Welcome to the NRMA

Frequently asked questions

If you can't find the answer to your concern or question below, please call our friendly team on 1300 727 514.

  1. What services does NRMA Auto Glass offer?
  2. How long does a windscreen repair take?
  3. How long does a windscreen replacement take?
  4. Where is the NRMA Auto Glass service available?
  5. What are your service hours?
  6. How much will it cost to repair my windscreen?
  7. How much will it cost to replace my windscreen?
  8. Does NRMA Auto Glass offer a warranty?
  9. How long is it valid for?
  10. Is it safe to repair a chipped windscreen?
  11. Is it safe to drive with a stone chip or crack?
  12. Will my windscreen damage get worse?
  13. Does NRMA Auto Glass replace rear and side glass windows?
  14. What materials do NRMA Auto Glass use?
  15. Is there a cheaper auto glass repair or replacement option?
  16. Can I install a windscreen myself?
  17. How do I make a booking for NRMA Auto Glass?

1. What services does NRMA Auto Glass offer?
NRMA Auto Glass offers a mobile automotive glass replacement for windscreens, rear and side glass windows as well as a 
repair service for chipped, cracked or scratched windscreens.

2. How long does a windscreen repair take?
NRMA Auto Glass will, in most cases, have the Member's vehicle back on the road within 20 minutes from the arrival
of our technician if it's for a windscreen repair. Windscreen replacement will, in most cases, take within 2 hours to be completed.

3. How long does a windscreen replacement take?
NRMA Auto Glass will in most cases, have your vehicle back on the road within 2 hours of our arrival.

4. Where is the NRMA Auto Glass service available?
Our mobile NRMA Auto Glass vans service metropolitan Sydney, Wollongong, Newcastle, Central Coast and Canberra.

5. What are your service hours?
NRMA Auto Glass has a 24/7 booking service with repair and replacement services booked between:

  • 8.30am-5.30pm Monday-Friday
  • 8:30am-12.30pm Saturday

6. How much will it cost to repair my windscreen?
All NRMA Auto Glass repairs are competitively priced. Comprehensive research has been conducted to ensure
NRMA Auto Glass represents excellent value for money. Furthermore, if you are an NRMA Member you'll receive an
extra 20 per cent off the recommended retail price.

7. How much will it cost to replace my windscreen?
The cost of replacing a windscreen depends on the type of vehicle and type of windscreen being replaced.
NRMA Auto Glass offers a quality service at a competitive price with an additional 20 per cent off the
recommended retail price for NRMA Members.

8. Does NRMA Auto Glass offer a warranty?
NRMA AutoGlass offers a lifetime warranty on workmanship and materials on all glass services.

9. And how long is it valid for?
NRMA Auto Glass offers a lifetime warranty on workmanship and materials on all glass services.

10. Is it safe to repair a chipped windscreen?
Provided the chip can be repaired, then yes it is safe. After your windscreen is repaired, it will be restored to full structural
strength and you will be able to drive the car immediately. Only a faint mark at the point of impact should be left.

NRMA Auto Glass has a repair before replace policy, as repairs are cost effective, time efficient and environmentally friendly.
All our fitters are accredited and annually assessed by our national training team in accordance with Australian and
New Zealand standards AS/NZS 2366: Part 1 & 2:1999.

11. Is it safe to drive with a stone chip or crack?
Modern windscreens are made with laminated glass which comprises of two layers held together by a PVB (polyvinyl butyral)
interlayer.

Typically when a windscreen is damaged, only the outer layer of glass is broken. The car will usually be safe to drive unless the
damage is severe.  (Refer to figure 1.1)

However, if the windscreen chip is not repaired, it may get worse and spread.
This usually happens when the car is driven, due to vibration or when temperature
changes occur. After your windscreen is repaired, it will be restored to full structural
strength and you'll be able to drive the car immediately.
With the optical and cosmetic appearance of the windscreen dramatically improved
(a faint mark at the point of impact will still be visible), it will appear like new.

12. Will my windscreen damage get worse?
The damage may spread as the car is driven, due to vibration or when temperature changes occur.

In time if left unrepaired, moisture and debris will penetrate the stone chip. This will contaminate the interlayer and turn white.
It is best to have stone chips repaired as soon as possible after the damage has occurred.
Call NRMA Auto Glass on 1300 727 514 to book a repair service.

13. Does NRMA Auto Glass replace rear and side glass windows?
Yes, NRMA Auto Glass offers a replacement service. Unlike the windscreen, both the rear and side glass windows comprise only
one layer and therefore cannot be repaired and instead must be replaced.

14. What materials do NRMA Auto Glass use?
NRMA AutoGlass use only quality glass, with all our stock being sourced from reputable Australian suppliers. Our glass meets
the requirements of Australian Design Rule ADR 8/01 and complies with Australian Standard AS/NZS2080:2006.

15. Is there a cheaper auto glass repair or replacement option?
If you determine that your windscreen needs to be replaced, remember - you get what you pay for. The lowest possible price
should not be a primary consideration when having a windscreen replaced. Instead, look for a top-quality professional installation
that will maintain the structural integrity and other safety features built into your vehicle at the factory. NRMA Auto Glass offers
a quality service at a competitive price with an additional 20 per cent off the recommended retail price for NRMA Members.

16. Can I install a windscreen myself?
The windscreen of your vehicle is a safety device, like air bags and seat belts. Besides its obvious role of protecting occupants
from wind, water and debris, the windscreen can help save your life, and the lives of your passengers, by ensuring you
are not thrown from the vehicle in a collision. Windscreens also play a critical role in front passenger airbag deployment on many
cars. The windscreen (and rear window) also helps support the roof of the vehicle in a rollover so you and your passengers will not
be crushed.

NRMA recommends that you have a fully qualified glass repairer replace your windscreen, using quality material and offering a
warranty on the glass service.

17. How do I make a booking for NRMA Auto Glass?

  • Call anytime - our call centre is open 24/7.
  • Complete our online enquiry form.
Repair your windscreen before it has to be replaced.

For enquiries and bookings call 1300 727 514

Make an enquiry online.

See our competitive pricing.

 

Members receive 20% off RRP*.
Not an NRMA Member? Join by calling 13 11 22 or complete a membership application online.