NRMA Driver Training Terms and Conditions

In addition to the General Conditions, the following additional terms and conditions (Terms) apply to the provision of services provided by NRMA Driver Training Pty Ltd (NRMA). Since you are bound by both the General Conditions and these Terms, please review them all carefully.

NRMA may vary any of these Terms at any time at its sole discretion (for example where required by TfNSW). Where you have already accepted these Terms, we will use all reasonable endeavours to ensure that you are not materially adversely affected by such variations.

Other than as required by law (including any guarantees which cannot be excluded under the Australian Consumer Law), NRMA does not provide any warranties or guarantees about the material contained in any training materials used or provided in any courses that it provides. These Terms are governed by the laws of New South Wales, Australia.

Purchase of Services - Terms and Conditions

1. All information about the services on this website have been provided 'as is'. Although NRMA has endeavoured to provide information which is believed to be correct at the time of entry, and other than as required by law (including any guarantees which cannot be excluded under the Australian Consumer Law), we make no representation or warranty that the information on the website, including any descriptions of the services is accurate, complete, reliable, current or error-free.

2. Prices and availability of services are subject to change at any time without notice. Members of the NRMA may receive discounted prices, and occasionally the NRMA may offer discounts to non-members. NRMA reserves the right to correct pricing errors at any time. In the event we discover a pricing error, we will attempt to notify you as soon as possible about the error and, if you decide against the purchase, we will process a refund for the item or items in question.

3. Unless otherwise indicated on this website, all services available for purchase are priced in Australian Dollars and inclusive of GST.

4. The services offered on this website are only available to persons who are capable of entering into a legally binding contract with NRMA. Without limiting the foregoing, by utilising this website to purchase a service or services, you warrant to NRMA that you are 18 or more years of age or otherwise possess legal parental or guardian consent and that you are authorised and able to make payment in the manner selected by you. You also warrant to NRMA that all information given by you to NRMA through this website (including your name, contact and address details, credit card details) are correct. NRMA’s Privacy Policy contains information about how you may access and correct personal information that we hold about you, or raise any concerns about our how we treat your personal information.

5. No contract for the purchase of services will be formed until your order has been accepted by us by sending you a receipt or invoice number. The contract will be deemed to be formed at the time and place where you receive our acceptance. We reserve the right to reject your order for any reason. You warrant that any purchase made by you from us is not for the purpose of commercial resale.

6. Payments can be made with a valid credit/debit cards (Visa, MasterCard, via our secure payment gateway).

7. These Terms & Conditions and the Laws of New South Wales, Australia, apply to all transactions for the purchase of services through this website. No conditions or warranties apply or are given unless expressly set out in the Terms & Conditions. NRMA does not exclude any rights and remedies available to you in terms of the Consumer and Competition Act 2010 (Cth) or any similar State or Territory legislation in relation to the provision by us of any services via the website which cannot be excluded, restricted or modified. Otherwise we exclude all conditions and warranties which may be implied by law.

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TfNSW Safer Drivers Course

1. NRMA Driver Training Pty Ltd ACN 122 086 248 (NRMA) is approved by Transport for NSW (TfNSW) to deliver the NSW Safer Drivers Course for Learners (SDC). NRMA conducts the SDC in accordance with the course curriculum provided by TfNSW, which includes Module 1 (Theory) and Module 2 (Practical) (collectively, the Modules).

2. 2. To book an NRMA SDC you must:

(d) have recorded a minimum of 50 driving hours (3-for-1 Structured Driving Lesson Scheme bonus hours excluded).

3. You must bring your learner licence and learner logbook to both Modules of the SDC. In the event that you are unable to provide evidence of the above listed items on the day, you will not be eligible to participate in the Modules on that day, a new booking will be required and you may forfeit the full fee.

4. You must attend the entirety of the course and complete both Modules within 30 days of each other to be eligible for the allocated logbook hours.

5. You must leave at least 30 days between completing the Modules and sitting your driver licence test.

6. NRMA has the right to cancel or postpone modules:

in which case we will use reasonable endeavours to arrange for you to attend the relevant module at a different time.

Cancelling or rescheduling

7. If you cancel your Module 1 session more than 5 business days before the scheduled session, you will receive a full refund of the course fee. If you cancel 5 business days or less before the scheduled session, you will forfeit 100% of your course fee. You cannot transfer your session to another person.

