CarFacts Car History Report

If the car you requested a CarFacts History Report for has been reported as stolen, we suggest contacting the state or territory law enforcement as indicated on the PPSR certificate included in your report.

You can contact CarFacts at [email protected].

Compare similar cars in the market based on odometer reading and sales price.

Please contact CarFacts at [email protected] for further assistance.

CarFacts will usually email you a copy of your CarFacts History Report within 15 minutes. CarFacts rely on external data for some parts of your Report. These can sometimes be delayed but this is unfortunately out of their control. If you haven't received your report or are having trouble you can contact CarFacts at [email protected].

CarFacts can resend you a copy of a CarFacts History Report which has been generated within the last month. All you need to do is send an email to [email protected] with the email address used to order the report, as well as the date and time. Data may have been updated from the time of the original report, so for the most up to date information re-enter the VIN and lodge a request for a new CarFacts History Report.

The length of time it takes for an encumbrance to be removed from a car can vary. The person or entity holding the security (which is likely to be a finance company) is responsible for informing the PPSR when interest is no longer held. It may also take some time for the PPSR to process this request. If you believe that an encumbrance on a car should be removed, we suggest the person who allowed the security to be taken out over the vehicle (the granter) contact the finance company (the secured party) to ensure this information has been passed on to the PPSR. We recommend you make sure all the finance is cleared and encumbrance removed before buying the car. Ask for proof of repayment from the seller and contact the financer for verification.

Unfortunately, no. CarFacts History Reports rely on VIN's as the prime identifier of a car. All vehicles manufactured on or after 1 January 1989 will have a VIN. You can look up cars on the PPSR Government website by using a chassis or serial number to receive basic information.

Sometimes we won't have a list of possible matches or we do but your car won't be on the list. It's nothing to worry about, but we do need a bit of help from you. In these instances we ask that you select your vehicle from the drop down boxes. After confirming these details we can tell you all the vehicle information such as fuel type, engine size, fuel consumption, cylinders / rotor numbers, power and torque, C02 emissions, safety ratings and environmental ratings.

There are a couple of reasons why specific information might not appear on your CarFacts History Report. Data might not be available for a particular part of the vehicle or the car's history, or if the 'Vehicle ID and Registration' section is blank you may have entered an incorrect VIN.

The Vehicle Identification Number (VIN) can be found in a couple of places including on the car's registration label, on the build plaque in the engine bay or on the passenger side windshield and door jamb. It also appears on registration and insurance documents. Make sure you enter the VIN accurately, here are tips to make sure you have the right number:

• copy and paste the VIN if it comes from a web site
• type the characters in groups of four (no spaces)
• the letters "I", "O" and "Q" never appear in a VIN
• the VIN must be exactly 17 characters in length