General Conditions


1.The MotorServe Pty Limited (MotorServe) installs child restraints through all MotorServe locations where there is a certified child restraint installer.

2.MotorServe has a Tier 2 fitter which means they offer a 'Simple Fitting Service'. This refers to a simple installation and set-up of child restraints and fitting of anchor bolts/fittings to the factory Original Equipment Manufacturer child restraint anchorage points in the vehicle. We do not modify your vehicle to install a restraint system and anchorage points where there originally was not one fitted by the vehicle manufacturer.

3.It is the responsibility of the customer to take their vehicle and child restraint to a MotorServe location for installation.

4.NRMA Members with a current Classic Care, Basic Care or Club Care subscription can have their child restraint installed at any MotorServe for a fee per child restraint installation.

5.If the MotorServe child restraint installer determines an anchor point is required in the vehicle, this is also a charge payable by the customer including NRMA Members. This will only be installed once MotorServe receives approval to do so and the additional fee has been agreed to.

6.For current fees, please contact your MotorServe store.

Mobile child restraints service

7.The mobile child restraint service is provided by the National Roads and Motorists' Association Limited (NRMA).

8.The mobile child restraints service is only available to NRMA Members who have a Premium Plus or Premium Care subscription and the child restraint is being installed in the vehicle which is nominated under that subscription.

9.Premium Care and Premium Plus subscription holders are entitled to an unlimited number of child restraints installed in the vehicle registered to that subscription. Any subsequent vehicles owned by the Member that do not hold a Premium Care or Premium Plus subscription will be charged the Member price for that vehicle (MotorServe only).

10.Premium Care and Premium Plus subscriptions are also eligible to have free "check and adjusts" throughout each subscription year which enables their vehicle under the respective Premium cover to be taken into any MotorServe or booked through a mobile Patrol. The child restraint will be checked and either secured again (if becomes loose over time) or the position changed as needed, including where the child restraint needs to move from rear facing to forward facing.

11.The Member must have a current paid Premium Care or Premium Plus subscription to be eligible for the free child restraint installation or adjustment.

12.The mobile child restraints service is available in all metro and regional areas and excludes country regions. For available locations, please contact 13 11 22.

13.The mobile child restraints installation must take place at a safe location and the NRMA Patrol will exercise full assessment and discretion to meet this criteria.

14.Bookings can be made by calling 13 11 22 between 8.30am and 5pm, Monday to Friday (excluding public holidays). NRMA Patrols are available to be dispatched between 10am and 8pm, 7 days a week. Bookings are subject to availability.

15.Certain State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to in the case of services supplied or offered by us:

i.the re-supply of those services; or
ii. the payment of the cost of having those services re-supplied; and no circumstances will NRMA or MotorServe be liable to you for any indirect, incidental, special and/or consequential losses or damages (including any loss of profits) in connection with the child restraint installation.

16.If the vehicle has no built-in anchor points, NRMA cannot undertake any vehicle modifications to install anchor points. It can only install anchor bolts where there are no anchor bolts fitted in existing anchor points.

17.Any additional accessories required for the installation must be purchased by the Member from the NRMA Patrol prior to any installation or adjustment.


18.The child restraint will always undergo a visual inspection to ensure it meets Australian/New Zealand Standard 1754 Child restraint systems for use in motor vehicles (AS/NZS 1754). If the child restraint on visual inspection is deemed not to comply with the Standard, or is faulty, then it cannot be installed by MotorServe or an NRMA Patrol and another child restraint must be supplied by the Member or customer. NRMA is not responsible for checking the safety or suitability of the child restraint provided by the Member or customer.

19.Products older than 10 years old, or if the restraint shows any signs of damage, such as cracking, frayed straps, broken buckles, discolouration from age, overloading, or other relevant damage, will not be installed. Patrols may use discretion in making this assessment as part of the safety assessment.

20.If the child restraint does not have a gated buckle, this is an additional fee payable by all Members and customers. This fee will be disclosed upfront and only once approved and paid will MotorServe or an NRMA Patrol proceed with the child restraint installation.

21.If the MotorServe mechanic or an NRMA Patrol child restraint fitter determines an additional accessory is required in the vehicle to complete a child restraint installation, the customer (Member and non-Member) will be informed, and once the customer approves, there will be an additional fee payable.

22.The Member or customer releases NRMA from any and all consequences to the child restraint or the children they carry and will take all responsibility to ensure the continued safety and operation of the child restraint according to the product details and applicable regulations.

23.An interclub member who has an equivalent membership type and whose vehicle is registered interstate, and accesses NRMA services as an affiliate member, can request for installation of child restraints. Installation and governance will be according to NSW laws. Child restraints' installation follows national guidelines so any State-level variances are expected to be non-consequential.