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my nrma support and FAQs


Below are answers to the commonly asked questions related to the my nrma app.

General FAQs
Fuel FAQs
Parking FAQs

General FAQs

What phones and operating systems are supported?
iPhone: The my nrma app is compatible with iPhone 5 and above with the operating system iOS 8 and above.

Android phones: Android phones with operating system 4.1 and above are supported.

Windows phones: Unfortunately the my nrma app is unavailable for Windows phones.

Fuel FAQs

How do I change fuel type eg. to Diesel when using the Fuel feature on the my nrma app?
When you first access Fuel on the my nrma app you will see Unleaded 91 prices. To change to another fuel type (such as Diesel, Premium Diesel, Unleaded 98 etc), you simply select from the drop-down menu at the top of the screen. Once selected you will see updated results showing nearby fuel stations and the prices for that particular fuel type.

Who provides the fuel pricing data?
The NSW Government provides the fuel pricing data for all NSW fuel stations. It has been made possible with the introduction of the Fuel Price Transparency Reform. Service station operators are required to ensure the price of fuel exactly matches the standard price at the pump.

Why is my local fuel station not on the app?
NRMA receives the fuel pricing data from the NSW Government. If a NSW fuel station does not appear on the app then you can follow these steps:

- Check you have location services turned on for the my nrma app
- Check if you need to change the fuel type you are looking for by opening up the fuel selector at the top of the fuel page.
- If you still do not see your fuel station you can inform Fair Trading.

When will the fuel feature be available for ACT users of the my nrma app?
NRMA will continue to urge the ACT Government to adopt the same fuel data transparency practices. As soon as the data becomes available, NRMA will endeavour to add results for ACT users.

What happens if I see a price discrepancy when I get to the fuel station?
It is easy to report an incorrect fuel price to Fair Trading. To report an incorrect price, go to the fuel section of the my nrma app and view the 'Station page' for that particular fuel station operator to find the 'incorrect price' link.

How do I find out more about the Fuel Price Transparency Act?
- Fuel Check Order
- Fair Trading Amendment (Fuel Price Transparency) Act 2016

Parking FAQs

Does the my nrma app show street parking?
No. Only parking lots are currently shown within the app.

Why is a certain parking lot not on the app?
NRMA receives the parking data from third party feeds. Always update your my nrma app as NRMA endeavours to provide more parking lot coverage and information.