Key Tag Return Service Terms and Conditions

1. These terms are binding on you

These terms and conditions apply to your participation in the NRMA Key Tag Return Service. Placing your NRMA Key Tag on your Keys indicates your acceptance of these Key Tag Return Service Terms and Conditions, and has the same force and effect as if you had actually signed these Key Tag Return Service Terms and Conditions.

2. Definitions

In these Key Tag Return Service Terms and Conditions:

  • "Available Subscription Package" means our products: Premium Care, Classic Care, Traveller Care, Club Care and Taxi Membership.
  • "Key tag Return Service" means the service offered by us to Members which involves us attempting to return lost Keys to the Member owner.
  • "Keys" means your keys which have a registered NRMA Key Tag securely attached and also includes any other objects securely attached to the keys.
  • "Member" means any person or entity who has agreed to become a Member of the NRMA, whose name is entered on the NRMA Register of Members, and who subscribes to any of the Available Subscription Packages.
  • "NRMA Key Tag" means the NRMA key tag containing:
  • a barcode which, when swiped by us, reveals your Personal Details; and
  • our details for a third party to contact if they locate your lost Keys.
  • "Personal Details" means your name, date of birth contact telephone number and contact postal address which must be known by us for the return of lost Keys.
  • "Subscription Package" means our products: Premium Care, Classic Care, Basic Care, Traveller Care, Club Care and Taxi Membership.
  • "Subscription Year" means the current valid year of a Member's Subscription Package.
  • "we", "our" and "us" means the National Roads and Motorists' Association Limited ABN 77 000 010 506 t/a NRMA Motoring & Services (NRMA).
  • "you" means the Member who is eligible to participate in the Key Tag Return Service.

3. Changes in these terms and conditions

We may vary these Key Tag Return Service Terms and Conditions from time to time without prior notice by updating our website or by publication in the Open Road Magazine. The revised terms and conditions will take effect when they are posted to our website or published. Our website is located at http://www.mynrma.com.au/ or such other website we may use from time to time.

4. Key Tag Return Service rules

These Key Tag Return Service Terms and Conditions apply in respect of the Key Tag Return Service provided or to be provided by us to you:

  1. You must promptly inform us if your Personal Details change.
  2. The Key Tag Return Service may improve the probability of your lost Keys being returned.  However, we cannot guarantee that your lost Keys will be returned to you.  We will not be liable for being unable to return your Keys to you. 
  3. If you lose your Keys you must contact us as soon as possible to alert us that your Keys are lost.
  4. If we are contacted by a third party who has located your lost Keys we will endeavour to arrange for your Keys to be returned to you as quickly as possible by either:
    (a) requesting the third party drop the lost Keys off at an NRMA branch and arranging for you to collect them from that branch;
    (b) requesting the third party drop the lost Keys off at an NRMA branch and arranging for the lost Keys to be returned to you;
    (c) arranging for the third party to courier the lost Keys to us and then arranging for them to be returned to you; or
    (d) by any other method we consider safe and appropriate. 
  5. NRMA will contribute a maximum of $30 (inc. GST) in a Subscription Year for the cost of your utilisation of the Key Tag Return Service.  
  6. You authorise us to do anything which is reasonably necessary or desirable either to carry out the Key Tag Return Service or to comply with any applicable regulations. You agree to ratify and confirm everything lawfully done by us in the exercise of such authority.

5. NRMA invitation

By participating in the Key Tag Return Service you consent to receive information from us in relation to special promotions. This information may be provided via mail, email, SMS or telephone.  If at any time you no longer wish to receive special promotions, you may opt-out by contacting us in any of the following ways:

6. Privacy

By using the Key Tag Return Service, you agree to us collecting, storing, using and protecting your personal information in accordance with our Privacy Policy, available at www.mynrma.com.au and amended by NRMA from time to time. Our Privacy Policy includes information about safeguards in place for your personal information and sets out how we manage your personal information.

7. Suspension or termination

We may suspend or terminate your eligibility to participate in the Key Tag Return Service and your use of the NRMA Key Tag without notice and for any reason, including if you:

  • do not comply with these terms and conditions;
  • cease to be a Member.

Subject to applicable laws, we will not be liable to you or any third party for any loss or damage whatsoever suffered by any person as a result of any such suspension, termination or cancellation.

8. Indemnity

Despite any implication arising from any term in these Key Tag Return Service Terms and Conditions, NRMA is not liable to you in contract, in tort (including negligence), under any statute (to the extent permitted by law) or otherwise for, or in respect of, any direct or indirect or consequential loss or damage suffered by you or any other person arising out of any breach or other act or omission in connection with the Key Tag Return Service.

9. Severability

Any term which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity or enforceability of the remainder of these Key Tag Return Service Terms and Conditions is not affected.

10. Waiver

Our failure to exercise or enforce any one or more of our rights under these Key Tag Return Service Terms and Conditions will not constitute a waiver of such rights unless such waiver is granted by us in writing.

11. Contact details

If you wish to contact us please use any of the methods below:

12. Governing law

These Key Tag Return Service Terms and Conditions are governed by the laws of New South Wales, Australia. We and you irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.