Business survey 2018 results

NRMA Business congestion survey
NRMA Business congestion survey

 

For the 11th year in a row, we sent out our 2018 Business survey and received 770 responses from business Members. By surveying our Members, we learn what's impacting their businesses and advocate on their behalf to improve delays and road congestion. Since last year's findings, we've lobbied for projects that we believe will help reduce congestion in Sydney, including WestConnex, NorthConnex and improvements to the Spit Bridge Tunnel and Western Harbour Tunnel.

Key insights from this year's survey

Congestion
83% think congestion has increased over the last 12 months
Travel time
47% allowed more travel time for deliveries and call outs
Fuel
66% are using more fuel because of congestion
Stuck in traffic
59% estimate they’re stuck in traffic for up to 3 hours a day
Avoid peak hours
38% reschedule appointments to avoid peak hours
Routes
45% changed regular travel routes to beat congestion

NRMA Chief Customer Officer Emma Harrington said tackling congestion was a strategic priority for the NRMA and would strengthen the economy, allow businesses to grow and get people home on time.

"Addressing mobility and congestion in a nation as urbanised as Australia is paramount and nowhere is that playing out more than in Sydney in 2018," Ms. Harrington said.

"There is more transport infrastructure being built in Sydney today than at any time in our city's history and it is clear from our annual Business survey that the community places equal weight in roads and public transport infrastructure when it comes to getting around.

"The city desperately needs it - our NRMA business Members are telling us that congestion is costing them money and restricting growth. In addition to the vital projects being built in Sydney today, the NRMA believes we need to be innovative and smart about how we keep this city moving. That's why we launched our own plan to get people from Sydney Olympic Park to the CBD in less than 30 minutes using fast ferries."

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