MyNRMA
About the NRMA BoardGeneral Conditions
1. Conditions of use
1.1 This document contains the terms and conditions which apply to your use of the National Roads and Motorist's Association Limited ('NRMA' or 'we') web site ('web site'). In addition to the General Conditions set out in this document, there are also specific and additional terms and conditions, which form part of the General Conditions and govern your use of NRMA?s web site. Since you are also bound to these specific terms and conditions, you should review them before using our web site.
Publishing Guidelines
Competition Rules
Purchase of Goods ? Terms and Conditions
Purchase of Tickets and Vouchers ? Terms and Conditions
?Show Your Card & Save? Program ? Member?s Terms and Conditions
Privacy Policy Statement
Service Charter
1.2 Your use of this web site is governed by these terms and conditions and any additional terms and conditions posted on the web site from time to time ('Terms').
1.3 By participating and continuing to use this web site you indicate your consent and agreement to these terms of use.
2. Copyright and Trademarks
2.1 What you can do: All the material on this web site is subject to the copyright of NRMA or its third party licensors. You must not reproduce any of the material contained on this web site except that you may:
(a) download a copy of this web site to the local hard drive of the computer used to access the site; and
(b) print extracts (hard copies) of this web site, but only for your personal use.
2.2 What you cannot do:
(a) copy any of the material on this web site or otherwise incorporate into or store in any other web site, electronic retrieval system, publication or other work in any form; or
(b) provide a link to this web site from another web site without NRMA's prior written consent.
2.3 The NRMA logo is a registered trademark of NRMA. Other trade marks may be displayed on the web site from time to time. These may belong to third parties. Nothing displayed on the web site should be construed as granting any licence or right of use of any logo or trademark displayed on the web site, without the express written permission of the relevant owner.
3. Conduct
3.1 You must not use this web site for any purpose that is unlawful or prohibited by these Terms. You agree to abide by all applicable laws and regulations and codes of conduct.
3.2 In particular, you agree not to:
(a) use this web site to disparage, defame, abuse, harass, stalk, threaten or otherwise offend others;
(b) publish, distribute, e-mail, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;
(c) engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming via the web site;
(d) impersonate any person or entity; or
(e) upload, post, e-mail, transmit or otherwise make available using the web site any material that you do not have a right to make available under any law or contractual obligation or which contains viruses, or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.
3.3 NRMA retains the right at all times to monitor, retain or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.
4. Disclaimers
4.1 The information contained on this web site is for general information purposes only. You must not rely on any statement contained in this web site without taking specialist advice. While we endeavour to ensure the accuracy and completeness of the information contained on this web site, we make no warranties and accept no responsibility for any loss or damage you may suffer as a result or your reliance on any part of it.
4.2 In particular, we make no representations or warranties and exclude all liability:
(a) in relation to any of the material of this web site (including any as to the quality, accuracy, completeness or fitness for any particular purpose of such material);
(b) in relation to any material of any other web site referred to or accessed by a hyperlink through this web site ('Third Party Web Site'). We do not endorse or approve the material of any Third Party Web Site, nor will we have any liability in connection with any of Third Party Web Site howsoever arising; or
(c) that this web site or any of its material is virus free. You should take your own precautions in this respect and we accept no responsibility for any harmful code that may be introduced into your system by using this web site.
5. Access
Although we will do our best to provide constant, uninterrupted access to this web site, we can not and do not guarantee this. We accept no responsibility or liability for any interruption or delay.
6. Privacy
Use of any personal data that you provide to us is governed by our Privacy Policy Statement.
7. Advertising
Individual advertisers are solely responsible for the content of any advertising material which is submitted to us and published on the web site, including ensuring that it complies with relevant legislation. We accept no responsibility for the content of any advertising material published on this web site.
8. Liability and Indemnity
8.1 You will indemnify us if we suffer any loss or damage or incur any costs in connection with your breach of these Terms or any other legal obligation by you or your use of or conduct on the web site.
