Business Roadside Terms & Conditions

Who can become an NRMA Business Member? The following entities may become an NRMA Business Member ("Business Member"):

• A corporation with an ABN (Australian Business Number), ACN (Australian Company Number) or ARBN (Australian Registered Body Number);
• An individual/sole trader, partnership or charity that conducts business using an ABN (Australian Business Number).
• A corporation or other organisation incorporated under a government statute but not having an ACN or ARBN (for example an incorporated association and certain statutory authorities and the trustees of certain religious organisations).
• The officeholder or trustee of an unincorporated association.

Obtaining a Business Membership

There is an annual membership fee (“Business Membership Fee”) for all organisations wishing to become a Business Member. Once the Business Membership Fee is received and processed by us, your organisation is recorded as a Business Member. On becoming a Business Member, you must appoint a person to be your Authorised Business Representative. The Authorised Business Representative will be taken to have full authority to deal with all matters relating to your Business Membership, including your Vehicles and Subscription Packages.

Subject to the NRMA’s discretion, your ABN (Australian Business Number) will need to be provided in order for us to process your Business Membership.

Business Membership Fee

The Business Membership Fee is payable at the time your organisation becomes a Business Member, and annually thereafter. Only one Business Membership Fee is payable per Business Member. Once the Business Membership Fee has been paid, the Business Member may then purchase Subscription Packages.

Nominating Vehicles

On becoming a Business Member, you must nominate all Vehicles requiring Motoring Assistance benefits. You may nominate as many Vehicles as you wish on your Business Membership, provided the Vehicle is owned, leased or managed by you and is driven by your employees or agents. Each Vehicle must be nominated under a Subscription Package. Unregistered Vehicles or Unroadworthy Vehicles will not be covered under a Subscription Package. In New South Wales and the ACT, we may provide services for an Unregistered Vehicle holding an Unregistered Vehicle Permit (UVP) or a Conditional Vehicle Registration or if You are driving the Vehicle to get or renew your Vehicle’s registration.

Subscription Package Fee

A Subscription Package Fee is payable when you nominate a Vehicle on a particular Subscription Package to receive Motoring Assistance. The Subscription Package Fee is payable annually by the expiry date (also referred to as the “valid to date”) for each Vehicle nominated for Motoring Assistance. The annual Subscription Package Fee varies depending on the type of Subscription Package purchased by you. Your Business Membership must remain current at all times during the Subscription Package Year to receive Motoring Assistance. If your Business Membership expires or is Cancelled at any time, your Subscription Packages will also automatically expire – refer to section 1.7 for more information.

Nominated Vehicle replacement

When a Nominated Vehicle on a Subscription Package is sold and/or replaced with another like for like Vehicle and/or if the registration number has been changed the Authorised Business Representative must contact us and notify us of the change as soon as possible after the change has occurred. Business Members may replace a Nominated Vehicle on a Subscription Package on no more than two occasions per Subscription Package Year. Until the change has been notified to us, the replacement Vehicle will not be entitled to any Motoring Assistance benefits.

You may change the Subscription Package for your Vehicle simply by purchasing a new Subscription Package when your current Subscription Package is due for renewal. If you wish to change your Subscription Package before the renewal date the following applies:

Assist to Absolute

You will be required to pay the difference between the fees for the Assist and the Absolute Subscription Package for each Vehicle you wish to upgrade.

Assist to Advance

You will be required to pay the difference between the fees for Assist and the Advance Subscription Package for each Vehicle you wish to upgrade.

Assist or Advance or Absolute to Light Commercial Assist

If you change your Subscription Package from Assist, Advance or Absolute to Light Commercial Assist you will be required to pay the difference between the fees for the Assist, Advance or Absolute Subscription Package and the Light Commercial Assist Subscription Package for each Vehicle you wish to upgrade calculated on a pro rata basis for the time remaining on your Assist, Advance or Absolute Subscription Packages (whichever is the case). This will entitle you to Light Commercial Assist benefits for the remaining time on your Assist, Advance or Absolute Subscription Package.

