This warranty is given by Club Assist Pty Ltd (ABN 48 663 587 119) trading as
NRMA Batteries ("NRMA Batteries") of 211A Walters Road, Arndell Park NSW 2148.
NRMA Batteries is contactable by phoning 13 11 22.
NRMA batteries online bookings
Battery bookings are only available in areas shown in the online booking system. Some vehicles may need to be referred to your vehicle’s manufacturer or a service centre for battery replacement. Battery installation appointments must be made at least four hours in advance of the booking time. We’ll always aim to provide your chosen battery, but we may need to check your engine to determine which battery size (CCA rating) fits your vehicle. In some cases, this inspection may show that the other option is the correct size and in this case, we’ll recommend the correct size battery for your particular vehicle and these battery prices may vary. The NRMA Battery Return Promise is not available for online battery bookings.
The benefits given to you by this warranty are in addition to other rights and remedies you have in relation to the goods to which this warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
48 Hour Return Promise
If unsatisfied with the battery for any reason contact us at 1300 726 751 within 48 hours of purchase to lodge an intent to return. Available to Members and for roadside purchases only. Coverage: Sydney metro, Wollongong, Shellharbour, Gosford, Newcastle, Canberra, Wagga Wagga. Member takes responsibility to remove & return the battery. Return is in person and in trading hours at any NRMA car servicing location within 5 days after the intent to return is lodged. Returned battery must be accompanied by the original receipt. Original/failed battery cannot be returned. Refund may take up to 5 working days to be processed via the original payment method except for cash which would be direct debit. Available to individual memberships, with one refund claim per calendar year. Offer can be extended, adjusted or withdrawn at the sole discretion of the NRMA.
If your battery is found to be defective in material or workmanship (and not merely discharged/ flat) during the designated period specified on the front of the invoice, the battery will be replaced free of charge. This warranty does not cover batteries that fail due to improper charging, incorrect fitment, broken container or cover, damage caused by fire, excessive heat, wreckage, explosion, freezing, damage caused by abuse, neglect or the use of special additives introduced to the battery.
Necessary precautions to prevent any damage to your vehicle are taken during the course of any work being carried out by us or our contractors. As modern vehicle computers can be corrupted, an Electrical System Memory Protector (ESMP) is used to ensure retention of vehicle computer memories.
Responsibility for damage that is not related to the battery fitment cannot be accepted by NRMA Batteries.
Read full warranty terms and conditions.
Warranty Claim Procedure
To make a warranty claim, call NRMA Batteries on 13 11 22. Please note that the claim will not be allowed unless proof of purchase (e.g. invoice) is provided.
You may need to take the defective battery to an NRMA car service centre designated by NRMA Batteries. If you are not an NRMA Member at the time the warranty claim is made, a service fee may be charged if roadside assistance is provided.
Read full warranty terms and conditions.
National Roads and Motorists' Association Limited (NRMA) and Club Assist Pty Ltd collect your personal information to provide the products and services you have requested, to administer and manage the warranty on any NRMA Battery purchased and to perform marketing and administrative functions including but not limited to invoicing, receipting, debt collection, accounting and handling complaints. The personal information you provide will be used in accordance with the Privacy Act 1988 (Cth). For further information, please see: