Complaints and Compliments

NRMA patrol helping a customer
nrma patrolman handshake

It's great to know when you've had a positive experience and our team made something easier, quicker or special for you. We'll always aim to get things right the first time, but sometimes things go wrong.

If you have a complaint or feedback about any of our products or services, let us know. Our team may be able to help over the phone on 13 11 22 or put you in touch with someone that can. You can also send an instant message to us on our Facebook page, anytime.

If we’re unable to resolve your issue over the phone or you'd like to share a compliment about one of our teams, please use the feedback form so that our Member Relations Dept can contact you directly.

When you provide us with feedback, you can always expect that we will:

  • Give you the name and telephone number of the person who is handling your feedback
  • Take the time to listen to you, and really understand the issue
  • Keep you informed of our progress
  • Contact you if any further information is needed
  • Attempt to provide a final response within 5 business days, and inform you if there is a delay
  • Provide a fair and reasonable resolution.

    Don't forget that if you are looking to make changes to your NRMA Membership, including address and vehicle details, or you'd like to subscribe or change the way we send you information, you can do this online at any time.