Assist or Advance or Absolute to Light Commercial Absolute

You will be required to pay the difference between the fees for the Assist, Advance or Absolute Subscription Package and the fees for the Light Commercial Absolute Subscription Package for each Vehicle you wish to upgrade.

Light Commercial Assist to Light Commercial Absolute

You will be required to pay the difference between the fees for the Light Commercial Assist and the Light Commercial Absolute Subscription Package for each Vehicle you wish to upgrade. You may downgrade your Subscription Package at any time, but no refund will be provided by us. Changing level of cover does not apply for Heavy Vehicle Assist Subscriptions. Refer to section 2 for information on when your benefits become available.

Business Membership identification

On becoming a Business Member and on purchasing a Subscription Package, you will receive a Certificate of Coverage. You will also receive a membership card. When requesting Motoring Assistance, you will need to provide details to us of your current Membership and Nominated Vehicle. If we cannot confirm the existence of a current paid Subscription Package, you will be charged an On Road Join and Go Fee before Motoring Assistance can be provided to you. See section 2.2 for information on joining after you breakdown.

Authority to make changes to a Business Membership

Only the Authorised Business Representative may request a change to Business Membership details. A Business Membership company name can only be changed if it has been recorded by the Australian Securities and Investment Commission (ASIC) and if the ABN, ACN or ARBN remains the same. Details will only be changed in all cases if proof is provided in writing. A representative other than the Authorised Business Representative may make payment of Business Membership Fees and Subscription Package Fees, provided that no changes to the Business Membership or Subscription Packages are made.

When does a Business Membership expire?

The Business Membership Fee must be paid for by the expiry date. If your Business Membership Fee is not paid by the expiry date, all benefits under any Subscription Packages associated with your Business Membership and any rights attached to your Business Membership will be suspended until your Business Membership and Subscription Package Fees are paid. If you wish to re-join after your Business Membership has lapsed, you will be issued with a new Business Membership once you have paid your Business Membership Fee and a Subscription Package Fee for each Vehicle you wish to cover.

Business Membership benefits accrued from your lapsed Business Membership cannot be transferred to your current Business Membership.

Cancelling your Business Membership and/or Subscription Packages

Your Authorised Business Representative must notify us in writing when cancelling your Business Membership. If your Business Membership is cancelled, all Subscription Packages purchased under that Business Membership are automatically cancelled. Written notification is not required when cancelling a Subscription Package. Cancellation of your Business Membership and/or a Subscription Package can be done at any time. Once a Subscription Package is cancelled, a Vehicle nominated under that Subscription Package will no longer receive Motoring Assistance.

Payment for additional services will be required upfront or at roadside by the NRMA. Examples of these products and services include but not limited to the following:

a) Batteries, Car electrics, Wheels/Tyres and

b) Excess towing as per terms and conditions outlined in your given contract.

Motoring Assistance benefits and Towing become available the day after a Subscription Package or an upgrade to a Subscription Package has been paid for by you. The same applies when we have been notified that a Nominated Vehicle has been transferred. Major Mechanical Breakdown benefits are available 24 hours after payment has been received and processed by us. These extra benefits (i.e. other than Motoring Assistance benefits) apply to Business Absolute, Advance and Light Commercial Absolute Subscription Packages. Your entitlements do not cover incidents or preexisting problems resulting in a Breakdown prior to the nomination (or changed nomination, including an upgrade) of a Vehicle on a Subscription Package. Before your entitlements can be used, a Patrol Officer or a mechanic engaged by the NRMA must inspect your Nominated Vehicle to confirm that a Major Mechanical Breakdown has taken place. Note: all Motoring Assistance benefits and services are subject to availability. Some benefits and services may not be available in some Metropolitan Areas, Country Areas or Remote Areas.

• The method of delivery of Major Mechanical Breakdown Entitlements will be at the sole discretion of the NRMA, including without limitation regarding the type, method or provider of transportation, accommodation, rental vehicle, taxi, air transport, alternative transport or vehicle transportation provided or paid for.
• Where there is any ambiguity regarding services and benefits available to Members, the NRMA will only provide or pay for services to the extent clearly and expressly provided for in these Terms and Conditions.