8.2 NRMA does not exclude any rights and remedies available to you in terms of the Trade Practices Act (Cth) or any similar State or Territory legislation in relation to the provision by us of any goods or services via the web site which cannot be excluded, restricted or modified. Otherwise we exclude all conditions and warranties which may be implied by law.
8.3 To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:
(a) in the case of services supplied or offered by us:
(i) the re-supply of those services; or
(ii) the payment of the cost of having those services re-supplied; and
(b) in the case of goods supplied or offered by us:
(i) the replacement of the goods or the supply of equivalent goods; or
(ii) the repair of the goods;
(iii) the payment of the cost of having the goods replaced; or
(iv) the payment of the cost of having the goods repaired.
8.4 You agree that in no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages or loss of profits of whatever nature howsoever arising, including from:
(a) the use of or access to, or any inability to use or access, the web site or any material on the web site;
(b) unauthorised access to or alterations of your transmissions or data; or
(c) statements or conduct of any third party on the web site.
(d) any goods purchased through this web site.
9. General
9.1 Variations: These Terms may be varied from time to time. Please ensure that you review these Terms regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.
9.2 Applicable law: These Terms will be governed by and construed in accordance with the laws of the state of New South Wales, Australia.
9.3 Contact Details: Please contact our webmaster should you have any technical issues regarding this web site.
9.4 All contents of the NRMA web site are copyright © 2005 National Roads & Motorists Association Limited and / or our licensors. All rights reserved.
Publishing Guidelines
1. Contributions
1.1 The areas of this web site where users can contribute material are as follows:
(a) Postcards From a Friend;
(b) Traveller's Tips;
(c) Ask the NRMA;
(d) Our Heroes; and
(e) Your Choice recommendations.
1.2 Further information about each of these areas may be found on the appropriate part of the web site.
2. Contributed Material2.1 If you wish to submit Material to the web site, you agree to do so on the additional terms and conditions set out in this clause 2.
2.2 All copies of user contributed material, including text, images and photos ('Material'), becomes the property of NRMA.
2.3 NRMA reserves the right to do any of the following:
(a) select Material to be displayed on the web site;
(b) remove any Material at any time;
(c) amend, alter, edit or delete any Material you submit without any right of attribution to you; and
(d) use any photos submitted as Material in any way that NRMA sees fit.
2.4 In submitting Material, you:
(a) warrant that that any Material you submit is your own work and that you own all intellectual property rights in it; and
(b) warrant that any Material you submit for publication or which is published on the bulletin and/or postcard boards is not obscene, defamatory, offensive or otherwise illegal.
2.5 When contributing Material to the web site, you must not include:
(a) information that helps sell, buy, solicit or offer goods, services, shares or other commodities including any phone numbers, mail or email addresses or URLs;
(b) personal information, or the personal details of others such as phone numbers, mail or email addresses;
(c) offensive or otherwise unsuitable images of a sexual or other inappropriate nature;
(d) spamming, flaming or typing in ALL CAPS;
(e) advertising or promotion of external URLs, competitions, sites or products;
(f) gratuitous swearing, profanity or spiteful remarks;
(g) reference to, or provide links to illegal activities e.g. insider trading, ramping/hyping stocks, defamation, vilification, pornography, racial or sexual slurs, drug use;
(h) false or misleading or deceptive information; or
(i) misinformation or rumour.
3.1 Any opinions expressed in Material are those of the users.
3.2 NRMA:
(a) is not responsible for, and does not accept any liability in respect of, any Material; and
(b) does not check the content or accuracy of any Material.
4. General Terms & Condition
In addition to these Publishing Guidelines, NRMA?s General Conditions govern the use of NRMA?s web site.
Competition Rules
1. GeneralUnless otherwise stated, The Competition Rules apply to all competitions conducted on the web site. However, in certain cases additional or different rules may apply. Those will be published at the time of the relevant competition.
