Frequently asked questions
What details do I need to register online?
To register, you will need to confirm your Membership number (incl. suffix). For security purposes, you’ll also need to complete a one off verification by confirming your date of birth and mailing address. Once this has been completed, you can create a password and confirm your email address so you can login quickly next time.
I already receive emails from NRMA, why am I not able to login?
I've logged into the my nrma app already, why do I still need to login to view my savings or update my details?
I also have insurance with NRMA, will this also update my details on my policies?
How do I update my address details for my Membership?
If you’ve recently moved, or your details are not up to date, you can update your postal address and contact details, or simply change your email address online. You will need to register first or sign in, if you already have online Membership access.
To update your address on your Membership you’ll need to:
1. Sign into your self-service account using your email address and password or register to access your Membership
2. Click Edit your details now, or the ‘My profile’ section to view and update your contact details, phone, email and mailing address.
From the my nrma app, you can also access and change your address details under the 'My details" link in the settings menu.
My email address has changed, how can I update this?
My vehicle details are not correct, can I also update these as well?
Yes, if you have sold your vehicle you can transfer your existing subscription to a different vehicle that you own. Keep in mind if your replacement vehicle is heavier than 2.5 tonnes GVM, you will need Premium Care coverage to ensure your new vehicle is covered correctly. You will need to register first or sign in, if you already have online Membership access. Once logged in, head to the the ‘Membership and vehicle details’ section to update your vehicle details. You can also confirm your level of coverage and upgrade by calling 13 11 22.
If you have also purchased a new vehicle and do not require immediate assistance, you can add another vehicle to your existing Membership online. As an existing Member, the $55 join fee does not apply.
I’ve sold my vehicle under my Membership, how can I cancel?
If you have purchased a vehicle that also has roadside assistance or you are travelling overseas, we may be able to suspend your coverage. Please call us on 13 11 22, 8am to 8pm to discuss. Alternatively, if you have purchased another vehicle you can sign into your account and update your vehicle details under the ‘Membership and vehicle details’ section. You will need to register first or sign in, if you already have online Membership access.
Can I change my levels of coverage or remove a vehicle?
I'm not a Member, can I still get roadside assistance if I have broken down?
Yes, this is possible but can only be done by calling 13 11 22, as there is a 48hour waiting period when joining. You'll also need to pay an On Road Join & Go fee of $139 to receive immediate assistance, as well as the cost of the NRMA Membership. If it’s an emergency with an animal or person locked inside a vehicle, please call us immediately on 13 11 11. We'll help regardless in this instance, even if you are not a Member.
If you are looking to join NRMA Blue to access our range of benefits and discounts, without roadside assistance, or you do not require immediate assistance, you can view our Membership options and also become an NRMA Member online.
How can I update my payment information or switch to a direct debit?
• Taking out a direct debit
• Switching to monthly or annual payment
If you do need to change your existing direct debit details, please call us on 13 11 22 within Australia or +61 2 4320 4643 from overseas, 8am to 8pm seven days.
Is there a way to see all of my renewal statements?
Can I switch to digital communications, including Open Road magazine?
1. Click on the ‘Email subscriptions’ section
2. Scroll down to Membership Communications and select one of the delivery methods for the Member magazine:
• Post - (default option) mailed hard copy
• Email – an online interactive version sent via email
• None – Your Open Road subscription will be cancelled.
3. Once you’ve made a selection, scroll to the bottom of the page and click save details to update your changes.
You can also switch between a digital or posted Membership renewal and AGM notice of meeting and Proxy forms under Membership communications from the 'Email subscriptions' link too.
We are required by law to send both AGM notices via email or post, however you can opt to receive the Annual Report and Member review electronically, via post, or not at all.
How can I view my Member savings?
Once you've logged in using your email address and password, navigate to 'My savings', which list the benefits you’ve redeemed with your NRMA Membership and the savings you’ve made so far.
From the my nrma app, you can also 'My savings' from the settings menu. You will still need to login or register.
How do I link my Opal Card to save with My Fast Ferry?
Log into your online account, or register if you have not accessed this function online previously. Once signed in, follow the prompts to 'Link my Opal Card' and enter your 16 digit Opal Card number. If you do change your card details, you can also return to the same menu and unlink your Opal Card.