Welcome to the National Roads & Motorists’ Association
Customer Service 13 11 22

Frequently asked questions

Frequently Asked Questions

On this page you'll find answers to the some of the most frequently asked questions we receive.

But if you can't find the answer you're looking for, please give us a call on
1300 369 349.

1. How does NRMA Business Motoring work?

NRMA Business Motoring Road Assist is an effective and flexible way of getting the right level of roadside assistance for all the vehicles in your fleet. After becoming an NRMA Business Member you simply choose the package for each vehicle in your fleet, optimising support while minimising spend. Click here to see how the process works and get an obligation-free quote.

2. Why is there membership fee as well as cover for each vehicle?

NRMA is a mutual - we are owned by Members and run for Members. Just one membership means your whole business can enjoy the benefits of being a Member. When you join NRMA Business Motoring you get the experience and strength of the NRMA, plus a wide range of savings and benefits including exclusive discounts on car hire, car repairs and vehicle financing. See the full range of benefits.

3. How is NRMA Business Motoring different to usual NRMA membership?

Because it's tailored for business, NRMA Business Motoring includes extra services to get you moving quickly and efficiently and to get your employees back to safety. This includes packages with up to $3000 a year for a range of breakdown costs, making sure your employees aren't left stranded and preventing major unexpected expenses to your business. You also get dedicated Case Managers that handle everything - from driver and passenger transport and accommodatiom as well as vehicle towing and goods delivery.

NRMA Business Motoring also gives access to a unique national network of over 3,000 mobile service providers that specialise in light commercial and heavy vehicles.

4. Why would I need roadside assistance when my business vehicle is reliable?

The top 3 reasons Members call us don't have anything to do with vehicle reliability. These are:

  • FLAT BATTERIES: - e.g. the lights have been left on or a door has been left open.
  • LOCK OUTS: - e.g. the keys have been locked in the vehicle or have been lost or broken.
  • FUEL SYSTEM PROBLEMS: - e.g. the wrong fuel has been put in the vehicle.

5. How long does it take to open my account?

You're covered for roadside assistance from the moment you pay your invoice. All the benefits of membership are available 24 hours after payment. A certificate of cover for the business and membership cards for each vehicle will be issued as soon as you activate the cover.

6. Is NRMA Business Motoring Road Assist available Australia-wide?

Yes. Our national motoring club patrol network and our special NRMA Business Motoring network for mobile service providers cover all sizes of vehicles wherever they break down.

7. What happens if I sell one of the vehicles in my fleet while it's covered?

You can substitute another vehicle in its place - as long as it's the same GVM. If there is not a replacement vehicle a refund or credit cannot be given.

8. How can I get more information?

Give us a call on 1300 369 349 or email us businesswise@mynrma.com.au

Find a car review

Search through hundreds of car reviews
Make
Model
Year
Review type