COVID-19 - Measures to keep the community moving

NRMA roadside assistance
NRMA roadside assistance

Whilst the coronavirus (COVID-19) situation is constantly changing, our priority remains unchanged – the health and safety of our employees, Members and the whole community. Our role is clear: we’re here to help keep people moving in any way we can during these challenging times.

To give you an overview of what we’re doing to protect people and assist authorities in their efforts to slow the spread of the virus, here are some of the measures we have in place.

All of us are:

  • Listening to the World Health Organisation, Federal Government and State Government
  • Supporting social distancing where possible as the overwhelming evidence shows this will help to slow down the spread of the virus.
  • Our roadside assistance team is:

  • Asking Members who contact us for assistance to let us know if they are at risk of the virus or in quarantine so we can help in the best and safest way
  • Reminding those seeking assistance that if the issue is a serious emergency to please give us the details so we can coordinate our response and potentially involve other emergency services
  • Taking special precautions to practice social distancing when attending to assistance callouts.
  • Ensuring proper PPE (personal protective equipment) is in place and being used
  • Increasing hygiene measures, both personal and in vehicles
  • Our corporate and operations teams are:

  • Supporting people to work from home where possible
  • Working to ensure we maintain operations for our customers and Members and the wider community
  • Ensuring that we’re able to communicate with our Members as the situation develops

  • Please be aware that during this time, there may be some disruption to some of the services we provide. We apologise for any inconvenience that you may experience, but again, the health and safety of our staff, Members and the community is our top priority – so be assured that we’re constantly monitoring updates, listening closely to all appropriate authorities and updating our own responses and approach as and when necessary.

    We’re still committed to helping out areas already doing it tough, and we’ll be back to championing regional tourism when it’s safe and appropriate to do so. Right now, we wish you, your families and loved ones all the best – please be sure to look out for each other and for those more vulnerable in your own communities.