While 93% of the time we’ll be able to fix the issue on the spot, sometimes a breakdown needs a little extra work. That’s why we also offer a variety of tow truck solutions for all vehicles. Some trucks are contracted through trusted, approved towing partners and others are part of our own fleet.
Remember if you have been involved in an accident please contact your insurer. NRMA roadside assistance covers you for emergency mechanical breakdown not accident damage.
Includes towing up to 25km across Sydney, Newcastle, Blue Mountains, Illawarra and ACT (metro). If you're in a serviced country area, we'll tow you to the town of the attending Country Service Centre. If you are in a remote area, towing can be provided however you will have to pay for the total distance travelled by the Country Service Centre operator, from the boundary to retrieve your vehicle and from the point of breakdown back to the boundary.
Towing for trailers will be provided at commercial rates payable by you at the time of service.
Includes towing up to 50km in metropolitan and country serviced areas across Australia. In remote areas, you also get up to 100km towing to get you back into boundary of a serviced country area, from there, you're eligible for another 50km towing in any direction or to the town of the attending Country Service Centre. These allowances cover both your vehicle and whatever you might be towing - caravans, boats and trailers up to 2 tonnes (gross vehicle mass).
Includes towing up to 100km in metropolitan and country areas across Australia. In remote areas, you also get up to 100km towing to get you back into boundary of a serviced country area, from there, you're eligible for another 100km towing in any direction or to the town of the attending Country Service Centre. These allowances cover both your vehicle and whatever you might be towing - caravans, boats and trailers up to 2 tonnes (gross vehicle mass).
Any trailer must not exceed:
• 12.5 metres in length
Under the reciprocal arrangements, NRMA Members have access to affiliated clubs’ standard levels of roadside assistance. These benefits differ from the entitlements NRMA Members receive for breakdowns in NSW and ACT.
In the event of a major mechanical breakdown which can't be fixed within 24 hours, any extra towing on top of the below, can be covered up to $4,000 for those on Ultimate Care, or $3,000 on Complete Care and if 100km from home.
Victoria: RACV Roadside Care benefits include assistance to mobilise vehicles, 20km towing in metropolitan areas and towing to the nearest service centre in country areas.
Queensland: RACQ Roadside benefits include assistance to mobilise vehicles, 20km towing in any direction or up to 40km towing to the attending RACQ Contractor’s premises.
Northern Territory and South Australia: AANT and RAASA Standard benefits include assistance to mobilise vehicles, 8km towing in metropolitan areas and 32km towing in country areas.
Western Australia: RACWA Standard benefits include assistance to mobilise vehicles and 10km towing in “Guaranteed Service” (city) areas, and 80km of travel to mobilise vehicles and 80km towing in “Non-Guaranteed Service” (other) areas.
Tasmania: RACT Advantage benefits include assistance to mobilise vehicles, up to 15km towing in the city and up to 32km back to the nearest agent in the country.