On Road Join and Go Fee

New Member

If immediate Motoring Assistance is required for your Vehicle and you are not a current Business Member an On Road Join and Go Fee must be paid in addition to the Business Membership Fee and Subscription Package Fees. The Business Membership Fee, Subscription Package Fees and On Road Join and Go Fee must be paid in full by credit card at the time of the Breakdown before Motoring Assistance can be provided.

Existing Member

If immediate Motoring Assistance is required for your Vehicle and you are a current Business Member but do not have a current Subscription Package to cover your Vehicle an On Road Join and Go Fee must be paid in addition to the Subscription Package Fee. The Subscription Package Fee and the On Road Join and Go Fee must be paid in full by credit card at the time of the Breakdown before Motoring Assistance can be provided.

Your voting rights are governed by our Constitution. The Constitution sets out the rights of Members in relation to elections and meeting of Members, and deals with certain other aspects of Membership. On becoming a Member, all Members agree to be bound by our Constitution. Copies of the Constitution are available online at mynrma.com.au.

The NRMA is a member of the Alliance Internationale de Tourisme (AIT) and Fédération Internationale de I’Automobile (FIA). In Australia, it is affiliated with members of the Australian Automobile Association (AAA). Overseas, it maintains reciprocal arrangements with most motoring organisations in the world. Affiliated international organisations are listed in the AAA’s publication, “International Handbook for Motorists” which is available as a PDF under the heading “International Driver Permit” in the Touring Information section on AAA’s website located at aaa.asn.au. As a Business Member you may receive certain services and benefits in other Australian States other than New South Wales and the ACT and internationally from affiliated motoring organisations. These services and benefits may vary from club to club and from the services and benefits provided by us. You should check with the relevant club to ascertain the precise nature of the services and benefits you are entitled to. Any costs for Motoring Assistance received interstate will not be reimbursed by us. If your Vehicle is covered under a Business Advance, Absolute or a Light Commercial Absolute Subscription Package at the time of the Breakdown and the arrangements for Motoring Assistance are made by us, the cost of the Motoring Assistance will be deducted from your Major Mechanical Breakdown benefits.

This Subscription Package may be purchased for Vehicles which do not exceed 5.5 metres in length, 2.6 metres in height, 2.5 metres in width and whose weight does not exceed 3.5 tonnes GVM. This Subscription Package will also cover any towing for the Trailer towed by a Vehicle on this Subscription Package which is registered, roadworthy, does not exceed the towing limit of 3.5 tonnes GVM, 12.5 metres in length; 2.5 metres in width and 2.6 metres in height.

In Metropolitan Areas

The first 50 kilometres in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

You can choose to be Towed free-of-charge to the town of the attending Country Service Centre or for the first 50 kilometres in any direction from the point of breakdown. The costs of any Excess Kilometres are charged at current commercial rates and we will either require payment from you at the time of Towing or alternatively we will charge the amount to your Account.

In Remote Areas

Outside the attending Country Service Centre Boundary, you will be eligible for up to 100 kilometres free Towing for your Vehicle and/or Trailer back to the Boundary. The costs of any Excess Kilometres travelled from the Boundary for towing your Vehicle and/or Trailer are charged at current commercial rates and we will require payment at the time of towing or alternatively at the NRMA's discretion, we may invoice your Business directly. Once your Vehicle and/or Trailer is within the Country Service Centre Boundary your Tow is covered by your Subscription Package entitlements. These Towing entitlements also apply to a Trailer attached to a Vehicle on a Business Absolute Subscription Package, even if the Vehicle does not need to be towed. Refer to section 13 for further details on Towing for your Nominated Vehicle and Trailer.

Business Absolute offers the following benefits up to a total value of $3,000 (inc. GST) for each Nominated Vehicle in a Subscription Package Year if your Vehicle has a Major Mechanical Breakdown. Before your entitlements can used, a Patrol Officer must inspect your Nominated Vehicle to confirm that a Major Mechanical Breakdown has taken place. The following benefits cannot be accessed unless a mechanic engaged by NRMA or Patrol Officer attends and assesses that the Vehicle has been disabled due to a mechanical failure.

