Frequently asked questions

Buying

Postage is a flat rate of $5.50 per order, inclusive of GST.

You can pay with a Visa, MasterCard or American Express credit card. Some surcharges may apply.

We've worked hard to make prices as low as possible for everyone, so there won't be additional Member or staff discounts applied to the stated price.

Absolutely, this store is open for everyone.

This online store has been created solely to give you the chance to secure a centenary keepsake of your own. To keep prices affordable, the NRMA won’t be making any profit, and there won't be any additional Member or staff discounts applied to the stated price.

No, the online store is the only place these items will be available for purchase.

Yes, just contact nrmasupport@ivegroup.com.au for help. Please be sure to include your order number.

Unfortunately, you can't include a personalised message with your purchase. It's part of our endeavour to keep all merchandise at an affordable price.

Delivery

Your order will arrive within 3-5 days business days, depending on your location. Indicative transit times are available on checkout.

Email us at nrmasupport@ivegroup.com.au and we'll get back to you with an order status. Please be sure to include your order number.

You should receive an email containing tracking information. If there is a problem with tracking your order, email us with your order number at nrmasupport@ivegroup.com.au

Goods are dispatched within 3 working days of receipt of your order. Sometimes, due to circumstances beyond our control, your order may be delayed. On some occasions, particularly with a popular product, demand may exceed supply. At IVE Group (formerly IVEO and also the Blue Star Group) we have a policy of ensuring we have adequate stock to cover consumer demand, but occasionally there may be a slight delay or unavailability.

Your order can be delivered to your home, work, PO Box or parcel locker. Simply select your preferred option in the checkout.

Yes, simply email nrmasupport@ivegroup.com.au with your order number as soon as possible for help.

Unfortunately we can only deliver to Australia and New Zealand.

Returns

We'll gladly replace your item if it's faulty or damaged. Unfortunately, we don't accept returns for change of mind.

Simply email nrmasupport@ivegroup.com.au and we will arrange the return for you. Please be sure to include your order number.

We will refund your credit card.

Simply email nrmasupport@ivegroup.com.au and we’ll arrange a return and replacement for you. Please be sure to include your order number.

General

You can email us at nrmasupport@ivegroup.com.au or call 1800 676 259 between 9.00am and 5.00pm, Monday to Friday for help.

This store will remain open as long as people are enjoying collecting their commemorative centenary merchandise.

Yes, this website is secure. The NRMA merchandise page is run by IVE. All personal information you provide including payment details will be managed securely by IVE according to the IVE privacy policy.

The online store has been designed to look its best on a desktop computer or laptop. To make things easier, we recommend using a computer when browsing the online store. Alternatively, you can turn your mobile device on its side to landscape, which may make things a little better to view.

Stephen Mok is an Australian artist who specialises in fun and humorous artwork. Find out more about him.

Products

We've carefully curated the online store to stock all kinds of keepsakes that we think you'll love. From hats and bags to water bottles and tshirts, we've sourced items for your enjoyment. And though we have produced maps in the past, unfortunately they don't tick the above box for inclusion in the store. If you’re after something that celebrates our history, we have some great items on offer, from tshirts showcasing early Patrols to commemorative car badges and more.

Click the 'Details' button on the item to view more about the product.

Yes, we'll restock popular items as soon as we can to ensure you're not kept waiting too long.

No, sorry. It's part of our endeavour to keep all items at an affordable price.

Maybe, we might add seasonal items throughout the year. You'll just have to check back to see!

You'll find a handy size guide on the item page so you can easily find your perfect fit.