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Secure Shopping



At NRMA, we take your security when shopping very seriously. We have employed state of the art security technology and procedures so that you can buy with confidence.

There are three main issues when buying online.

First, can you trust the organisation you are buying from? NRMA is one of Australia's most trusted brands. As Australia's largest member-owned organisation trusted by over 2.3 million people every day, you can be sure we have your interests at heart.

Second, is the information secure as it is transferred? When you enter your payment details into your web browser (Internet Explorer, Firefox, Safari, etc) and press 'Place My Order', a request is sent to our web servers (computers that host the website). Our server then sends a unique 'key' and certificate (to prove its authenticity) back to your browser, instantly.

Your browser uses the key to encrypt the information before sending it back. Our web servers decrypt it at the other end using a copy of the unique key that was sent.

The encryption we use is Extended SSL Certificates capable of 256-bit encryption, turning your data into information only available if you have the key. 256-bit encryption means trillions of possible combinations - virtually impossible for someone to hack.

The level and sophistication available will depend on the capability of your browser. You may want to update your version to the most current.

Third, are your financial details handled securely? Our payment gateway is hosted by SecurePay which is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.

Being fully approved under the highest level of compliance, you can be assured that your details remain secure throughout the purchasing process.

In general, when buying online follow these simple guidelines:

  • Look for the letter 's' after the 'http' of the website address. This means the site is secure
  • Buy from reputable companies that you have heard of. Look for a physical address and phone number. Rest assured that shopping with NRMA will be a safe and pleasurable experience.
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Customer Service

Exchange & Returns >

Your satisfaction is our priority. If the quality, description or condition does not match what you ordered, you may return it for a refund or exchange. > read more

Shipping Policy >

We want your order to arrive in perfect condition. Shipping is provided by Australia Post and our Distributors Couriers. Please allow up to 10 days. > read more

Secure Shopping >

Buy with confidence. Your payment is secured by state of the art technology including SSL Certificates capable of 256-bit encryption. > read more

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