Auto glass FAQs

The answers to our most common auto glass related questions.
NRMA auto glass offers a mobile automotive glass replacement for windscreens, rear and side glass windows as well as a repair service for chipped, cracked or scratched windscreens. 
NRMA auto glass will, in most cases, have the Member's vehicle back on the road within 20 minutes from the arrival of our technician if it's for a windscreen repair. Windscreen replacement will, in most cases, take within 2 hours to be completed.
NRMA auto glass will in most cases, have your vehicle back on the road within 2 hours of our arrival. 
Our mobile NRMA auto glass vans service metropolitan Sydney, Wollongong, Newcastle, Central Coast and Canberra. 
NRMA auto glass has a 24/ 7 booking service with repair and replacement services booked between:

8.30am-5.30pm Monday-Friday
8:30am-12.30pm Saturday
All NRMA auto glass repairs are competitively priced. Comprehensive research has been conducted to ensure NRMA auto glass represents excellent value for money. Furthermore, if you are an NRMA Member you'll receive an extra 20% off the recommended retail price. 
The cost of replacing a windscreen depends on the type of vehicle and type of windscreen being replaced. NRMA auto glass offers a quality service at a competitive price with an additional 20 per cent off the recommended retail price for NRMA Members. 
NRMA auto glass offers a lifetime warranty on workmanship and materials on all glass services. 
NRMA auto glass offers a lifetime warranty on workmanship and materials on all glass services. 
Provided the chip can be repaired, then yes it is safe. After your windscreen is repaired, it will be restored to full structural strength and you will be able to drive the car immediately. Only a faint mark at the point of impact should be left. 
 
NRMA auto glass has a repair before replace policy, as repairs are cost effective, time efficient and environmentally friendly.
 
All our fitters are accredited and annually assessed by our national training team in accordance with Australian and New Zealand standards AS/NZS 2366: Part 1 & 2:1999. 
Modern windscreens are made with laminated glass which comprises of two layers held together by a PVB (polyvinyl butyral) interlayer. 

Typically when a windscreen is damaged, only the outer layer of glass is broken. The car will usually be safe to drive unless the damage is severe. 

However, if the windscreen chip is not repaired, it may get worse and spread. This usually happens when the car is driven, due to vibration or when temperature changes occur. After your windscreen is repaired, it will be restored to full structural strength and you'll be able to drive the car immediately. 
With the optical and cosmetic appearance of the windscreen dramatically improved (a faint mark at the point of impact will still be visible), it will appear like new. 
The damage may spread as the car is driven, due to vibration or when temperature changes occur. 
 
In time if left unrepaired, moisture and debris will penetrate the stone chip. This will contaminate the interlayer and turn white. It is best to have stone chips repaired as soon as possible after the damage has occurred.


Call NRMA auto glass on
1300 727 514 to book a repair service. 

Yes, NRMA auto glass offers a replacement service. Unlike the windscreen, both the rear and side glass windows comprise only one layer and therefore cannot be repaired and instead must be replaced.
NRMA auto glass use only quality glass, with all our stock being sourced from reputable Australian suppliers. Our glass meets the requirements of Australian Design Rule ADR 8/01 and complies with Australian Standard AS/NZS2080:2006. 
If you determine that your windscreen needs to be replaced, remember - you get what you pay for. The lowest possible price should not be a primary consideration when having a windscreen replaced. Instead, look for a top-quality professional installation that will maintain the structural integrity and other safety features built into your vehicle at the factory.
 
NRMA auto glass offers a quality service at a competitive price with an additional 20 per cent off the recommended retail price for NRMA Members.
The windscreen of your vehicle is a safety device, like air bags and seat belts. Besides its obvious role of protecting occupants from wind, water and debris, the windscreen can help save your life, and the lives of your passengers, by ensuring you are not thrown from the vehicle in a collision.
 
Windscreens also play a critical role in front passenger airbag deployment on many cars. The windscreen (and rear window) also helps support the roof of the vehicle in a rollover so you and your passengers will not be crushed. 
 
NRMA recommends that you have a fully qualified glass repairer replace your windscreen, using quality material and offering a warranty on the glass service. 
Call anytime - our call centre is open 24/7. Complete our online enquiry form.

Need assistance?

The NRMA can repair or replace your car windscreen