2. Who may enter
2.1 All entrants must be residents of Australia.
2.2 There is no age restriction on entry unless otherwise stated in the particular rules for an individual competition. However, if you are under 18 years of age you will need to obtain one of your parent's consent before entering particular competitions. If this is the case, the specific rules for a particular competition will make this clear as well as indicating how such consent should be obtained and communicated to NRMA.
2.3 Employees of, or contractors to, NRMA or any of its agencies involved with this competition, or members of the immediate family of such employees and contractors, where 'immediate family' means spouse, defacto spouse, parent, nature or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the employee/contractor, are not eligible to enter.
2.4 By participating, entrants agree to be bound by these rules.
Details of how to enter a particular competition will be published at the same time as each competition is run.
4.1 Details of how each winner is selected will be published at the same time as each competition is run.
4.2 The judges' decision is final and no correspondence will be entered into.
5.1 Details of the prizes (including approximate value and how many prizes are available in each competition) will be published at the same time as each competition is run. However, the actual contents of the prize may vary due to availability.
5.2 All prize values include any GST. NRMA takes no responsibility for any variations in prize values. The prizes are not transferable, exchangeable or redeemable for cash.
5.3 To the extent permitted by law, NRMA excludes any liabilities for any loss or damage whatsoever which is suffered (including but not limited to direct or consequential loss) or for personal injury suffered or sustained, as a result of taking the prize.
6. Winner notification and publication
6.1 The winner of any particular competition will be notified by email, using the details provided in his or her entry. The winner will then be asked to provide their name and address so that the delivery of the prize can be arranged.
6.2 All reasonable efforts will be taken to contact each month's prize winners. If a prize remains unclaimed for a period of more than 10 working days after notification to the email address supplied, it will be returned to the prize pool for redistribution.
In accordance with these Terms, all intellectual property rights in material submitted to this web site, including all competition entries become and remain the property of the NRMA material
8. Publicity
By participating, the winners consent to the use of their name and their winning entries for promotional and marketing purposes and agree to participate in reasonable promotional activities as requested by NRMA.
In addition to these Competition Rules, NRMA?s General Conditions govern the use of NRMA?s web site.
Purchase of Goods ? Terms and Conditions
1. All information about the goods on this web site has been provided ?as is?. Although we have endeavoured to provide information which we believe to be correct at the time of entry, we make no representation or warranty that the information on the web site including any descriptions of the goods is accurate, complete, reliable, current or error-free.
2. Prices and availability of goods are subject to change at any time without notice. Discounted Prices are only for Members of Australian Partner Motoring Associations. The NRMA reserves the right to correct pricing errors at any time. In the event we discover a pricing error, we will attempt to notify you as soon as possible about the error and, if you decide against the purchase, we will process a refund for the item or items in question.
3. Unless otherwise indicated on this web site, all goods available for purchase are priced in Australian Dollars and inclusive of GST.
4. The goods offered on this web site are only available to persons who are capable of entering into a legally binding contract with the NRMA. Without limiting the foregoing, by utilising this web site to place an order, you warrant to the NRMA that you are 18 or more years of age and that you are authorised and able to make payment in the manner selected by you. You also warrant to the NRMA that all information given by you to the NRMA through this site (including your name, contact and address details, credit card details) are correct.
5. No contract for the purchase of goods will be formed until your order has been accepted by us by sending you a Receipt Number. The contract will be deemed to be formed at the time and place where you receive our acceptance. We reserve the right to reject your order for any reason. You warrant that any purchase made by you from us is not for the purpose of commercial resale.
6. Payments can be made with valid credit cards (Visa, Mastercard, Bankcard) via our secure payment gateway.
7. Our aim is to hold stock or have immediate access to the goods available for sale on-line. However the availability of goods may change from time to time as unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. NRMA is not liable for any loss or damage whatsoever arising from failure to deliver or delay in delivery of any goods.
