NRMA reimagines mobility in Sydney Olympic Park with move to the precinct

16 August 2017
NRMA Opening Sydney Olympic Park

NSW Premier Gladys Berejiklian, NRMA Chairman Kyle Loades and NRMA Group CEO Rohan Lund, today officially opened the NRMA’s new purpose built head office at Sydney Olympic Park, further cementing the NRMA’s long-term commitment to Western Sydney.

The new six storey building located on Murray Rose Drive – directly opposite the Olympic Park railway station – houses over 500 staff, and allows the continuation of the world-class customer service the NRMA is known for while allowing the business to better embrace innovation, technology and new ways of working.

As one of the busiest call centres in the country, the NRMA Service Contact Centre at Sydney Olympic Park answers about 5,500 calls each day and oversees more than 2,000 NRMA patrol call outs.

The NRMA’s new home has been designed to Australian environmental design principles with a five-star green-star rating, smart technology and an open plan working environment to enable flexibility, agility and drive collaboration. The new office uses 39 per cent less electricity than our former North Strathfield office.

The NRMA is adapting to the rise of new mobility by expanding beyond the organisation’s traditional roadside assistance to embrace new technology such as the connected car to reduce Members’ risk of breaking down and improve safety.

Since moving, the NRMA has been pivotal in bringing the future of transport to the precinct. During July, the first steps were taken to transforming the area into a smart transport precinct with the launch of NSW’s first autonomous shuttle trial supported by the NSW Government, NRMA, HMI Technologies, Telstra and IAG.

The NRMA has also installed a new DC Fast Charging station for charging electric vehicles in under 15 minutes right outside the front door, and is free to use for the public. The future of smart parking has also been delivered through Divvy’s smart parking app allowing sharing of parking within the building amongst our 24/7 workforce.

NRMA Group CEO Rohan Lund said the new Western Sydney state-of-the-art HQ reflected the NRMA’s commitment to staff, Members and the organisation’s new direction.

“The future is bright for Sydney Olympic Park which has become one of the region’s key residential and economic growth areas. Our building is designed to accommodate our staff while providing a unique collaboration space to allow the co-location of innovative smart transport start-ups,” Mr Lund said.

“Sydney Olympic Park Precinct has already established its strengths in education and technology innovation, the NRMA would like to see the precinct develop a new focus in future transport.”

“Change is imminent for the transport and mobility sectors, and the NRMA must adapt. We want to get ahead of the game and support the transition to a smart mobility future. The changes to the motoring sector will be significant, and so too are the opportunities for companies who are quick to respond.”

To celebrate the official opening, the NRMA displayed a number vehicles highlighting the stages of vehicle autonomy and connectivity. NSW’s first autonomous shuttle was on display along with a Thrifty Tesla, a Connected Car, a traditional NRMA Patrol Van and a Vintage J-Van.