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Servicing myths


Car dealership servicing myths

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CHOICE magazine has published findings that some  car servicing centres and dealerships are not fulfilling customer expectation when it comes to car servicing.

In an investigation by CHOICE, 89 per cent of car service centres tested missed at least one of the four common faults planted by an experienced mechanic before the vehicles were taken to a service centre.

On the back of these findings, the NRMA called on the Australian Competition and Consumer Commission to re-release information regarding consumers' rights for servicing new cars under warranties.

NRMA believes consumers are not made aware enough that authorised service providers, using original manufacturer parts are able to record the service in the vehicles log book – effectively maintaining the validity of the new car warranty.

In a related issue, results of a 2008 NRMA online survey found that 31 per cent of respondents were also unaware that while their car was under warranty, it was not compulsory for it to be serviced at a new car dealership.

The NRMA is doing its part to build the reputation of the car servicing industry by providing genuine trusted vehicle servicing options through NRMA MotorServe car servicing and repair centres.

NRMA MotorServe car servicing and repair centres are run under strict operating procedures to ensure service consistency. Services are "menu driven" with fixed prices so the customer understands exactly what they are paying for, and why.

NRMA products and services including Membership, maps, and special publications are also available while NRMA Members enjoy Member specific pricing and discounts everyday.

Read the CHOICE article.

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