8. All goods purchased from NRMA?s web site are delivered by a freight carrier. The risk of loss and title for the goods pass to you upon our delivery to the carrier. We do not ship to addresses outside Australia.
9. Delivery will occur between 5 and 10 business days after acceptance of an order. These delivery times are a general guide only and NRMA accepts no responsibility for delays in delivery.
10.1 These Terms & Conditions and the Laws of New South Wales, Australia, apply to all transactions for the purchase of goods through this web site. No conditions or warranties apply or are given unless expressly set out in the Terms & Conditions. NRMA does not exclude any rights and remedies available to you in terms of the Trade Practices Act (Cth) or any similar State or Territory legislation in relation to the provision by us of any goods or services via the web site which cannot be excluded, restricted or modified. Otherwise we exclude all conditions and warranties which may be implied by law.
10.2 To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:
(i) the replacement of the goods or the supply of equivalent
goods; or
(ii) the repair of the goods; or
(iii) the payment of the cost of having the goods replaced; or
(iv) the payment of the cost of having the goods repaired.
Damaged goods must be advised by phone, fax or email within two days of receipt otherwise the claim will not be investigated or accepted.
10.3 You agree that in no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages or loss of profits of whatever nature howsoever arising, including from any goods purchased through this web site.
11.1 If the product sent to you
- does not comply with the product you ordered, or
- does not comply with the description of the product on our web site, or
- is completely or partly damaged or faulty, or
- is not complete or some parts are missing,
please call our call centre, phone 13 11 22, as you might have to return the good. Our call centre will inform you about the further procedures.
11.2 Returns must be sent in the original packing.
Important: The original packing slip of the Carrier must be sent to us with the return package.
All returns are to be sent to:
NRMA Customer Service
Level 1, 9 George Street
North Strathfield NSW 2137
In addition to these Terms & Conditions for the purchase of goods, NRMA?s General Conditions govern the purchase of goods and the use of NRMA?s web site.
Purchase of Tickets and Vouchers - Terms and Conditions
1. Links to Web Sites of Third Parties
In connection with the arrangement of reservations and the purchase of tickets and vouchers, National Roads Association Limited?s (?NRMA? or ?we?) web site contains hyperlinks to web sites operated by third parties (?Third Parties?). These linked web sites do not form part of NRMA?s web site, are not under the control of the NRMA and NRMA is not responsible or liable for any content on any linked web site or any hyperlink contained in a linked web site.
2. Tickets and Vouchers purchased through ?Tickets.com?.
Tickets and vouchers purchased through the linked web site ?Tickets.com? are sold by NRMA Travel Pty Ltd. (?NRMA Touring Services?) as an agent for and on behalf of the ?Principal?.(the party who presents the event or attraction, including a promoter or producer or venue as the case may be). Any representations made by the Principal with reference to the event or attraction at any time and any associated complaints or claims arising thereon are the responsibility of the Principal and not NRMA Touring Services.
Tickets and vouchers sold through Tickets.com are subject to the Principal?s conditions of sale and also (to the extent that they are not inconsistent with the Principal?s conditions of sale) the following:
Before purchasing tickets, carefully review event and seat selection. If an event is cancelled due to adverse weather or for any cause reasonably beyond the Principal?s control the Principal is not obliged to arrange a substitute service or event. Postage charges will not be refunded on cancellation of an event.
You must comply with the security arrangements for the event and the venue including bag and personal searches and prohibition of certain items such as knives, umbrellas, glass and alcohol. The Principal and NRMA Touring Services accept no responsibility for confiscated items.
3. Tickets and Vouchers purchased through web sites of other Third Parties
With respect to your reservations and/or purchase of tickets and vouchers through other Third Parties than Tickets.com, the NRMA and its related bodies corporate are not acting as sellers nor as agents on behalf of other Third Parties than Tickets.com (?Third Parties?). Third Parties are not the agents of the NRMA and have no authority, express or implied, to bind the NRMA or to make any representations, warranties or statements on our behalf. We are not a party to any transactions entered into between you and a Third Party.
