Roadside assistance

NRMA roadside assistance has been helping NSW and ACT motorists for over 80 years. Our fleet of over 500 patrol vans is on duty 24 hours a day, every day of the year to help our Members.

 

Need Roadside assistance now?

	Call 13 11 11 or
	Log your request for roadside assistance online. Please note online assistance requests are only for: Keys locked in car Car won't start Flat tyre with a roadworthy spare The online service is available to current NRMA Members who have a More4Members card, excluding Free2Go Members. Breakdown location is limited to Sydney, Canberra, Newcastle and Wollongong regions.

If calling 13 11 11 please have ready: Vehicle registration Member or road service card Make and model of your vehicle Location of your vehicle, with suburb, street and cross street

We answer more than 2.8 million calls for HELP a year. In most cases, we arrive within 45 minutes - and get more than 94 per cent of vehicles back on the road. 

In those rare cases where we can't, we arrange for your car to be towed. Your Towing Membership entitlements will vary depending on what package you have chosen. 

As an NRMA Motoring & Services Member, you also have access to roadside assistance facilities with affiliated motoring organisations in Australia and around the world.  

It's never too late to join NRMA Motoring & Services - even if you break down. If you require roadside assistance and you're not a NRMA Member, you can join on the spot.

Anyone joining NRMA Motoring & Services at the time they require road service is required to pay our On-Road Join & Go fee. 

Stay safe while you wait

Membership with NRMA Motoring & Services means HELP is just a phone call away if you breakdown. But there are precautions you should take - during the day or night, regardless of your age - to help you stay safe until the NRMA patrol arrives.

If your car breaks down in traffic*

• Get your car as far from the traffic as possible or into a breakdown lane/curb lane if on a highway/freeway
• Don't push the car if you're alone - it may become uncontrollable. Put on your hazard and parking lights to increase your car's visibility.
• Get out of the car - wait away from it well off the road and behind guard rails (if provided).
• If in heavy traffic or a dark area, be careful moving around outside the car
• Wait under some shade if it's hot
• Make yourself visible in the dark or wait in a well-lit area
• Use your mobile phone/freeway emergency phone to call NRMA roadside assistance on 13 11 11

If your car breaks down in an isolated area at night*

• Put hazard and parking lights on to increase your car's visibility. Lock all doors.
• Keep your mobile phone handy and switched on. Stay in your car until you're sure the NRMA Patrol has arrived.
• If approached by an unknown person, stay in your vehicle with the doors locked. Wind your window down slightly, but not far enough for them to reach in.
• If you're concerned or frightened by their presence, activate your horm while switching your headlights on and off. Call the police on 000.

*These tips are intended as a guide only. Other precautions not mentioned may also assist in personal safety. This list may not include every possible precaution required.