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Premium Care

Premium Care roadside assistance

Huge thank you to NRMA for their exemplary service today. It pays to have Premium Coverage when you're stuck out on the road - Scooter Gal

NRMA's most comprehensive roadside assistance package offers you the peace of mind that your car, family and pets will always be covered - plus anything you're towing.

Sign up online to Premium Care or Premium Plus and get an eGift Card valued up to $100*.

*Terms and conditions apply

Benefits of Premium Care:

  • Coverage for vehicles up to 3.5 tonnes including 4WDs, SUVs, minivans, utes, large pick-ups and additional trailers such as caravans, boats, horse floats and others up to 2 tonnes
  • Protection for your pet, on and off the road, with free Pet Plus cover
  • Up to $3,000 in breakdown assistance including accommodation, car hire and onward travel for you and your passengers if your car has a major breakdown or accident and we can't get it going on the spot
  • Comprehensive level of towing options from 50km metro to 100km in remote areas
  • Taxis if your car needs to be towed up to three times a year (up to $50 each time, 1 taxi trip per breakdown)
  • Up to $100 towards a vehicle locksmith
  • Help if your keys are locked in or lost
  • Free on-the-spot 6-point Vehicle Health Check including windscreen, tyre tread, oil, battery, charging system and water
  • Caravan/trailer roadside assistance and minor repairs
  • Free child restraint installation or adjustment at NRMA car servicing or at a location convenient to you**

Other inclusions:

  • Unlimited call-outs 365 days a year, 24-hours a day
  • Flat tyres changed on the spot
  • Jump-starts for flat batteries or we'll arrange for a replacement
  • Help when you run out of fuel
  • Membership benefits of joining the NRMA with discounted movie tickets, Thrifty Car Rental, Travelodge Hotels, NRMA Holiday Parks, car servicing at NRMA MotorServe and more

Thank you for helping me get home after I had brake failure. The concern for myself and passengers was real. Even if you only have to use it once, it pays for itself - Elizabeth Walker

Why choose Premium Care?

Whether you drive short or long distances Premium Care is designed for those whose car is central to their lifestyle. You'll get nation-wide unlimited callouts, 7 days a week, 24 hours a day. With an average callout time of 34 minutes^, we'll get you back on the road quickly.

Our mobile mechanics will solve 9 out of 10 problems on the spot* or our Premium Care team will organise towing for your vehicle (and trailer) and help with accommodation, care hire and transport for your family and pets if needed.

Currently a Classic Care Customer? If your lifestyle or vehicle has changed consider the benefits of upgrading to Premium Care for a higher level of protection.

Better still, join Premium Care for 3 or more years and you'll start saving even more money and get more value out of our most complete cover.

Find out more

For more information, or to purchase your Premium Care Membership package - call 13 11 22 or join online


Towing

Premium Care offers the most comprehensive level of towing options:
  • Towing for your trailer and heavier vehicles
  • 50km in Sydney, Newcastle Blue Mountains, Illawarra and the ACT.
  • 100km in remote areas
  • Free towing in country areas back to the town of the attending NRMA Country Service Centre or 50km in any direction

Major Breakdown Assistance

If you break down over 100km from home and your car is going to take more than 24 hours to fix, we will organise and cover up to $3,000 towards the cost of:
  • Accommodation for you, any passengers and pets
  • Transport for you and any passengers including car hire, taxis, train or plane
  • Car transport or towing

Click here for full terms and conditions

Accident Assistance

Accidents happen, and if you're over 100km from home and it's going to take more than 24 hours to get your car moving again, we'll organise:
  • Accommodation for you, any passengers and pets
  • Transport for you and any passengers including taxis and train

Click here for full terms and conditions.

Membership Guide 2015 (PDF 7.3MB/17 pages)
Membership pricing (PDF 731KB/2 pages)
Membership Terms and Conditions effective 7 Dec 2015 (PDF 2.3MB/23 pages)

^ Based on operations statistics of activation time to arrival from July 2016 to December 2016

* Based on operational performance statistics Jan 2010 - Sept 2010. Premium Care Membership terms and conditions apply

** Special accessories are not included. Mobile service not available at all locations.Terms and conditions apply.