Feedback and complaints

We're here to help

It's great to know when you've had a positive experience and our team made something easier, quicker or special for you. We'll always aim to get things right the first time, but sometimes things go wrong.

If you have a complaint or feedback about any of our products or services, please let us know. You can reach us using the contact details below.

Ways to contact us

Use the online feedback form

Email [email protected]

Call 13 11 22

NRMA Insurance contacts

Visit nrma.com.au/complaints-resolutions

Call 13 21 32

What you can expect

When you provide us with feedback, you can always expect that we will:

Give you the name and telephone number of the person who is handling your feedback

Take the time to listen to you, and really understand the issue

Keep you informed of our progress

Contact you if any further information is needed

Attempt to provide a final response within 5 business days, and inform you if there is a delay

Provide a fair and reasonable resolution.

Manage your Membership

Don't forget that if you are looking to make changes to your NRMA Membership, including address and vehicle details, or you'd like to subscribe or change the way we send you information, you can do this online at any time.

Sign in to your account >