Your purchase of tickets and vouchers is governed by the specific terms and conditions of the respective Third Party as shown on the Third Party?s web site. Since you are bound to the Third Party?s Terms and Conditions, you should read them before purchasing a ticket or a voucher online.
You acknowledge and agree that your correspondence or business transactions with any Third Party, including any merchants or advertisers, found on or via NRMA?s website or services, including payment for and delivery of any goods or services, are solely between you and the relevant Third Party.
Where NRMA?s web site provides the possibility to enter into legal transactions with Third Parties by linking to a Third Party?s web site, the link does not in any way imply a recommendation or an endorsement by the NRMA of the relevant Third Party, its products or services or any such linked web site.
The NRMA is not responsible or liable for any monies paid in advance to a Principal or a Third Party by you or by the NRMA on behalf of you, if the Principal or the Third Party is unable to provide the service e.g. by default, insolvency, liquidation, change of ownership or operational difficulties or for any other reason.
The NRMA may dispatch tickets and vouchers on behalf of Principals and Third Parties. The NRMA is not responsible for any tickets once they have left our premises including tickets sent by post.
The NRMA is not liable and has no responsibility for any loss or damage caused by circumstances outside its control. The NRMA does not accept responsibility for any Principal or Third Party changing or withdrawing prices, details of products or services shown; all prices are subject to alteration without notice.
5. Discounted prices
Discounted prices are only for members of NRMA Motoring & Services. Members will only receive the published discount when tickets are pre-purchased through linked Third Parties? web sites.
All references to 'NRMA Prices' and 'Members' refer to NRMA Motoring & Services members only. NRMA Motoring & Services is a trading name of National Roads and Motorists' Association ABN 77 000 010 506
To the extent permitted by law, tickets and vouchers are not refundable by NRMA.
7. Privacy Policy
Information on how NRMA Motoring & Services and its related bodies corporate handle your personal information is explained in our Privacy Policy Statement.
You can obtain a copy of our Privacy Policy from our website. It contains information on how to access your personal information. You should contact relevant Third Parties for any copies of their privacy policy(ies) and for information on how they handle your personal information.
In addition to these Terms & Conditions, NRMA?s General Conditions govern the purchase of tickets and vouchers and the use of NRMA?s web site.
"Show Your Card & Save" Program ? Members' Terms and Conditions
In these terms and conditions:
"Card" means the NRMA Member Card issued to each Member of NRMA Motoring & Services;
"We" or "us" means the National Roads and Motorists' Association Limited ABN 77 000 010 506 trading as NRMA Motoring & Services.
"Member" or "You" means a person who is a Member of NRMA Motoring & Services and who is eligible to participate in the Program.
"Program" means the "Show Your Card & Save" Program to which these terms and conditions apply.
"Program Partner" or "Partner" means a person or organisation which has agreed to offer certain benefits to Members. These benefits may include discounts, upgrades or other offers or benefits.
1. THE PROGRAM1.1 The Program is operated by NRMA Motoring & Services in conjunction with other motoring clubs and organisations in Australia and internationally. Any Member who is a natural person and whose Membership is issued in their name (or each named Member in the case of a joint Membership) may participate. Corporate or BusinessWise Memberships are not eligible to participate in the Program.
1.2 Your participation in the Program and your use of the Card is subject to these Terms and Conditions (as varied from time to time).
1.3 Your participation in the Program will be taken as your acceptance of these terms and conditions.
1.4 Amendments to these terms and conditions and will be notified in The Open Road and on the NRMA Motoring & Services website.
1.5 We may terminate your participation in the Program without notice and for any reason, including if you:
(a) do not comply with these Terms and Conditions;
(b) do not comply with the Terms and Conditions on the Card;
(c) cease to be a Member of NRMA Motoring & Services.
