Mobile mechanics terms and conditions

General information

National Roads and Motorists' Association Limited ABN 77 000 010 506 trades as NRMA Mobile Services (the NRMA). By booking your vehicle with NRMA Mobile Services, you accept these Terms and Conditions. This agreement is governed by the laws of New South Wales. These Terms and Conditions are available on the following website: mynrma.com.au/mobilemechanics we will use reasonable endeavours to notify you of any changes to these Terms and Conditions by placing a notice on our website.

Availability

Mobile car servicing is now available at your home or office covering Sydney, Wollongong, Central Coast, Lake Macquarie, Southern Highlands, Newcastle, and Goulburn.

The mobile car service is available Monday to Friday 7.30am - 4.30pm and Saturdays 8am - 12pm.

The following services are available via NRMA Mobile Services:

  • Essential service for sedan and SUV
  • Essential service for European vehicles, includes sedans, SUV and Utes
  • Log book service in line with manufacturers recommended scheduled service
  • Vehicle Repairs 

The following services are not available via NRMA Mobile Services:

  • Servicing of vehicles with a greater GVM of 3.5 tons or higher, campervans (motorhome) and trailers
  • Complimentary car wash with essential and log book service or repair 

Mobile Mechanic Service plans 

Essential service

Our essential service is recommended for all cars every 6 months and is an important part of your vehicle’s on-going maintenance. The pricing from $250 for a member includes 10% members saving, mobile mechanic call out fee, and 5 litres of synthetic oil.

Essential service for European vehicles and Utes

Our essential service for European vehicles, is recommended for all cars every 6 months and is an important part of your vehicle’s on-going maintenance. The pricing from $310 for a member includes 10% members saving, mobile mechanic call out fee, and 5 litres of synthetic oil.

This service is designed for the care and maintenance of high performance and prestige cars (including European). These cars generally take longer to service due to their added complexity, from parts to computers – we run full diagnostic scans, test and inspect specialised components, and reset all service lights.

Essential Service plans:

Member Price#

Non-Member pricing^

Essential service

$250

$278

Essential service for European vehicles and Utes*

$310

$344

Log book service, In line with manufacturer's requirements FROM

$300

$333

#Price includes mobile mechanic call out fee, 5 Litres of synthetic oil and is applicable for body types of Sedan, MPV, convertible and SUV. 
^Price includes mobile mechanic call out fee, 5 Litres of synthetic oil and is applicable for body types of Sedan, MPV, convertible, SUV and UTE 
*European classified models include:  Alfa Romeo, Aston Martin, Audi, Bentley, BMW, Citroen, Chevrolet, Daimler, Ferrari, Fiat, Ford performance range, Hummer, Holden Special Vehicles (HSV), Infiniti, Jaguar, Lamborghini, Lancer, Land Rover, Lexus, Lotus, Maserati, McLaren, Mercedes-Benz cars, Mercedes-Benz vans, Mustang, Mini, Peugeot, Porsche, Rover, Renault, Rolls-Royce, Saab, Skoda, Volkswagen, Volvo.
Manufacturer Ute models and variants of crew cabs, dual cab, extended cab, 4x4 super cabs of Ford, Great Wall, GMC, Holden, Holden Special Vehicles (HSV), Chevrolet, Dodge, Isuzu, LDV, Mazda, Mercedes-Benz, Mitsubishi, Nissan, RAM, SsangYong, Toyota, Volkswagen

Estimates and Payment

We provide an estimate of the cost of all work to be undertaken. The estimate will be discussed with you prior to work being commenced on your vehicle. Estimates remain valid for 7 days. All estimates and prices include GST.

You understand that larger vehicles may require high quantities of oil during servicing. NRMA Mobile Services may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

Should additional work be found necessary during the course of the service which would cause the estimate to be exceeded, we will contact you to explain the additional work required and to seek your authorisation for the additional costs to be incurred before proceeding.

A detailed tax invoice outlining the work carried out and associated costs will be provided once the work is completed. Payment must be made in full at the time of the work being completed. We accept cash, credit cards, EFTPOS and bank cheques. Payment made by Visa or MasterCard credit cards will incur a surcharge of 1%. Payment made by American Express credit cards (Amex) will incur a surcharge of 3%. Personal cheques are not accepted.

