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Electric vehicles
Charging an EV
EV Charger Help

Support for EV Charging

All you need to know to start your charging session in just a few steps.

man and woman at ev charging station

This page provides detailed instructions for charging your EV at NRMA Electric stations, including how to start a session using the My NRMA app, Tap & Pay and RFID cards.

For on-site assistance or technical support at any NRMA Electric charger, please contact 1300 233 544.

Charging via app

Charging via app instructions

 

Step 1

  • Plug in vehicle
  • Open app and go to EV charging
 
step 1 

 

 

Step 2

  • Go to Menu (three bars on top right), Account and then select payment methods
  • Please note: We are currently not able to use any existing payment methods in the my NRMA app for EV charging. Therefore, please enter your payment details for EV charging in the EV charging part of the app.
 
ev charging app step 2 

 

 

Step 3

  • Select location
 
ev charging app step 3 

 

 

Step 4

  • Select charger
  • Select Connector
 
ev charging app step 4 

 

 

Step 5

  • Double check details
  • Swipe to start charging
 
ev charging app step 5 

 

Note, the NRMA EV Network now has idle fees once charging stops. The fee is $1 per minute after a 10-minute grace period. Please move your vehicle after it has stopped charging.

NRMA chargers are also available on the Chargefox app. Please reach out to Chargefox for charging on their app.

Tap & Pay

Tap & Pay instructions

Step 1

  • Plug in your vehicle (Plug in)
  • Wait for 20s for communication

Step 2

  • Tap credit card or use phone pay on card reader to start charging (Tap on)
  • For receipt scan the QR code on the card reader and follow steps

Step 3

  • Stop Charging
  • Tap credit card or use phone pay on card reader (Tap off and unplug)

RFID cards

RFID card instructions

Please see instructions below for using RFID cards depending on charger type:

  • 1. Plug in vehicle
  • 2. Wait until connection to car is established (should only be couple of seconds max)
  • 3. Select plug on the screen
  • 4. Swipe RFID card on the RFID reader on the charger
  • 5. To stop charge: Select plug again and swipe RFID card again on the charger.
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