Manage my account

Support

Manage my account

You can access your account where you can manage your details and services for your membership (NRMA roadside assistance and My NRMA benefits) from your computer, smartphone or tablet.

Update your contact details
Manage your vehicle details
Manage your billing
Renew your membership

Business roadside assistance members

Business members can call or email to manage or renew their membership

Insurance members

Visit the NRMA insurance website to manage your policies

Help and Support

Frequently asked questions

How do I renew online?

Renewing online is simple, and you can pay via Visa, Mastercard or Paypal.

Renew online

If you need to make changes to your membership, you'll need to register (if you haven't already) and sign in, this is so your information is protected.

Alternatively you can also pay for your NRMA membership via the following:

Via credit card using our automated phone system on 13 11 44. If you would like to talk to a consultant, you can reach us on 13 11 22
In person at your nearest NRMA office or Australia Post Outlet
Via BPAY, using Biller Code 343483 and unique reference number listed on your current renewal circled below:

Where is the 2 digit suffix on my membership card?

Your 2 digit suffix is the last two digits after your 7 digit membership Number, which is displayed on a membership Card. This number is used to list the number of members on a single subscription.

How do I change my vehicle details?

In order to change or update your vehicle details you can login to your online profile and click on the edit my profiles tab.

Please be advised that you may only change your nominated vehicle under your NRMA membership if you have disposed or sold the current vehicle listed. Each vehicle listed under a membership must be registered in the members name, or be primarily driven by the noted member. We are therefore unable to process your vehicle details change request at this time.

You can also contact NRMA's membership consultants, available on 13 11 22 within Australia or +61 2 4320 4643 8am to 6pm seven days to discuss further.

I am currently not driving. Can I still be an NRMA

Yes, by becoming an My NRMA member. My NRMA is for members who wish to retain their membership benefits and years, but are:

No longer driving
Covered by a new car manufacturers' roadside assistance
Heading overseas or interstate for an extended period
Driving a company or fleet vehicle (where the company has purchased roadside assistance).

How do I select a different NRMA membership package from the one on my renewal notice?

It's simple. Just call us on 13 11 22 and we'll talk you through the different membership packages.

What else does my NRMA membership give me?

Access to member benefits discounts
Travel and holiday services
Savings on car servicing and car batteries
NRMA motoring advice - for help with your vehicle
Free subscription to our quarterly magazine Open Road

How can I pay for my membership?

Direct debit

With so many dates to remember throughout the year, it's easy to lose track of what's due when. Choosing direct debit means your membership is simply renewed when it's due and ensures that you're covered for roadside assistance every day of the year.

As your renewal date approaches, we'll send you a reminder to let you know that the due amount will be deducted from your nominated credit or debit card and let you know once the payment has gone through on your due date. Need to check or update your card payment details? Click here to learn how.

You don't have to lift a finger and there is no annual fee for the direct debit convenience, only your membership amount will be debited. You can renew now to set up a direct debit online, or if you'd like to speak with someone who can help, just call us on 13 11 22.

Credit card

Pay online now using your Visa or MasterCard by following the prompts in the online payment process. You will need your membership number handy.

BPAY

You need to be registered for internet or phone banking to renew your membership via BPAY. Log in to your internet banking or call your financial institution to make your renewal payment from your account. You'll find the BPAY reference numbers you need to make the payment on your renewal notice. Click here for a step-by-step guide to pay with BPAY.

Call us

You can easily renew your membership over the phone. For credit card payments, call 13 11 44. If you'd like help paying via credit card or to set up direct debit over the phone, call 13 11 22.

In person

To pay by Post Billpay, head into your local Australia Post Office where cash, cheques, EFTPOS or credit cards are accepted. Click here for a step-by-step guide on how to pay with Post Billpay or visit your local NRMA office.

Can I add more than one vehicle to my membership?

Yes you can. For every additional vehicle you add to your membership, you save 20% on the first year of Roadside Assistance plus there's no joining fee as you already have a membership. Learn more here.

How can I update my gender identity?

We strive to be inclusive by offering a range of gender options and respecting all identities. You can update your gender identity details with us, choosing from options such as Female, Male, Non-Binary, and Prefer not to say.

To update your gender identity, please contact our customer support team at 13 11 22. They will guide you through the process and update your details securely.