Here are the answers to some of the more common questions we are asked about NRMA vehicle inspections.
Mobile vehicle inspections FAQs
How long will the inspection take?
A standard inspection will take 60-90 minutes.
How much does an inspection cost?
That depends on the type of vehicle and inspection, for instance a specialist vehicle requires more components to be checked compared to a standard vehicle. Please see pricing below.
| Product type | Vehicle type | Members | Non-Members |
| Pre-purchase or end of warranty | Standard/ 4WD/ AWD/ Van | $270 | $300 |
| Specialist vehicles and over 10 years | $360 | $400 | |
| Re-inspection^ | $117 | $130 |
^Can only be offered on the same vehicle to the original purchaser of the NRMA vehicle inspection and within 90 days of the original inspection.
Where can I have my vehicle inspected?
We can come to you if you are located in Sydney, Canberra and Wollongong. Or, you can book into any of the 23 MotorServe car servicing centres across NSW and ACT.
If the vehicle is located in another state, we recommend booking an inspection with our partner motoring clubs where NRMA Members receive Member discounts.
Victoria - RACV Vehicle Inspections
Queensland - RACQ Vehicle Inspections
When will I receive my vehicle inspection report?
You will receive your detailed vehicle inspection report at the completion of the inspection via email.
Can I speak to the inspector about the report?
Yes, the inspector will call you to discuss the report after it has been sent through.
Can I book my inspection for a specific time?
Yes, our Mobile inspections are available Monday – Friday between 7:30am – 5:30pm and Saturday between 8:00am to 3:30pm. Your inspector will call to confirm an estimated time of arrival and will endeavour to work around you as best as they can. Please note that specific times will depend on traffic conditions and external delays on the day. You will be advised if there are any delays on the day of your inspection.
Can I have an inspection completed today?
We do offer same day bookings however it is first come first served. We can take bookings any time however booking before the day of inspection will get you the best available time.
Will I have to attend the inspection?
No, you are not required to attend the inspection, however if you wish to be present during the inspection please let us know and our friendly staff will arrange for the inspector to arrange a time with the seller that suits you.
Can I get a refund if I need to cancel?
A refund will be provided if you cancel outside of the 24-hour window of your inspection. Unfortunately, if you cancel within 24 hours of your inspection a refund will not be given.
Can inspectors check the underbody if it isn't on a hoist?
Yes, our inspectors are equipped with the tools required to view the underbody of vehicles without a hoist.
How can I pay?
Full payment must be made at the time of booking. This can be done by booking online or phoning 1300 770 116.
Can inspectors check the vehicle for odometer tampering?
Unfortunately our inspectors can't determine whether a vehicle has had its odometer tampered with. However, a CarHistory report will identify and report any inconsistencies that are found.
Do you inspect caravans or motorbikes?
Unfortunately, we are only able to inspect campervans depending on their make, model and if they’re fitted with an aftermarket ADR (Australian Design Rule) approved cabin.
What's the difference between an in-store vehicle inspection and a mobile vehicle inspection?
The in-store vehicle inspection is carried out at any NRMA car servicing centre, which is a convenient choice for car owners looking to identify any warranty issues for referral back to the manufacturer. Vehicles inspected at the car servicing centre have the advantage of an inspection on the hoist with the wheels removed to ensure 4WD engagement and a thorough brake pad examination.
Will the NRMA inspector be able to assist me with other services such as roadside assistance or mechanical repairs?
While all of our inspectors are qualified mechanics, we focus solely on visual inspection of the vehicle and do not carry out repairs. Car servicing and repairs is available at any of the 23 NRMA car servicing centres covering Sydney and NSW. Alternatively NRMA mobile mechanics are able to come to you in selected areas.
I can source an inspection at a reduced cost elsewhere, why should I choose NRMA to carry out my inspection?
Along with providing you with a comprehensive 76 point check on your vehicle, we conduct a test on your battery and charging system, complete a pressure test on the radiator, do a drive test, and every report is accompanied by photographs including interior, exterior, spare tyre, compliance plates, logs books, paint and panels. Our inspectors are qualified mechanics and after the inspection will discuss the report findings in detail and answer any questions you may have. This service comes with the added security of having your vehicle checked by one of the most trusted brands in Australia.
What is a specialist vehicle?
A specialist vehicle has higher quality equipment, better performance, more precise construction, comfort, higher design, or is technologically innovative.
What about imported vehicles, will you be able to carry out an inspection on it?
Yes, our inspectors are qualified mechanics and have NRMA's 98 years of industry knowledge behind them. Imported and specialist vehicles are inspected frequently by our inspectors.
Do you check brake pads and discs?
We do check the brake pads and discs in our in-store inspections at an NRMA car servicing centre, but not during our mobile inspection. The mobile inspectors provide a visual inspection only so do not remove any components of the vehicle during our inspection. We do conduct a visual and drive test and any brake issues picked up will be noted.
