Stuck? We'll get you moving

We’ll always be here to help, but did you know you can skip the queue and use online self-service or the my nrma app to update your details?

Frequently asked questions

Q: How do I change my rego?
A: Simply login to update your vehicle registration.

 

Q: How do I reset my password?
A: You can change your password at anytime.

 

Q: What is new about NRMA Blue?
A: We’ve added more ways to save, plus added lots of helpful content and tools on the new and exclusive my nrma app to help you every day, and on your every journey.

 

Q: How do I unlock my Membership account?
A:  Unlock your account to regain access to your Membership details.

 

Q: I'm not a Member, can I still get roadside assistance?
A: Yes, this is possible but can only be completed by calling for assistance. You'll have to pay an On Road Join & Go fee of $139 plus the cost of NRMA Membership option you choose.

 

Q: Can I pay for my Membership monthly?
A: Yes. We now offer monthly payments for our Classic Care, Premium Care and Premium Plus Membership options. Compare Membership options and prices.

NRMA Blue

Q: What is NRMA Blue?
A: It's our new Membership offering. We’ve added more ways to save with new partnerships, plus added lots of helpful content and tools on the new and exclusive my nrma app to help you every day, and on your every journey.

 

Q: I am a Gold Member, does this mean I am now a Blue member?
A: There is no change to your Gold Membership status or your discount, you'll just have more benefits to enjoy as part of our NRMA Blue Membership program.

 

Q: Can I still use my Membership card, or do I need to download the my nrma app?
A: You can still use your Membership card just like before, however, to redeem the new Caltex offer you will need to download the app that includes your unique code. The app also gives you access to find cheap fuel and parking, local guides across the country and more.

 

Q: How secure is your app and data storage?
A: There is no additional risk by using the my nrma app as the latest security measures are built in. All your data is stored and managed according to our strict privacy policy.

 

Q: I'm not a Member but I used to use the app, why can't I do this anymore?
A: We've made many upgrades to the my nrma app and have decided that it, along with the benefits of NRMA Blue, should be reserved for the exclusive use of our Members. You can still choose to join from as little as $5 a month, then you'll have access to the app and all the other benefits.

 

Can't find what you're after? See our full list of NRMA Blue FAQs

 

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