Vehicle transport

We will pay for road or rail transport for your Vehicle and/or Trailer to your Business Address, intended destination within Australia or to a mechanic of your choice. This is not available if your Vehicle (or Trailer) has been involved in an Accident or is damaged due to Fire, theft, Flood, or malicious damage.

Passenger transport

We will pay for economy class transport or taxi transport to your Business Address or intended destination within Australia for the driver and up to four passengers. We will also pay the cost of travel for one person to collect the Vehicle if it has been left in the town of the Breakdown.

Goods transport

We will pay for economy class transport to move your Goods from the Breakdown site to your intended destination. In some instances the appropriate equipment or service provider may not be available to assist you. In these cases you will be required to make your own arrangements.

Vehicle rental

We will organise and pay for a rental vehicle to keep your business going. The most suitable available rental vehicle will be provided for your use while your Vehicle is being repaired or while you continue with your journey. You are responsible for abiding by the terms and conditions of rental vehicle providers if we organise a rental vehicle on your behalf. Your benefits cover only the basic daily rental and relocation fees of the rental vehicle but do not include security deposits, delivery costs, insurance fees, stamp duty, airport taxes, excess kilometres or fuel, all of which must be paid for by you.

Accommodation

We will provide basic accommodation for the driver and up to four passengers in the area of the Breakdown (or, if your Vehicle or Trailer has been towed to another location, at that location) while the Vehicle is being repaired. This benefit covers room rate only and does not include prebooked accommodation (whether or not you have already paid for it). All entitlements and benefits must be authorised and arranged by us, (at our discretion) including any Towing of Vehicles or Trailers, vehicle rental and accommodation. Any costs incurred for an entitlement or benefit not authorised or arranged by us will not be refunded. Assistance can be obtained by calling NRMA representatives on 1300 369 349.

Windscreen Plus Add-on

The Nominated Vehicle includes Windscreen Plus cover. Please refer to section 15 for Windscreen Plus terms and conditions.

This Subscription Package may be purchased for Vehicles which do not exceed 5.5 metres in length, 2.6 metres in height, 2.5 metres in width and whose weight does not exceed 3.5 tonnes GVM. This Subscription Package also provides Roadside Assistance (but not Towing) for any Trailer that is being towed by a Nominated Vehicle and is registered, roadworthy and does not exceed 2 tonnes GVM, 12.5 metres in length; 2.5 metres in width and 2.6 metres in height.

In Metropolitan Areas

The first 25 kilometres in any direction from the point of Breakdown is free-of-charge. The costs for Excess Kilometres are charged at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account.

In serviced Country Areas

You will be towed free-of-charge to the town of the attending Country Service Centre. If you want to have your Vehicle towed in any direction other than back to the town of the attending Country Service Centre, you must pay the full costs of Towing at current commercial rates which may be required at the time of towing or alternatively will be charged to your Account.

In Remote Areas

Outside the Country Service Centre Boundary, Towing will be provided where possible, but you must pay for the travel costs incurred by the Country Service Centre to retrieve your Vehicle and take it from the point of the Breakdown back to the Boundary. These costs are charged at current commercial rates and payment will be required at the time of towing or alternatively at the NRMA's discretion, we may invoice your Business directly. Once your Vehicle is within the Country Service Centre Boundary your Tow is covered by your Subscription Package entitlements. Towing for Trailers will be provided at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account. Refer to section 13 for further details on Towing for your Nominated Vehicle. All entitlements and benefits must be authorised and arranged by us (at our discretion). Any costs incurred for an entitlement or benefit not authorised or arranged by us will not be refunded. Assistance can be obtained by calling NRMA Business representatives on 1300 369 349.

This Subscription Package may be purchased for Vehicles which do not exceed 5.5 metres in length and whose weight does not exceed 3.5 tonnes GVM. The Subscription Package will also cover any towing for the Trailer that is being towed by a Nominated Vehicle and is registered, roadworthy, does not exceed the towing limit of 3.5 tonnes GVM. The Subscription Package will also cover any towing for the Trailer towed by a Vehicle on this Subscription Package which is registered, roadworthy, does not exceed the towing limit of 3.5 tonnes GVM, 12.5 metres in length; 2.5 metres in width and 2.6 metres in height.

