Car batteries terms and conditions

This warranty is given by Club Assist Pty Ltd (ABN 48 663 587 119) trading as 

NRMA Batteries ("NRMA Batteries") of 211A Walters Road, Arndell Park NSW 2148.

NRMA Batteries is contactable by phoning 13 11 22.

NRMA batteries online bookings

Battery bookings are only available in areas shown in the online booking system. Some vehicles may need to be referred to your vehicle’s manufacturer or a service centre for battery replacement. Battery installation appointments must be made at least four hours in advance of the booking time. We’ll always aim to provide your chosen battery, but we may need to check your engine to determine which battery size (CCA rating) fits your vehicle. In some cases, this inspection may show that the other option is the correct size and in this case, we’ll recommend the correct size battery for your particular vehicle and these battery prices may vary.

Consumer guarantees

The benefits given to you by this warranty are in addition to other rights and remedies you have in relation to the goods to which this warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty

If your battery is found to be defective in material or workmanship (and not merely discharged/ flat) during the designated period specified on the front of the invoice, the battery will be replaced free of charge. This warranty does not cover batteries that fail due to improper charging, incorrect fitment, broken container or cover, damage caused by fire, excessive heat, wreckage, explosion, freezing, damage caused by abuse, neglect or the use of special additives introduced to the battery.

Necessary precautions to prevent any damage to your vehicle are taken during the course of any work being carried out by us or our contractors. As modern vehicle computers can be corrupted, an Electrical System Memory Protector (ESMP) is used to ensure retention of vehicle computer memories.

Responsibility for damage that is not related to the battery fitment cannot be accepted by NRMA Batteries.

Read full warranty terms and conditions.

Afterpay terms of use

Payment with Afterpay is only available for roadside battery replacement and available in Sydney, Newcastle (including Maitland), Blue Mountains (including Springwood and Katoomba), Illawarra (including Wollongong and Picton) and all areas of the ACT.

Your technician will take your payment once your installation is completed. Afterpay is not available for non-member call out fees. Please visit Afterpay's website for full terms and conditions when paying with Afterpay.

Warranty Claim Procedure

To make a warranty claim, call NRMA Batteries on 13 11 22. Please note that the claim will not be allowed unless proof of purchase (e.g. invoice) is provided.

If you are not an NRMA Member at the time the warranty claim is made, a service fee may be charged if roadside assistance is provided.

Read full warranty terms and conditions.

Privacy notice

National Roads and Motorists' Association Limited (NRMA) and Club Assist Pty Ltd collect your personal information to provide the products and services you have requested, to administer and manage the warranty on any NRMA Battery purchased and to perform marketing and administrative functions including but not limited to invoicing, receipting, debt collection, accounting and handling complaints. The personal information you provide will be used in accordance with the Privacy Act 1988 (Cth). For further information, please see:

 

NRMA Batteries eGift Card/Voucher Promotion

Offer period

1. This offer is available from 5th December 2022. End date may vary at NRMA’s discretion.

Eligibility

2. Members are eligible to receive the offer if they:

(a) The Member lives in NSW and ACT and are above 18 years of age.

(b) Receive a marketing communication directly from NRMA in relation to this Promotion;

(c) Purchase an NRMA branded automotive battery through a specific patrol group in roadside assistance that are participating in this promotion as defined by NRMA.

(d) Provide a valid email address to the Promoter, NRMA

3. Members are ineligible to receive the offer if:

a) The Member or their immediately family members are currently employed or contracted to the NRMA;

b) They do not have a valid email address recorded with the NRMA;

c) They did not purchase an NRMA branded automotive battery through a specific patrol group in roadside assistance that are participating in this promotion as defined by NRMA.

Offer details

4. Upon meeting the above eligibility criteria, the Member is entitled to a $20 eGiftCard/ voucher to purchase an eGift Card with a retailer of their choosing from those available on the NRMA online gift cards purchase portal. All brands of eGiftcard is available for redemption except for Streamotion and Xbox brands.

5. Credit for eGift Cards must be redeemed within 90 days after instructions are emailed to the Member. The Member must choose and activate their eGift card within this period.

6. It is the Member’s responsibility to ensure the NRMA has their correct and up to date details associated with their Membership, including but not limited to the Member’s email address, so that instructions for redeeming the eGift Card can be sent to the Member.

7. eGift Cards are valid for 3 years from activation. Terms and Conditions apply to the usage of eGift Cards, please see details at: https://bluebenefits.mynrma.com.au/en/egift-card-terms-and-faqs#terms

8. Where there are eligible joint Members (as the case may be) they will be treated as one customer with respect to the Offer.

9. Each Offer is not transferable for cash and cannot be used in conjunction with any other offer. General batteries terms and conditions apply. Visit https://www.mynrma.com.au/cars-and-driving/roadside-assistance/car-batteries/terms-and-conditions#evoucher

10. NRMA reserves the right to terminate each or all of the Offers at our discretion.

11. NRMA collects, uses and discloses your personal information in accordance with NRMA’s Privacy Policy, which is available at www.mynrma.com.au/privacy-policy.html

Limitation of Liability

12. Subject to any applicable guarantee, warranty, right or condition which cannot by law be excluded or limited, or the exclusion of which would invalidate some or all of these Conditions of Entry, including without limitation under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (Non-excludable Condition), the Promoter is not responsible for and excludes all liability (including negligence) for and in relation to any loss or damage (including loss of opportunity, loss of profit, and any indirect, special or consequential loss) arising in any way suffered or incurred (including without limitation death or injury) by reason of any act or omission, including without limitation negligence, by the Promoter in connection with the Promotion. Without limitation, this applies to:

a. any technical errors or equipment malfunction including any interruption, defect, or delay in operation or transmission or a carriage service, communications line or network (whether or not under the Promoter’s control);

b. any unauthorised access to or third party interference with the Promoter’s CAD;

c. any entry that is late, lost, altered, deleted or misdirected (whether before or after receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; and

d. any tax or other regulatory liability incurred by a Participant in relation to a Participant’s participation in the Promotion.

13. Subject to any Non-excludable Condition, all guarantees, representations, conditions and warranties of any nature are expressly excluded.

14. Subject to any Non-excludable Condition, the Promotor may:

a. modify or suspend the Promotion if all entrants participating in the promotion until that point are notified of the changes to these Conditions of Entry, upon notification of any such changes, the affected entrants may terminate their participation in the competition without any liability to the entrant; or

b. suspend, terminate, or cancel the Promotion, and the Promotor will not be liable to any person for any such modification, suspension, termination, or cancellation.

15. The Promotor has no liability to any person for any dispute between a Participant or its officers, employees, agents, contractors, or consultants in relation to the Promotion.

16. Failure by the Promotor to enforce any of its rights at any stage does not constitute a waiver of those rights.

17. The Promotor does not guarantee or otherwise make any representation that a Participant will receive any, or a specific, prize under the Promotion.

18. These Terms and Conditions are governed by the laws of New South Wales, Australia.