Do you know your Membership coverage? Like the name suggests, Premium Care is a comprehensive roadside product that covers you and your family Australia wide. Here’s a rundown on our Premium Care product.
WE”RE HERE TO HELP: A breakdown doesn’t have to ruin your holiday.
Unlimited call-outs: There is no cap to the number of calls Premium Care Members can make for help. We’re here 24/7 with Australia wide coverage.
Towing: Arranging your own tow is often more expensive than the cost of an NRMA Membership. Premium Care offers 50km free towing per breakdown in both metropolitan and country areas, nationwide. You can choose to have your car towed free of charge to an NRMA Approved Repairer or MotorServe in metropolitan areas. Remote areas are also covered with 100km free towing.
Weight: Premium Care covers vehicles up to 3.5 tonnes gross vehicle mass (GVM), which is the maximum operating weight of a vehicle as specified by the manufacturer. Many of the vehicles in this weight range can be used to tow caravans, trailers, boats or horse floats which is why Premium Care also covers trailers up to two tonnes GVM. If you are unsure of you vehicle’s weight, refer to your vehicle owner’s manual or complete the free registration check online here.
Major breakdown assistance: If your vehicle suffers a major mechanical breakdown and cannot be repaired, our dedicated Premium Care Team will personally manage your call to arrange up to $3000 worth of benefits, including car hire, accommodation or passenger transport to get you and your family on your way.
Pet Plus: Premium Care also includes Pet Plus, which covers up to $500 towards pet accommodation for your cat or dog and up to $200 towards pet transport if your vehicle needs towing or has been involved in an accident. A long distance carrier service is also provided up to $1000 if you’re more than 100km from home to help transport your pet back home or onto your intended destination. You can also request a complimentary metal collar tag for your cat or dog which can be used to identify your pet if lost!
Taxi benefit: You’ll be covered up to $50 per taxi trip, limited to three trips per subscription year if your vehicle needs towing.
Accident assistance: We’ll cover $300 worth of accommodation if you’ve had an accident when more than 100km from home, if your vehicle cannot be driven. If you need to get back home, we’ve got you covered with coach or rail travel for the driver and up to four passengers.
Locksmith service: We’ll contribute $100 towards a professional locksmith if we’re unable to unlock your vehicle.
Child Restraint Installation: We’ll install an unlimited number of child restraints free of charge in your nominated vehicle through our authorised Child Restraint Installation stations.
Six point vehicle health check: Premium care entitles you to a free on-the-spot 6-point Vehicle Health Check including windscreen, tyre tread, oil, battery, charging system and water after each call out.
Member Benefits: All NRMA Memberships provide access to our Open Road magazine, travel agency and advice services as well as our More4Members program, which provides saving on a great range of products and services.
As an NRMA Member, you’ll also receive a Membership card and handy key tags. In the event you lose or misplaced your keys, the key tags include our contact details as well as your Membership number which helps us identify the owner, without compromising your privacy, so we can notify you immediately to arrange collection.
Our patrols are able to get 9/10 vehicles going on the spot with an average 30 min response times. Regardless of your level of cover, we’re here to help 24/7. Not a Member? Join here or call us on 13 11 22 (8am-8pm).
What level of NRMA cover do you have?