8. You may reschedule your Module 1 session more than 5 business days prior to your scheduled session at no cost. If you reschedule your session after then, a new session will be required and you may forfeit the full course fee.

9. If you cancel or reschedule your Module 2 session, NRMA will make all reasonable attempts to reschedule your cancelled session, however, you may forfeit the full course fee. You cannot transfer your session to another person.

10. If you are unable to book and complete the scheduled Module 2 session within 30 days from completing your Module 1 session, you will be required repeat Module 1 and an additional course payment fee will apply.

Non-attendance policy

11. Should you not attend your scheduled session for either Module 1 or Module 2, then a new session will be required and you may forfeit the full course fee.

Late attendance and leaving early policy

12. If you arrive more than 15 minutes after the scheduled Module 1 session start time, or leave more than 15 minutes prior to completion of the Module 1 session, a new session will be required and you may forfeit the full course fee.

13. For the Module 2 session, you must be ready to commence the lesson 10 minutes prior to the agreed session time. If you turn up outside these times, your instructor may in his/her/their reasonable discretion choose not to proceed with the session and in such circumstances you will be liable for the cost of the lesson.

Privacy

14. The NRMA collects your personal information (including your name, contact details, gender, age, details of the information listed above including your driver’s licence number and information in your log book) to allow you to participate in the Safer Driver Course, and for other purposes associated with your participation in that course (including any feedback). If you do not provide this information, you may not be able to attend the course. Our NRMA Privacy Policy contains information about how you may access and correct personal information that we hold about you, or raise any concerns about our how we treat your personal information.

15. NRMA will disclose your personal information to TfNSW, which may use it for the purposes of:

verifying a learner driver's successful completion of the course; and/or
contacting the Learner to discuss feedback on the course.

Otherwise TfNSW will not use or disclose your personal information without your consent unless authorised by law. Your personal information will be held by TfNSW at 18 Lee Street Chippendale NSW and you can contact TfNSW to request to access or correct it.

Intellectual property

16. All intellectual property in any course material is owned by TfNSW.

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NSW Safer Drivers Course Gift Voucher - Terms and Conditions

1. Vouchers are only redeemable in NSW for the SDC delivered by the NRMA. 2. Vouchers are only valid for use by NSW learner drivers who:

2. Vouchers must be redeemed by the expiry date shown on the voucher.

3. Vouchers are non-refundable (subject to applicable law), non-transferable and cannot be redeemed for cash or used in conjunction with any other discount or offer.

4. All SDC sessions for Module 1 and Module 2 are subject to availability and cancellations can only be made in line with the cancellation policy.

5. Vouchers are system generated upon receipt of payment and automatically emailed to the NRMA Driver Training booking system account holder. The NRMA is not liable for the non-delivery of vouchers due to errors or omissions by the customer in providing their personal information (such as email address, mobile number, etc.)

6. Voucher recipients must have their NRMA Safer Drivers Course Gift Voucher in order to book their NSW Safer Drivers Course. NRMA Safer Drivers Gift Vouchers contain a unique code which must be entered at the time of booking the NSW Safer Drivers Course.

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Driver Training Services - NRMA Terms and Conditions

1. General Conditions

Driver training services are provided by NRMA Driver Training Pty Limited ACN 122 086 248 (NRMA) or by its contracted instructors. Where NRMA is the provider, these terms govern the agreement between the participant (you) and NRMA. Where an instructor is the provider, that instructor provides the lessons in its own right, and these terms govern your agreement with the instructor. NRMA or the instructor (as the case may be) is referred to as "we", "our" and "us" in these terms and conditions. By booking a driving lesson or lessons with NRMA, you accept these terms and conditions (Terms). You will be bound by the Terms you accept at the time of booking your lesson. If you book more than one lesson at the same time, the terms and conditions applicable at the time of booking will apply to each lesson booked at that time.

By booking with us, you consent to receive further communications (including electronic communications) from the NRMA Group, including NRMA Driver Training, and its franchisees. Your information will be treated in accordance with the NRMA Privacy Policy.

2. Lesson Bookings

2.1 Lessons must be booked via one of the following channels authorised by us:

www.mynrma.com.au

2.2 Standard lesson bookings can be made up to 12 hours prior to lesson time pending instructor availability.
2.3 We offer a variety of services, however the accessibility of these services are dependent on the student's skill level and experience.