1.6 We may change these Terms and Conditions at any time without prior notice and we reserve the right to suspend or terminate the Program at any time without prior notice.
2. THE BENEFITS
2.1 The benefits available under the Program are listed in the Show Your Card & Save brochure, on the MyNRMA website and in other advertising issued by us from time-to-time. All information is accurate at the time of publication but may change without notice.
2.2 All benefits are subject to availability and other terms and conditions which may be imposed by Program Partners. These may be communicated by us on behalf of the Program Partner in the media outlined in paragraph 2.1 above or by the Program Partner. Unless otherwise stated no benefit may be used in conjunction with any other offer.
2.3 The benefits are available to Members only and cannot be sold, transferred, assigned or otherwise dealt with except with the consent of NRMA Motoring & Services and the relevant Program Partner.
2.4 To claim a Benefit, you must communicate to the Program Partner that you are a Member and that you wish to obtain a Benefit under the Program as follows:
(a) If you contact the Partner by telephone you must notify the Partner at the outset of the first telephone conversation that you are a Member, that you are requesting the Benefits and thereafter provide your Member Card number as required by the Partner; or
(b) In a face-to-face transaction you must present your Member Card;
(c) In a web-based transaction you must enter your Member Card number or any other method of identification that may be required by the Program Partner.
2.5 A Program Partner may require you to telephone or otherwise make a booking prior to you attending the Program Partner's business and claiming a Benefit. Please refer to our "Show Your Card & Save" brochure or MyNRMA website for any special conditions in this regard.
2.6 We take all reasonable care to ensure that information we publish in relation to the Program is accurate but do not accept any liability relating to information provided by third parties. All descriptions of benefits we publish are based on information supplied by Program Partners.
3. PROGRAM PARTNERS AND TRANSACTIONS
3.1 Under the Program, we arrange for Program Partners to offer certain benefits to Members. Program Partners are not the agents of NRMA Motoring & Services and have no authority, express or implied, to bind NRMA Motoring & Services or to make any representations, warranties or statements on our behalf.
3.2 We are not a party to any transactions entered into between a Member and a Program Partner.
3.3 We are not liable in any way for:
(a) any use of your Membership details or your Card by a person without your consent;
(b) any failure by you to notify a Program Partner that you are seeking a benefit under the Program when purchasing goods or services;
(c) a Program Partner not offering or making available a benefit for any reason;
(d) a failure by a Program Partner to comply with the terms of any transaction you enter into with the Program Partner;
(e) the suspension and/or termination of the Program.
3.4 We make no warranties, whether express or implied and whether arising under legislation or otherwise, nor shall we be liable in any way in respect of the condition, suitability, quality, fitness or safety of any goods or services supplied under the Program to you by a Program Partner.
3.5 Any liability relating to the payment of tax, including GST, which arises from your participation in the NRMA Benefits Program by virtue of your purchasing any goods or services from a Program Partner, is your responsibility.
4. NRMA MEMBER CARD
4.1 The NRMA Card ("the Card") is issued by NRMA Motoring & Services to Members.
4.2 The Card is not transferable and is the property of NRMA Motoring & Services. You must return your card immediately if we ask you to. You must notify us immediately if your NRMA Card is lost or stolen.
4.3 We may terminate your use of the Card without notice and for any reason, including if you:
(a) do not comply with these terms and conditions;
(b) do not comply with the Conditions of any product or service hosted on the Card;
(c) cease to be a Member of NRMA Motoring & Services.
4.4 If we terminate your use of the Card, you must return or destroy it as we direct.
4.5 We are not liable for any malfunction or delay in replacing the Card.
Information on how we handle your personal information is explained in our Privacy Policy Statement.
You can obtain a copy of this document from any NRMA branch or on the MyNRMA website.
You should refer to Program Partners for a copy of their privacy policy and for information on how they handle your personal information.
Program Partners will not have access to your name and address unless you agree to provide it to them. We take no responsibility for any information you may give to any Program Partner.