Membership FAQs

NRMA keep you moving campaign

Your Membership questions answered

Here are the answers to some of the more common questions we are asked about NRMA Membership. If you can't find the answer to your question here, please call our friendly call centre on 13 11 11.

With our new facility to view and update Membership details online, a secure login is required to complete any online Membership transactions or changes.

If you would like to establish a profile and renew your Membership online please visit Renewals.

Alternatively you can also renew your NRMA Membership via the following:

  • In person at your nearest NRMA office or Australia Post Outlet
  • Via credit card using our automated phone system on 13 11 44. Alternatively our consultants can assist if required on 13 11 22
  • Via Bpay, using Biller Code 343483 and unique reference number listed on your current renewal
Your 2 digit suffix is the last two digits after your 7 digit Membership Number, which is displayed on a Membership Card. This number is used to list the number of Members on a single subscription.
In order to change or update your vehicle details you can login to your online profile and click on the edit my profiles tab.

Please be advised that you may only change your nominated vehicle under your NRMA Membership if you have disposed or sold the current vehicle listed. Each vehicle listed under a Membership must be registered in the Members name, or be primarily driven by the noted Member. We are therefore unable to process your vehicle details change request at this time.

You can also contact NRMA's Membership consultants, available on 13 11 22 within Australia or +61 2 4320 4643 8am to 8pm seven days to discuss further.

Premium Plus is our most comprehensive Membership package. You're fully covered anywhere, anytime in Australia.

In addition to unlimited call outs on roadside assistance, Premium Plus gives you 100km of free towing in remote areas (50km metro) for your nominated vehicle and trailer. You're also entitled to up to $3,000* worth of Major Breakdown cover for your nominated vehicle while travelling anywhere in Australia. 

Membership Guide 2015 (PDF 7.3MB/17 pages)
Membership pricing (PDF 731KB/2 pages)
Membership Terms and Conditions effective 7 Dec 2015 (PDF 2.3MB/23 pages)

You can choose from either Premium Plus or Premium Care depending on the weight of the caravan or trailer. This also includes boat trailers and horse floats.

Premium Plus provides coverage up to 10 tonnes and Premium Care covers up to 2 tonnes for the caravan or trailer. You'll enjoy roadside assistance with exactly the same towing entitlements for your trailer as your vehicle.

With Premium Plus and Premium Care, trailer coverage gives you roadside assistance and minor repairs to your trailer, and generous towing benefits in metropolitan, country and remote areas.

If you have roadside assistance through a car manufacturer and would like trailer coverage, Traveller Care is for you. Traveller Care coverage gives you access to roadside assistance and minor repairs for your trailer.
Classic Care gives you the basic assurance that you'll never be stranded. Classic Care allows you as many callouts as you need, limited free towing (up to 20km in the wider Sydney metro area), as well as access to free maps, Member benefits and more.

Each card represents a different term of NRMA Membership.

  • Member 0 - 9 years
  • Silver: 10 - 24 years
  • Gold: 25 - 49 years 2 x discounted subscriptions
  • Gold Life: 50 plus years 2 x 50% discounted subscriptions

By showing your NRMA Membership card you get access to discounts on a wide range of goods, services and attractions. And the longer you remain with the NRMA, the more your benefits increase.

Yes - you can still be a Member of the NRMA. We have two NRMA Membership options to offer you:

A. Traveller Care: If you have manufacturer roadside assistance and only require the additional benefits offered by the NRMA when you're travelling and in country areas, Traveller Care is for you. Traveller Care gives you 100km of free towing in remote areas for your nominated vehicle and trailer.

You're also entitled to up to $3,000* worth of Major Breakdown Cover for your nominated vehicle while travelling anywhere in Australia. And if you are more than 100km from home and you can't get your vehicle moving within 24 hours due to an accident, you're entitled to Accident Assistance.

B. Club Care: Club Car gives you all the benefits of NRMA Membership - excluding roadside assistance.

 

Yes, by becoming a Club Care Member. Club Care is for Members who wish to retain their Membership benefits and years, but are:

  • No longer driving
  • Covered by a new car manufacturers' roadside assistance
  • Heading overseas or interstate for an extended period
  • Driving a company or fleet vehicle (where the company has purchased roadside assistance).
It's simple. Just call us on 13 11 22 and we'll talk you through the different Membership packages.

Direct debit

With so many dates to remember throughout the year, it's easy to lose track of what's due when. Choosing direct debit means your Membership is simply renewed when it's due and ensures that you're covered for roadside assistance every day of the year.

As your renewal date approaches, we'll send you a reminder to let you know that the due amount will be deducted from your nominated credit or debit card and let you know once the payment has gone through on your due date.

You don't have to lift a finger and there is no annual fee for the direct debit convenience, only your Membership amount will be debited.You can renew now to set up a direct debit online, or if you'd like to speak with someone who can help, just call us on 13 11 22.

Credit card

Pay online now using your Visa or MasterCard by following the prompts in the online payment process. You will need your Membership number handy.

BPAY

You need to be registered for internet or phone banking to renew your Membership via BPAY. Log in to your internet banking or call your financial institution to make your renewal payment from your account. You'll find the BPAY reference numbers you need to make the payment on your renewal notice.

Call us

You can easily renew your Membership over the phone. For credit card payments, call 13 11 44. If you'd like help paying via credit card or to set up direct debit over the phone, call 13 11 22.

In person

To pay by Post Bill Pay, head into your local Australia Post Office where cash, cheques, EFTPOS or credit cards are accepted or visit your local NRMA office.