In Metropolitan Areas

The first 50 kilometres in any direction from the point of Breakdown is free-of-charge. The costs of Excess Kilometres are charged at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account

In serviced Country Areas

You can choose to be Towed free-of-charge to the town of the attending Country Service Centre or for the first 50 kilometres in any direction from the point of breakdown. The costs of any Excess Kilometres are charged at current commercial rates and we will either require payment from you at the time of Towing or alternatively we will charge the amount to your Account.

In Remote Areas

Outside the attending Country Service Centre Boundary, you will be eligible for up to 100 kilometres free Towing for your Vehicle and/or Trailer back to the Boundary. The costs of any Excess Kilometres travelled from the Boundary for towing your Vehicle and/or Trailer, are charged at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account. Once your Vehicle and/or Trailer is within the Country Service Centre Boundary your Tow is covered by your Subscription Package entitlements. These Towing entitlements also apply to a Trailer attached to a Vehicle on a Business Advance Package, even if the Vehicle does not need to be towed. Refer to section 13 for further details on Towing for your Nominated Vehicle and Trailer.

Business Advance offers the following benefits up to a total value of $3,000 (inc. GST) in a Subscription Package Year if your Vehicle and/or Trailer has a Major Mechanical Breakdown. Before your entitlements can be used, a Patrol Officer must inspect your Nominated Vehicle to confirm that a Major Mechanical Breakdown has taken place. The following benefits cannot be accessed unless a mechanic engaged by the NRMA or Patrol Officer attends and assesses that the Vehicle has been disabled due to a mechanical failure and cannot be fixed in less than 24 hours from the time of the Breakdown.

Vehicle transport

We will pay for road or rail transport for your Vehicle and/or Trailer to your Business Address, intended destination within Australia or to a mechanic of your choice.

Passenger transport

We will pay for economy class transport or taxi transport to your Business Address or intended destination within Australia for the driver and up to four passengers. We will also pay the cost of travel for one person to collect the Vehicle if it has been left in the town of the Breakdown.

Goods transport

We will pay for economy class transport to move any Goods you have from the Breakdown site to your intended destination. In some instances the appropriate equipment or service provider may not be available to assist you. In these cases you will be required to make your own arrangements.

Vehicle rental

We will organise and pay for a rental vehicle to keep your business going. The most suitable available rental vehicle will be provided for your use whilst your Vehicle is being repaired or while you continue with your journey. You are responsible for abiding by the terms and conditions of rental vehicle providers if we organise a rental vehicle on your behalf. Your benefits cover only the basic daily rental and relocation fees of the rental vehicle but do not cover security deposits, delivery costs, insurance fees, stamp duty, airport taxes, excess kilometres or fuel, all of which must be paid for by you.

Accommodation

We will provide basic accommodation for the driver and up to four passengers in the area of the Breakdown (or, if your Vehicle or Trailer has been towed to another location, at that location) while the Vehicle is being repaired. This benefit covers room rate only and does not include prebooked accommodation (whether or not you have already paid for it). All entitlements and benefits must be authorised and arranged by us (at our discretion), including any Towing of Vehicles. Any costs incurred for an entitlement or benefit not authorised or arranged by us will not be refunded. Assistance and authorisation can be obtained by calling the NRMA's representatives on 1300 369 349.

This Subscription Package may be purchased for Vehicles whose weight exceeds 3.5 tonnes GVM but does not exceed 12 tonnes GVM. This Subscription Package will also cover any towing for the Trailer towed by a Vehicle on the Subscription Package which is registered, roadworthy and does not exceed the towing limit of 12 tonnes GVM.

In Metropolitan Areas

The first 50 kilometres in any direction from the point of Breakdown is free-of-charge. The costs of any Excess Kilometres are charged at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account.

In serviced Country Areas

You can choose to be Towed free-of-charge to the town of the attending Country Service Centre or for the first 50 kilometres in any direction from the point of breakdown. The costs of any Excess Kilometres are charged at current commercial rates and we will either require payment from you at the time of Towing or alternatively we will charge the amount to your Account.