NRMA Mobile Services Advertised prices

All of our advertised prices are subject to change without notice, however we will update our prices regularly in written information that we provide and at our website: mynrma.com.au/mobilemechanics

Liability

Certain State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth), imply warranties or conditions or impose guarantees or obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Other than those statutory provisions, we exclude all conditions and warranties which may be implied by law.

To the maximum extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

1. In the case of services supplied or offered by us, either:
a. the re-supply of those services
b. the payment of the cost of having those services re-supplied
2. In the case of goods supplied or offered by us, either:
a. the replacement of the goods or the supply of equivalent goods
b. the repair of the goods
c. the payment of the cost of having the goods replaced
d. the payment of the cost of having the goods repaired
3. To the maximum extent permitted by law, we will not be liable to you or any third parties for:
a. any claim, whether that claim arises in contract, tort (including negligence) or statute
b. any loss (including loss of profits or special, indirect, incidental or consequential loss)
c. damage, injury or death to any person or property, arising out of or relating to the products sold by us or the services performed by us

Registration of your vehicle

1. You understand that driving an unregistered vehicle is illegal and warrant that your vehicle is registered in accordance with the state/territory legislative and regulatory requirements applicable to your vehicle. Where your vehicle is not registered you will ensure that you take all necessary steps to notify us that your vehicle is unregistered.
2. Where you have not notified us in accordance with this clause that your vehicle is unregistered you agree to indemnify us for any fines, penalties, loss, damage, injury or death caused to any person or property when we are driving or otherwise operating your vehicle.

Parts and lubricants

NRMA Mobile Services uses quality aftermarket parts and lubricants that meet or exceed the specifications of those originally fitted by your vehicle manufacturer. Should you wish to use an alternate brand or product, NRMA Mobile Services will take reasonable action to source that part or product for you, although this may impact on the pricing and time commitments of your car service or repair.

You understand that some vehicles require larger quantities or higher grade oil during service. NRMA Mobile Services may at its sole discretion, and without contacting you for authorization, charge an amount to cover the cost of the oil used in the service.

Referral to NRMA Approved Repairer

In certain circumstances NRMA Mobile Services may recommend an NRMA Approved Repairer to you. This is a recommendation only and NRMA Mobile Services receives no fee for referral nor plays any part in the pricing or operations of these independent businesses. NRMA Mobile Services is in no way responsible for any work an NRMA Approved Repairer carries out on your vehicle.

Manufacturer extended warranties

You understand that some car manufacturers provide extended warranties that may not entitle NRMA Mobile Services to service your car. It is your responsibility to ensure that work completed at NRMA Mobile Services does not affect or void an extended manufacturer warranty.

NRMA Mobile Services provides exclusive offers to NRMA Members and non-Members in regards to NRMA Membership. These offers are subject to change without notice. 

NRMA Mobile Services Privacy Statement

National Roads and Motorists' Association Limited ABN 77 000 010 506 trades as NRMA Mobile Services, collects your personal information in order to provide you with its products and services and for internal administration and operational purposes, market and customer satisfaction research and in order to comply with legislative and regulatory requirements. If you do not provide your personal information, NRMA Mobile Services may not be able to provide you with its products and services. NRMA Mobile Services and its agents may use your personal information and disclose it to its related bodies corporate and third parties in order to inform you about products and services, special offers and discounts provided by NRMA Mobile Services, its related bodies corporate and third parties that may be of interest to you. For further information on how NRMA Mobile Services deals with your personal information you can view our privacy policy at mynrma.com.au/privacy-policy, write to NRMA Mobile Services, 9 Murray Rose Avenue Sydney Olympic Park NSW 2127, or call 13 11 22. If you do not wish to receive direct marketing communications from NRMA Mobile Services, its related bodies corporate or third parties, please contact us at mobilemechanic@mynrma.com.au and include your name and address and we will not send you any further direct marketing communications.

Matters outside our reasonable control

We will not be liable for any delay in performing, or any failure to carry out repairs to your vehicle to the extent that such delay or failure results from events or circumstances outside our reasonable control. You understand that when repairing your vehicle the power supply in your vehicle may be temporarily interrupted. This may cause your audio system to lock and require an unlock code. We will take reasonable steps to prevent this from happening however it is usually outside our control. The unlock code for your audio system is supplied by the manufacturer of your vehicle and any cost incurred by us in unlocking your audio system will be your sole responsibility.

