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Your NRMA car loans experience…

"The approval process was wonderful. After the initial phone call to say I was conditionally approved, the confirmation of final approval was done within 2 hours and clear next steps and timings were provided. Very happy that documents could be provided via email, as it enabled funding to occur within 48 hours from the time of application." Julie

"Your sales rep. – she is a kind and very helpful person with a lot of understanding. A credit to your team." James

"I've been with the NRMA for a long time and when I heard you were doing car loans at the time I was looking for a new bike, I was adamant that you would be looked at first to determine if this was acceptable. I was pleasantly surprised to get a very good rate and quick turn around in processing the loan. I would definitely use the NRMA again if the need arose." Gary

"The assistance provided by the NRMA staff was fantastic, they were very responsive to my queries and fast processing information. Excellent communication. The comparable rate was higher than offered elsewhere, however NRMA offered less in fees (including early repayment fees). As an NRMA Member I have been very pleased with the services received to date and would prefer to stick with the company that best services my needs despite being slightly more expensive." Andrew

"I'd just like to acknowledge it's been a pleasure dealing with you throughout this transaction. You've been patient, understanding, professional and very efficient while keeping me informed every step of the way. I will certainly be sharing the great experience I had with the NRMA. If only there were more people like you who understand what real customer service is all about. Thank you!" Rob 

"Thank you for your hard work and patience with me stressing towards the end. The whole process was quite simple after all. Thank you for coming in on Saturday to sort out the updated documents. I have just got home and seen all your emails. Wow! You don't muck around do you? I am really impressed with your efficiency and your nice and honest way of doing business. You guys certainly do work hard. I will be definitely recommending NRMA car loans to anyone who may be interested in the future. Thanks heaps for everything you are doing." John

"Thank you for all your help and perseverance along with the personal touch you have brought to the process. I know we are not your only customers but you have made us feel that we are and that is a rare thing to find. Keep up the good work." Trevor

"Just informing you that I picked up the car last Thursday 31st October. The car was fabulous. I would like to express my appreciation and THANK YOU so much for helping me with the loan and finalising it in less than 1 week. You were AMAZING! Your professionalism, patience, efficiency, friendliness and fast, regular communication are all very much appreciated. I don't know if I ever receive this kind of service elsewhere. I definitely recommend NRMA car loans to others. Again, THANK YOU. I hope to deal with you again in the future." Hien Ngo