In Remote Areas

Outside the Country Service Centre Boundary, you will be eligible for up to 100 kilometres free Towing for your Vehicle and/or Trailer back to the Boundary. The costs of Excess Kilometres travelled from the Country Service Centre Boundary, are charged at current commercial rates and payment will be required at the time of towing or alternatively, at the NRMA's discretion, we may invoice your Business directly. Once your Vehicle and/or Trailer is within the Country Service Centre Boundary your Tow is covered by your Subscription Package entitlements. These Towing entitlements also apply to a Trailer attached to a Vehicle on a Business Light Commercial Absolute Subscription Package, even if the Vehicle does not need to be towed. Refer to section 13 for further details on Towing for your Nominated Vehicle and Trailer.

Business Light Commercial Absolute offers the following benefits up to a total value of $3,000 (inc. GST) in a Subscription Package Year if your Vehicle and/or Trailer has a Major Mechanical Breakdown. Before your entitlements can be used, a Patrol Officer must inspect your Nominated Vehicle to confirm that a Major Mechanical Breakdown has taken place. The following benefits cannot be accessed unless a mechanic engaged by the NRMA or Patrol Officer attends and assesses that the Vehicle has been disabled due to a mechanical failure.

Vehicle transport

We will pay for road or rail transport for your Vehicle and/or Trailer to your Business Address, intended destination within Australia or to a mechanic of your choice.

Passenger transport

We will pay for economy class transport or taxi transport to your Business Address or intended destination within Australia for the driver and up to four passengers. We will also pay the cost of travel for one person to collect the Vehicle if it has been left in the town of the Breakdown.

Goods transport

We will pay for economy class transport to move your Goods from the Breakdown site to your intended destination. In some instances the appropriate equipment or service provider may not be available to assist you. In these cases you will be required to make your own arrangements.

Vehicle rental

We will organise and pay for a rental vehicle to keep your business going. The most suitable available rental vehicle will be provided for your use whilst your Vehicle is being repaired or while you continue with your journey. You are responsible for abiding by the terms and conditions of rental vehicle providers if we organise a rental vehicle on your behalf. Your benefits cover only the basic daily rental and relocation fees of the rental vehicle but do not cover security deposits, delivery costs, insurance fees, stamp duty, airport taxes, excess kilometres or fuel, all of which must be paid for by you.

Accommodation

We will provide basic accommodation for the driver and up to four passengers in the area of the Breakdown (or, if your Vehicle or Trailer has been towed to another location, at that location) while the Vehicle is being repaired. This benefit covers room rate only and does not include prebooked accommodation (whether or not you have already paid for it). All entitlements and benefits must be authorised and arranged by us (at our discretion), including any Towing of Vehicles. Any costs incurred for an entitlement or benefit not authorised or arranged by us will not be refunded. Assistance and authorisation can be obtained by calling the NRMA's representatives on 1300 369 349.

This Subscription Package may be purchased for Vehicles whose weight exceeds 3.5 tonnes GVM but does not exceed 12 tonnes GVM. This Subscription Package also provides Roadside Assistance (but not Towing) for any Trailer towed by a Vehicle on this Subscription Package which is registered, roadworthy and does not exceed 12 tonnes GVM. Towing is not available for any Trailer that is attached to a Nominated Vehicle under this Subscription Package.

Your Nominated Vehicle and any Trailer attached to it are entitled to Roadside Assistance. Refer to section 12 for further details on Roadside Assistance for your Nominated Vehicle and Trailer.

In Metropolitan Areas

The first 25 kilometres in any direction from the point of Breakdown are free-of-charge. The costs of any Excess Kilometres travelled are charged at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account.

In serviced Country Areas

You will be towed free-of-charge to the town of the attending Country Service Centre. If you want to have your Vehicle towed in any direction other than back to the town of the attending Country Service Centre, you must pay the full costs of Towing at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account.

In Remote Areas

Outside the Country Service Centre Boundary, Towing will be provided where possible, but you must pay for the travel costs incurred by the Country Service Centre to retrieve your Vehicle and take it from the point of the Breakdown back to the Boundary. These costs are charged at current commercial rates and payment will be required at the time of towing or alternatively, at the NRMA's discretion, we may invoice your Business directly. Once your Vehicle is within the Country Service Centre Boundary your Tow is covered by your Subscription Package entitlements.

