Roadside assistance FAQs

1.  How do I get roadside assistance?

Phone 13 11 11 and the operator will ask you information including:

• Your NRMA Membership number and/or registration number.
• Your exact location:
  • What street/road are you on?
  • What is the nearest cross street/road?
  • What is the number of the house/building?
  • Are there any landmarks? (e.g. signage)
  • What direction you were travelling?
  • The make, model and colour of your vehicle
  • Your contact phone number (e.g. mobile or house/office)
  • The nature of your problem (e.g. mechanical, flat tyre, flat battery, etc)
  • Whether you are in a remote area or concerned for your safety

If you are a Premium Care Member or a Traveller Care Member and require Major Breakdown Assistance, simply call 1300 772 273. We'll arrange your accommodation, car rental and passenger transport for you.

2.  I'm not a Member. Can I get immediate roadside assistance?

Yes. However you will be required to pay an On Road Join & Go fee of $159.20 plus the cost of the subscription. This means

• Premium Care costs $376.70 - ($217.50 + $159.20)
• Classic Care costs $304.90 - ($145.70 + $159.20) etc.

This applies to motorists who are:

• Non-Members requiring immediate roadside assistance
• Lapsed Members requiring immediate roadside assistance (those whose Membership expired three months or more ago). 
  

3.  I'm a Member but I don't have a current subscription for my registered vehicle. Can I get immediate roadside assistance?

Yes. However you will be required to pay a Member On Road Join & Go fee of $64.20 plus the cost of the subscription. This means

• Premium Care costs $281.70 - ($217.50 + $64.20)
• Classic Care costs $209.90 - ($145.70 + $64.20) etc.
  

4.  I joined NRMA one hour ago and then broke down. Can I get roadside assistance?

No. Roadside assistance is not available until 48 hours after you join. If you require immediate roadside assistance, upon joining or later the same day, an On Road Join & Go fee will apply. 

5.  Does my NRMA Membership cover my caravan or trailer?

If the nominated vehicle towing the caravan is covered by our Premium Care package or Traveller Care package and the caravan or trailer is not over 2 tonnes, your trailer or caravan will be covered for roadside assistance.

With Premium Care your caravan or trailer is also covered for free towing up to 50km in metropolitan areas, up to 100km in remote areas and back to the town of the attending NRMA Country Service Centre in the country areas, or 50km free towing in any direction.

6.  Can I get roadside assistance if I breakdown interstate?

Yes. NRMA Membership entitles you to national roadside assistance coverage, utilising reciprocal arrangements that NRMA Motoring & Services has with all other State and Territory motoring clubs in Australia.

If you have Classic Care you are entitled to the basic roadside assistance cover offered by the State or Territory motoring club, depending on which State or Territory in which you breakdown. With Premium Care you get the same entitlements anywhere anytime throughout Australia.

Find out more about our affiliations with interstate clubs. 
 

7.  I am driving a car that belongs to someone else and I have broken down. Can I get roadside assistance?

If the vehicle is covered by an appropriate NRMA Membership package, you will be able to get roadside assistance.

8.  Can I get NRMA roadside assistance for an LPG vehicle?

Yes. NRMA Patrols are qualified to carry out repairs to the low-pressure side of LPG systems and equipment, including electrical wiring and connections associated with the system.

Patrols cannot supply LPG to vehicles that run out of fuel. These vehicles will need to be towed. Taxis will be required to pay for the tow at a commercial rate at the time of service. Towing entitlements for other Members is subject to their Membership package terms and conditions.