In February 1920, the NSW branch of the National Roads Association (NRA) was born and in 1923 became the National Roads and Motorists' Association (NRMA). From the outset, we looked for ways to improve road conditions for motorists.
In 1924 the NRMA Patrol service began. And in the years that followed, this legendary service would be further built on, with the NRMA branching out into new areas of Member service – from maps and guides, to insurance, travel advice and independent ratings of hotels and accommodation.
The 1950s heralded the beginning of a huge surge in the number of cars on the road, and NRMA Membership increased in kind. We hit one million Members in the 1970s, and by the late 1980s that number had doubled.
To ensure our fleet of NRMA Patrols could get to all these Members as quickly as ever, we adopted new technologies like two-way radio and the latest Holden station wagons.
In addition to looking after Members on the road, we were also becoming known for standing up for motorists. In 1982, we worked with the NSW Government to improve road safety by introducing random breath testing, and in 2001 we fought hard to have the fuel excise capped – saving motorists about 10 cents per litre today.
We’ve since ensured licensing laws for older and younger drivers are more equitable, the demerit system fairer, school zones safer, road funding is at record levels, and every petrol price increase is carefully scrutinised.
With the demutualisation of NRMA in July 2000, an opportunity was created to grow both the financial services sector, and the Member benefits and roadside assistance business.
As independent organisations, NRMA Insurance and NRMA Motoring & Services, we continue to work closely together and proudly share our brand.
As we celebrate our 90 year heritage, we continue to deliver outstanding service to Members. Our NRMA Patrols and call centre staff responded to over 2.1 million calls for help last year. It's a service that's not only been rewarded with thousands of relieved smiles and handshakes over the years, it's also received the Australian Business Awards for Service Excellence in 2009, 2010, 2011 and 2012.
Enjoy our commemorative footage, giving you insight into the first 90 years of your NRMA.