This Subscription Package may be purchased for an individual taxi which does not exceed 5.5 metres in length and whose weight does not exceed 3.5 tonnes GVM. Trailers are not covered under this Subscription Package.

A taxi nominated under a Business Taxi Assist Subscription Package is entitled to four Roadside Assistance callouts during a Subscription Package Year. A vehicle operator can pool callouts across the fleet. So therefore if an operator has five vehicles, that is 20 callouts during a Subscription Package Year. A battery or auto electric service is not considered to be a callout. Refer to section 13 for further details on Roadside Assistance for your Nominated Vehicles and Trailers.

In Metropolitan Areas

The first 20 kilometres in any direction from the point of the Breakdown is free-of-charge. The costs of any Excess Kilometres are charged at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account.

In serviced Country Areas

You will be towed free-of-charge to the town of the attending Country Service Centre. If you want to have your taxi towed in any direction other than back to the town of the attending Country Service Centre, you must pay the full costs of Towing at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account.

In Remote Areas

Outside the attending Country Service Centre Boundary, Towing will be provided where possible, but you must pay for the travel costs incurred by the Country Service Centre to retrieve your taxi and to take it from the point of the Breakdown back to the Boundary. These costs are charged at current commercial rates and payment may be required at the time of towing or alternatively the amount will be charged to your Account. Once your taxi is within the Country Service Centre Boundary your Tow is covered by your Subscription Package entitlements. Refer to section 13 for further details on Towing for your Nominated Vehicle.

An additional service fee will be charged for each additional callout (Roadside Assistance or Tow) received during a Subscription Package Year which must be paid for by credit card at the time service is requested. An On Road Join and Go Fee is payable when you request immediate Roadside Assistance or a Tow and you are not a current Business Member or you do not have a current Business Taxi Subscription Package. Refer to section 2.2 for further details on the On Road Join and Go Fee.

This Subscription Package may be purchased for Vehicles whose weight exceeds 12 tonnes GVM. This Subscription Package also provides Roadside Assistance (but not Towing) for any Trailers towed by a Vehicle on this Subscription Package which are registered and roadworthy.

If your Vehicle or Heavy Vehicle runs out of fuel, where possible we will supply enough fuel for you to drive your Vehicle or Heavy Vehicle to the nearest refuelling station where you can purchase fuel during normal business hours. You must pay for the emergency fuel supplied to you at the time of service.

In Metropolitan Areas

If we are unable to provide you with emergency fuel or if your Vehicle uses LP Gas or CNG Gas, we will provide Towing to the nearest refuelling station (subject to your Towing entitlements) where you can purchase fuel during normal business hours. You will be required to make payment at the event or alternatively the amount will be charged to your Account.

In Country Areas

If we are unable to provide you with emergency fuel or if your Vehicle or Heavy Vehicle uses LP Gas or CNG Gas, we will provide Towing (subject to your Towing entitlements) back to the town of the attending Country Service Centre where you can purchase fuel during normal business hours. You may be required to make payment at the event or alternatively the amount will be charged to your Account.

Battery depleted on Electric Vehicle

If Your Nominated Vehicle’s Electric Vehicle battery is depleted, we may provide You with a top up charge to enable the Vehicle to be driven to the nearest Electric Vehicle charging station if in range.

If we are unable to provide You with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a Tow to the nearest Accessible Charging Station, or destination of your choice, whichever is closest, subject to your Towing entitlements.

If You are Towed to an Accessible Charging Station, You will need to provide your own charging cable and/or adaptor to charge your Electric Vehicle.

Any costs associated with charging the Electric Vehicle will be at Your own expense.

Towing will be provided for all types of Vehicles which do not exceed 12 tonnes GVM and a height of 3.3 metres provided that the Tow can be made with Standard Towing Equipment. If Special Towing Equipment is required the cost of the Tow is payable by you and will be charged to your Account. Towing for all types of Vehicles which exceed 12 tonnes GVM is payable by you at current commercial rates and payment may be required at the time of service or the amount will be charged to your Account. Towing will be provided using the most appropriate equipment available (such as lift tow, flat-top truck or trailer) as determined by us. In Country Areas and Remote Areas in particular, limited types of tow trucks may be available. Should Special Towing Equipment be required (such as low loader, extended cables, or a four-wheel-drive towing vehicle) you must pay the Towing provider current commercial rates which may be required at the time of the event or alternatively the amount will be charged to your Account.