3. Payment Conditions

3.1 All bookings must be paid for in full at the time the booking is created.
3.2 We accept credit/debit cards (Visa, Mastercard via our secure payment gateway)
3.3 We reserve the right to offer certain lesson and package types where additional booking and refund restrictions may apply. If any additional booking or refund restrictions do apply, we will notify you at the time any offer is made.
3.4 By booking a lesson, you warrant to us that you are 18 or more years of age or otherwise possess legal parental or guardian consent and that you are authorised and able to make payment in the manner selected by you. You also warrant to us that all information given by you to us through any booking channel (including your name, contact and address details) is correct. NRMA’s Privacy Policy contains information about how you may access and correct personal information that we hold about you, or raise any concerns about our how we treat your personal information.

4. Fees and cancellations/rescheduled bookings

4.1 You must give more than 18 hours’ notice to cancel a lesson booking or your lesson fee will be forfeited.
4.2 You must give more than 18 hours’ notice to reschedule a lesson booking. If a booking is rescheduled by providing less than 18 hours’ notice the lesson fee will be forfeited.
4.3 We reserve the right to reschedule a lesson to a mutually convenient time subject to the provision of reasonable notice. We reserve the right to refuse to provide a lesson where you are unfit to operate a vehicle as reasonably determined by us.

5. Lessons

5.1 On-road lessons commence and end at the pre-determined pick-up point, determined at the time of booking the lesson. The duration of a standard on-road lesson is one hour, including lesson briefing and de-briefing, (excluding the first lesson).

6. Provision of Lessons

6.1 You must hold a current NSW/ACT driving licence (Class C LRN or C) or equivalent overseas licence and carry it with you at all times during a lesson.
6.2 The duration of the first standard on-road lesson will be at least 60 minutes, which includes briefing and/or debriefing time.
6.3 You must not wear high heels, thongs or other footwear which in the opinion of the instructor may cause safety concerns with the foot controls. A flat, enclosed and secure shoe is recommended.
6.4 Mobile phones must be switched off prior to entering the training vehicle.
6.5 You must be ready to commence the lesson 10 minutes prior to the agreed time. If you do not turn up at the agreed time for your lesson, your instructor will wait up to 15 minutes and may at the instructor's reasonable discretion deduct this from the total lesson time. If you turn up outside these times, your instructor may in his/her reasonable discretion choose not to proceed with the lesson and in such circumstances you will forfeit the lesson fee.
6.6 While every endeavour is made to commence the lesson at the scheduled time and with the scheduled instructor, no responsibility can be taken for circumstances beyond our control which may delay the start time or result in a change of instructor. If there are circumstances beyond our control which have delayed the start time of your lesson, we will offer you the full lesson time or, if that is not possible, we will offer you a lesson at another time that is mutually convenient.
6.7 You must comply with the instructions or directions of your instructor at all times, before or during a lesson.

6.8 We reserve the right to terminate a lesson if:

In the event that a lesson is terminated under the circumstances listed above you will be required to pay the full cost of the terminated lesson.

6.9 If and when you are deemed competent by your instructor, your instructor, may arrange for you to sit your Transport for NSW or ACT government driving test provided full payment for your driving test is received prior to the driving test being booked.
6.10 Your instructor will only present you to the Transport for NSW (NSW) or ACT Government if they deem you competent to sit your driving test.
6.11 You will only be presented to sit your NSW or ACT Government licence test once you have booked the correct Licence Test lesson type and provided your test time and registry location to your instructor.
6.12 You must consult your instructor prior to booking your Licence Test lesson type, or we reserve the right to cancel at any time.

7. Vehicles

7.1 Use Of Own Vehicle: If you are driving in your own vehicle, your instructor must first assess that your vehicle is roadworthy (only a basic external inspection will be carried out) and the following requirements must be met in relation to your vehicle:

7.2. Instructor Supplied Vehicle: On-road driving lessons are provided in manual or automatic transmission vehicles.
7.3. Instructor supplied vehicles may contain global positioning and monitoring systems with the capacity to identify the location of the vehicle and the manner in which it is operated.