NRMA Mobile Services warranty

NRMA Mobile Services guarantees the parts and labour that it supplies and uses in the servicing of your vehicle for the time period or kilometres travelled (whichever occurs first) outlined in the following warranty conditions. The NRMA Mobile Services warranty does not apply to parts which are second hand however this does not affect your statutory rights and the non-excludable guarantees provided under Australian Consumer Law will apply to any second-hand parts supplied and used by NRMA Mobile Services.

1. Warranty period

Car servicing and engine maintenance

12 months or 20,000km

General mechanical repairs

12 months or 20,000km

Flushing services

12 months or 20,000km

Brakes (passenger vehicles only)

12 months or 20,000km

Batteries (as per manufacturer’s warranty)

Ranges from 6 to 36 months

Suspension and steering (as per the manufacturer’s warranty)

Ranges from 12 to 24 months

Except as set out in the below paragraph, NRMA Mobile Services only uses high quality parts that meet or exceed the vehicle manufacturer’s specifications.
If a new or reconditioned part is not available for your vehicle NRMA Mobile Services can fit a second hand part. Where a second hand part fitment is required NRMA Mobile Services will notify you first and seek your consent to fit that part.

If we fit a part or parts covered by a part manufacturer’s guarantee that extends beyond the NRMA Mobile Services warranty period, we will uphold this warranty period and fit any replacement parts offered by the part manufacturer at no charge.

If carrying out this work requires NRMA Mobile Services to purchase additional parts or provide labour not covered by the part manufacturer’s guarantee, there may be an additional charge and you will be notified of this before any work commences.

2. What we cover in your NRMA Mobile Services warranty

Should any part be incorrectly fitted by NRMA Mobile Services, or found to be defective* during the warranty period, we will replace refit or rectify the part at no charge.**

If requested, we are happy to make all replaced parts available for inspection at the time you collect your car.

3. What is not covered by your NRMA Mobile Services warranty?

There are five ways in which you will void your NRMA Mobile Services warranty:

a. if you use your vehicle in competition, on a closed circuit or as part of any timed event
b. if you remove the part or parts originally fitted by NRMA Mobile Services to the vehicle
c. if the part or parts are damaged by misuse or accident, in particular by engine backfire or malfunction
d. if warranty work is performed elsewhere, unless the work has been authorised in writing by the NRMA Mobile Services Operations Manager in advance of any work being undertaken
e. NRMA Mobile Services does not use customer supplied parts and they are not covered by warranty

4. Statutory warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under the NRMA Mobile Services warranty are in addition to other rights and remedies under a law in relation to the goods and services.

5. What you should do if you have a problem?

a. contact the NRMA Mobile Services where the work was completed (or if this is not convenient contact the NRMA Mobile Services Operations Manager at 9 Murray Rose Avenue Sydney Olympic Park NSW 2127)
b. arrange a convenient time for the repair work to be undertaken
c. bring your vehicle and original invoice to NRMA Mobile Services (at your cost) where we will work with you to resolve the problem

*Applies to manufacturer’s defects only. **Parts fitted under the NRMA Mobile Services warranty will only be covered for the remainder of the original warranty period, which commences from the date of the initial invoice.

10% off car servicing for Members

*10% discount off the value of the invoice is available to NRMA Members only. The 10% discount is calculated off the full invoice price. Valid for any NRMA mobile car servicing in NSW. Offer is not transferable for cash. Standard NRMA mobile services terms and conditions apply. The NRMA reserves the right to terminate this offer at our discretion. National Roads and Motorists’ Association Limited ABN 77 000 010 506 trading as NRMA Mobile Services, license number MVRL.57100

Discount for business Members

*20% discount off the value of the invoice is available to NRMA business Members only. The 20% discount is calculated off the full invoice price. Valid for any NRMA mobile service in NSW. Offer is not transferable for cash. Standard NRMA mobile services terms and conditions apply. The NRMA reserves the right to terminate this offer at our discretion. National Roads and Motorists’ Association Limited ABN 77 000 010 506 trading as NRMA Mobile Services, license number MVRL.57100

*National Roads and Motorists' Association Limited, ABN 77 000 010 506, trading as NRMA, is a separate and independent company from Insurance Australia Limited, ABN 11 000 016 722, trading as NRMA Insurance. “NRMA” provides Membership, the “my nrma app” and other services including mobile car servicing.