COVID-19: What we are doing

While the coronavirus (COVID-19) situation is constantly changing, our priority remains unchanged – the health and safety of our employees, Members and the whole community.

To give you an overview of what we’re doing to protect people and assist authorities in their efforts to slow the spread of the virus, here are some of the measures we have in place. 

Putting our resources into action

 

In the midst of the current COVID-19 crisis, to us, our role is clear: to help keep people and essential services moving during these challenging times. That’s why we’ve launched a program puts our people, our vehicles and our other assets to practical use; lending a hand to those in need across NSW during this difficult time – the vulnerable, the elderly and the isolated in our communities.

 

By partnering with charities and organisations, we're to lend support to their initiatives within the community, as well as starting some of our own.

 

Find out how

Keeping you moving

We’ve always kept Australians moving. And in these trying times, whether its helping healthcare workers with a free roadside assistance callout, or providing Members financial help for Membership costs, we're here when you need us. However, to ensure the upmost safety to both our Members and Patrols, we are taking extra precautions in the following ways:

  • Asking Members who contact us for assistance to let us know if they are at risk of the virus or in quarantine so we can help in the best and safest way
  • Reminding those seeking assistance that if the issue is a serious emergency to please give us the details so we can coordinate our response and potentially involve other emergency services
  • Increasing hygiene measures, both personal and in vehicles
  • Taking special precautions to practice social distancing of at least 1.5 metres at all time when attending to assistance callouts
  • Ensuring proper PPE (personal protective equipment) is in place and being used
  • Supporting emergency services vehicles, delivery vehicles and critical service providers that break down

Please be aware that, for everyone's safety, we are unable to provide immediate roadside assistance for Members who are in quarantine. In this event, we will case manage the callout to ensure the Member receives transport home and the vehicle is tended to after a safe duration has passed.

As travel restrictions begin to ease, you might be ready to get out and start exploring, visiting loved ones and connecting with nature again. And, we're here to help, making sure you're prepared with plenty of advice for safe travel while COVID-19 is still a threat. Check out our safe travels page for the best way to travel safely.


Keeping you informed

Lockdown measures in the fight against COVID-19 has unsurprisingly raised a number of questions around how we use our vehicles, with Members coming to us with questions on everything from maintaining their car to registration and insurance.

In Cars, driving and COVID-19: your questions answered we untangle some of the confusion you may have around your vehicle during this time. We'll keep these frequently asked questions and answers as up to date as possible - and we've also included links to other websites for further information.

Please note: The article does not constitute health advice, and official advice from the Government about travel and transport can change at any time. For the latest information and advice on the COVID-19 outbreak always check official sources and with your local authority.

Enabling business continuity

With the Government advising against non-essential travel, we wanted to give you peace of mind that we’re still here for you for any essential journeys. We're maintaining operations for our services by supporting our people to work from home, where possible, while closely monitoring advice from the World Health Organisation, Federal Government and State Government and updating our response and approach accordingly. Ensuring the upmost safety of our people, our Members and the community is our top priority. 

Please be aware that during this time, there may be some disruption to some of the services we provide, with immediate assistance not provided for Members who may be at risk of the virus or in quarantine. We sincerely apologise for any inconvenience that you may experience.

We wish you, your families and loved ones all the best – please be sure to look out for each other and for those more vulnerable in your own communities.

Information on the COVIDSafe app

Most of us would have seen that the Australian Government Department of Health is rolling out the COVIDSafe app to help health officials conduct contact tracing to stop the spread of COVID-19. The app has been built to help stop the spread of COVID-19 by assisting health professionals to contact people who come into close proximity with someone who is diagnosed with the virus. Downloading the app is completely voluntary. If you are wondering whether or not to download it and are looking for information, you can find out more here.

We're mobilising our workforce to support communities through COVID-19