8. Fitness to drive

8.1 In the interests of safety, your instructor may assess your driving skills and competence at any time.
8.2 If necessary, your instructor may refer you to another instructor or to a supervisor for further assessment of your driving skills.
8.3 If at any time you are assessed as unfit or unsafe to drive during a lesson, your instructor may terminate the lesson immediately and may assume control of the vehicle. If the lesson is terminated for these reasons, you forfeit the full fee of the lesson.

9. Limitation of Liability, insurance

9.1 Certain State and Commonwealth legislation, including the Consumer and Competition Act 2010 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Otherwise we exclude all conditions and warranties which may be implied by law.
9.2 To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded, is restricted, at our option, to: a. the re-supply of the lessons; or b. the payment of the cost of having the lessons re-supplied.
9.3 Except for any liability which cannot be excluded by law or that is caused by our negligence, we, our related bodies corporate and our and their officers, employees, franchisees, contractors and agents shall not be liable for any loss, damage or liability whatsoever which is suffered (including but not limited to indirect or consequential loss) or personal injury suffered or sustained as a result of:

9.4 You indemnify and agree to keep us and our related bodies corporate and our and their officers, employees, contractors, franchisees and agents indemnified against any loss, damage, liability, costs and expenses in connection with your breach of these terms and conditions or any other legal obligation by you.
9.5 Neither we nor our driving instructors accept any liability whatsoever for personal property that is left in any instructor supplied vehicle, your vehicle or on our premises.
9.6 If driving lessons take place in your own vehicle, you warrant that you are covered by compulsory third party insurance and that your vehicle is covered by comprehensive insurance.
9.7 We do not accept any responsibility whatsoever for the outcome of any driving test or assessments you take.

10. Privacy

10.1 NRMA will only collect, hold, and disclose personal information in accordance with its Privacy Policy.

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Driver Training Lesson Packages & Vouchers

1. Vouchers entitle the recipient to the specified number of lessons described in the individual voucher purchased.

2. Voucher are valid in the NRMA Driver Training school nominated at purchase only.

3. Valid 3 years from date of issue and cannot be extended, transferred or redeemed for cash.

4. Vouchers are non-refundable.

5. Packages with a discounted lesson price may not be used with any other offer.

6. All lesson bookings are subject to availability and subject to Driver Training Services Terms.

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NRMA Member Lesson Voucher - Terms and Conditions

1. Available to NRMA Members only.

2. The current member offer is as follows:

3. These lesson vouchers are to be used for one hour ongoing lessons only.

4. Where you purchase a 5 hour voucher, you will receive 5% discount off the total cost of the voucher.

5. Where you purchase a 10 hour voucher, you will receive 10% discount off the total cost of the voucher.

6. The usual price of a 1x1 one hour driving lesson is up to $96.00.

7. Member offers are subject to change. Notice will be provided of such change online.

8. A valid NRMA Membership number is required at the time of booking.

9. The offer is not available in conjunction with any other offer or discount.

10. Lessons are non-transferable and non-redeemable for cash.

11. Lessons are subject to availability. Each voucher is applicable to one student only and is not transferrable.

12. Vouchers must be used within the particular post code or location they were originally purchased for.

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NRMA Non-Member Lesson Voucher - Terms and Conditions

1. Available to non-NRMA Members only.

2. These lesson vouchers are to be used for one hour ongoing lessons only.

3. Where you purchase a lesson voucher for four (4) x 90 minute lessons, you will receive a 5% discount off the total cost of the voucher.

4. Where you purchase a lesson voucher for eight (8) x 90 minute lessons, you will receive a 10% discount off the total cost of the voucher.

5. The usual price of a 1x1 one hour driving lesson is up to $96.00.

6. Non-member offers are subject to change. Notice will be provided of such change online.

7. The offer is not available in conjunction with any other offer or discount.

8. Lessons are non-transferable and non-redeemable for cash.

9. Lessons are subject to availability. Each voucher is applicable to one student only and is not transferrable.

10. Vouchers must be used within the particular post code or location they were originally purchased for.

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NRMA driver training terms and conditions

Purchase of Services - Terms and Conditions

TfNSW Safer Drivers Course

NSW Safer Drivers Course Gift Voucher - Terms and Conditions

Driver Training Services - NRMA Terms and Conditions

Driver Training Lesson Packages & Vouchers

NRMA Member Lesson Voucher - Terms and Conditions

NRMA Non-Member Lesson Voucher - Terms and Conditions