Who uses NRMA BusinessWise?

NRMA BusinessWise Members are organisations of all sizes, that want to take the cost out of vehicle breakdowns – and avoid the hassle and disruption that having vehicles off the road brings.

3. How does NRMA BusinessWise work?

To begin with, you simply apply for a NRMA BusinessWise Membership and pay the $85.00 (inc GST) annual fee. The Membership is in the name of your business, and Member benefits can be enjoyed by the whole business.

Then you just have to choose the best vehicle subscription package for each vehicle you need to cover.

4. Why would I need roadside assistance when my business vehicle is reliable?

The top 3 reasons Members call us don't have anything to do with the reliability of their vehicles. These are:

• FLAT BATTERIES: 35% of all jobs – e.g. the lights have been left on or a door has been left open.
• LOCK OUTS: 20% of all jobs – e.g. the keys have been locked in the vehicle or have been lost or broken.
• FUEL SYSTEM PROBLEMS: 12% of all jobs – e.g. the wrong fuel has been put in the vehicle.

5. What are the NRMA BusinessWise vehicle package options?

Passenger Vehicles

• BusinessWise Assist
• BusinessWise Advance
• BusinessWise Absolute

Light Commercial Vehicles weighing up to 12 tonnes GVM

• Light Commercial Absolute
• Light Commercial Assist

Heavy Vehicles, such as trucks and buses weighing up to 68 tonnes GVM

• Heavy Vehicle Assist  

6. How do I find the right NRMA BusinessWise vehicle package for my business needs?

Our Package Selector tool makes it easy to find the package that's right for your business.

Try our Package Selector tool now.

7. What are the benefits of NRMA BusinessWise Membership?

When you become a BusinessWise Member, you’ll enjoy a range of great benefits, including:

• 2.5 cents per litre off the pump price of fuel with the NRMA BusinessWise Caltex StarCard
• Free delivery and installation of NRMA Batteries
• Discounts off vehicle servicing with NRMA MotorServe
• Discounts off windscreens with NRMA AutoGlass
• Corporate pricing on office supplies at Officeworks
• Member discount on the NRMA BusinessWise Vehicle Cost Calculator Tool
• Savings on a range of offers from Travelodge
• Free comprehensive Telco health check for SME businesses with Optus
• Exclusive discount on fleet management software services with Webfleet
• Corporate pricing on your print requirements with SNAP
• Free one-to-one technical advice

8. When does the NRMA BusinessWise Membership and subscription start?

These are effective the moment we receive your payment. All benefits will be available 24 hours after payment has been made.

9. In what areas does NRMA BusinessWise operate?

NRMA BusinessWise operates within NSW and ACT. If a vehicle covered by a NRMA BusinessWise vehicle subscription package breaks down in a state or territory other than NSW or ACT, we’ll ensure assistance can be provided by other motoring clubs or contractors.

10. How can I get more information?

Give us a call on 1300 369 349, or email: businesswise@mynrma.com.au