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Electric vehicles
Charging an EV
EV Charger Help

Support for electric vehicle (EV) charging

All you need to know to start your charging session in just a few steps.
man and woman at ev charging station

Below you’ll find detailed instructions for charging your EV at NRMA Electric stations, including how to start a session using the My NRMA app, tap and go and RFID cards.

For on-site help or technical support at any NRMA Electric charger, please contact 1300 233 544.

Charging via app

Charging via app instructions

 

Step 1

  • Plug in vehicle
  • Open app and go to EV charging
 
step 1 

 

 

Step 2

  • Go to Menu (three bars on top right), Account and then select payment methods
  • At the moment, we’re not able to use any existing payment methods in the My NRMA app for EV charging. So you’ll need to enter your payment details in the EV charging part of the app.
 
ev charging app step 2 

 

 

Step 3

  • Select location
 
ev charging app step 3 

 

 

Step 4

  • Select charger
  • Select Connector
 
ev charging app step 4 

 

 

Step 5

  • Double check details
  • Swipe to start charging
 
ev charging app step 5 

 

The NRMA EV Network now has idle fees once charging stops of $1 per minute after a 10-minute grace period. Please move your vehicle after it has finished charging.

NRMA chargers are also available on the Chargefox app.

Tap and go

Tap and go instructions

Step 1

  • Plug in your vehicle (Plug in)
  • Wait for 20 seconds

Step 2

  • Tap your credit card or your phone on the card reader to start charging
  • For a receipt scan the QR code on the card reader and follow steps

Step 3

  • Stop charging
  • Tap your credit card or phone on card reader to complete the transaction

RFID cards

RFID card instructions
  • 1. Plug in vehicle
  • 2. Wait until connection to car is established (this should happen in a few seconds)
  • 3. Select plug on the screen
  • 4. Swipe your RFID card on the RFID reader of the charger
  • 5. To stop charging, select plug again and swipe your RFID card again on the charger
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