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Roadside Assistance

NRMA Roadside Assistance

NRMA Roadside Assistance

Need roadside assistance? We're here to help.

NRMA Roadside Assistance has been helping NSW and ACT motorists get back on the road. Last year we answered over 2 million* calls for help. Our extensive fleet of Patrols are on duty 24 hours every day so that when you run into trouble, we'll be there. So whether you have locked your keys in your car, got a flat tyre, have a flat battery, run out of fuel or just simply broken down, you have all the help you need, give NRMA Roadside Assistance a call.

Existing Member and need NRMA Roadside Assistance now?

  13 11 11
Please have ready your:
  • Vehicle registration
  • Membership card
  • Make and model of your vehicle
  • Location of your vehicle (suburb, street and cross street).

For Members broken down at home there is an automated, self-service option. Simply

  • Press 3
  • Enter Membership number
  • Confirm personal details (for security purposes)
  • System reconfirms the breakdown location is your registered address
  • Select vehicle requiring roadside assistance
  • System provides an estimated time of arrival 

For an update on estimated time of arrival or to cancel

  • Press 2

Please note you can opt to speak with a Customer Service Representative if HELP is required.

OR

Use the NRMA Roadside Assist Smartphone application
Using the inbuilt GPS on your Smartphone, the NRMA Roadside Assist App will let us track you down no matter where you get stranded across NSW and ACT.

More about the NRMA Roadside Assist Smartphone application.

OR

Submit your NRMA Roadside Assistance request

Please note online roadside service requests are only for:
  • Keys locked in car
  • Car won't start
  • Flat tyre with a roadworthy spare
  • The online service is available to current NRMA Members who have a Membership card, excluding NRMA Free2Go Members.

Breakdown location is limited to Sydney, Canberra, Newcastle and Wollongong regions.

Not an NRMA Member?

You need to be a Member to take advantage of NRMA Roadside Assistance - you'll have access to NRMA Roadside Assistance in NSW and the ACT, along with affiliated motoring organisations in Australia and around the world. Take a look at our tailored Membership packages - help is just a phone call away.

Need to join the NRMA on the spot?

Become a Member on the spot if you run into trouble by paying our On-Road Join & Go fee - simply call 13 11 11 to apply.

Membership Guide 1 Nov 2013 (PDF 438KB/18 pages)
Membership Terms and Conditions effective 1 May 2013 (PDF 619KB/25 pages)
Broken down? Members can book roadside assistance in 3 easy ways
Call 131122
Book roadside assistance online
Download NRMA iPhone App
If youre not a Member and need roadside assistance call 131122

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