Charging instructions 

NRMA Electric Vehicle Fast Charging Network How to use Tritium Veefil
NRMA Electric Vehicle Fast Charging Network How to use Tritium Veefil

Charging details

Emergency

In the unlikely event of an emergency, turn the red emergency stop knob located at the bottom of the charger to the right. The charger will return to normal after 5 minutes.

Frequently asked questions

To report an issue with the NRMA fast charger, please call us on 1300 233 544.

If you'd like to report the misuse of a charging bay, call us on 1300 233 544 with the details. Please note, however, that we have no jurisdiction to remove vehicles from these bays. If you are unable to reach the closest alternative public charging station, Members can request a tow via the my nrma app, or by calling 13 11 11. Please note if the next charging station is out of order, we are unable to provide a subsequent free tow.

Yes. The NRMA electric vehicle fast charger is designed to be used safely in all weather conditions. Note: for obvious reasons, if there is a blackout, the charger will unfortunately not operate.

You should typically allow for around 5-6km per kWh of charge. Highway driving is often more efficient than this, whereas city driving may be less efficient. As with internal combustion engine vehicles, efficiency depends on driving behaviour and conditions. Please refer to your vehicle's documentation for more specific information.

It is not necessary to fully charge to 100%. We recommend charging to 80% unless you need a full battery to reach your destination. Charging to 100% will take significantly longer, and may unnecessarily occupy the fast charger when others are waiting. The fast charger has an option to select 80% or 100%. It is set to 80% by default.

Yes. However parking infringements are the responsibility of local authorities, not the NRMA. It is possible that some will enforce parking rules, so it’s always best to park the correct way.

While it’s not mandatory, we do recommend you remain with your vehicle whilst it’s charging. This is both to ensure the security of your own vehicle, and so that others can use the charger as soon as you have finished. For most vehicles, the NRMA electric vehicle fast charger provides 80% charge in 30 minutes.

Yes. Simply press the Stop button on the fast charger panel. You will need to wait approximately 5 to 10 seconds before disconnecting the plug from your vehicle. Some vehicles have their own cable locking mechanism that needs to be disengaged before disconnecting from the charger. For example, a BMW i3 will lock the charging cable until the vehicle itself is locked. Be sure to check this before disconnecting so as not to damage the charger or your vehicle.

For every unit of power used in our electric vehicle fast charging network, the equivalent amount of renewable energy is fed directly into the electricity grid. We do this by buying 100% GreenPower which is energy sourced from wind, solar, bioenergy and mini-hydro generators that produce zero net greenhouse gases. For more information, please visit the GreenPower website.

GreenPower 100% Clean Energy NRMA Blue Electric Vehicle Charging Network Australia