Toll costs

Any toll costs incurred during the Tow must be paid by you at the time of the Tow. If you have to pay for a toll and our Towing provider accepts a credit card payment, you may be required to pay a credit card surcharge.

Clean-up fee

You must pay a clean-up fee to the tow truck if contamination from your Vehicle makes it necessary for the tow truck to be taken off the road and cleaned. If an additional service is required to clean up the roadway, you will also be required to pay for this service.

Vehicle weight and length for Towing

Towing will be refused if the Nominated Vehicle exceeds the weight and length limits related to the Subscription Package the Nominated Vehicle is covered by.

Once a free Tow has been provided for a Breakdown, any subsequent Tows required as a result of that same Breakdown will be paid for by you at prevailing commercial rates and payment may be required at the time of service or alternatively the amount will be charged to your Account. This includes Towing for a Vehicle that has been towed after hours to the Business Address, a holding yard or other place of safety. This also applies to Trailers that are entitled to Towing benefits.

If a Tow for your Vehicle (or Trailer that is entitled to Towing benefits) is in excess of the distance for which you are eligible under your Subscription Package, you must pay the Excess Kilometres travelled while towing the Vehicle and/or Trailer which will be charged at current commercial rates and payment may be required at the time of service or alternatively the amount will be charged to your Account.

If your Vehicle is less than 3.5 tonnes GVM, has not been involved in an Accident but has become bogged, we will attempt to salvage your Vehicle without calling for a tow truck. If Towing Equipment is required, you will be required to pay the full cost at current commercial rates which may be required at the time of service or alternatively the amount will be charged to your Account.

Trailer Towing is not available to Vehicles on Business Assist, Taxi Assist and Light Commercial Assist Subscription Packages. Trailers attached to Vehicles under Business Absolute, Advance and Light Commercial Absolute Subscription Packages are eligible for the same Towing benefits as the Vehicle which is Towing the Trailer at the time of the Breakdown provided that the Trailer does not exceed the size, width or height of the Vehicle. Towing benefits are not available for a Trailer which in our opinion, is overloaded or not safely loaded or secure; is being towed by a Vehicle to which clause 12.11 applies.

We provide services in New South Wales and the ACT. Outside the Metropolitan Areas, Motoring Assistance is provided by our Country Service Centres, which cover most Country Areas throughout New South Wales. We only provide services on private property or any Trafficable Road which is accessible to normal, two-wheel-drive vehicles. Our services may not be available on open fields, beaches, creek beds, parks and ovals, tracks, trails or service roads used for logging or forestry or by electrical authorities, in national parks or wilderness areas, on any public or private property where entry of vehicles may cause damage or is restricted, or at any other locations where the prevailing conditions cause an area to become unserviceable.

Interstate and Outside Australia If Motoring Assistance is requested in a State or Territory other than New South Wales and the ACT, the broken down vehicle will receive the standard services (where available) in the State or Territory that it is broken down in. For more information regarding services available in other states and territories please refer to the Touring Information section of AAA’s website located at aaa.asn.au under the heading “International Driving Permit”.

These Terms and Conditions define the term Tow Plus as an additional 10km towing in Metro and Country Areas in conjunction with your Assist or Absolute Towing entitlements for Your Vehicle (or Trailer for Vehicles nominated on an Absolute Subscription).

Tow Plus conditions:

• Tow Plus can only be purchased with an Assist or Absolute Roadside Assistance Memberships.
• In Metropolitan Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge.
• In serviced Country Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge.
• You will not be entitled to use the additional 10km towing if your Vehicle or Trailer needs Towing in a Remote Area.
• If you require towing in excess of the additional 10km, you must pay the tow provider for the excess distance at commercial rates at the time of the tow.
• Tow Plus can only be used in conjunction with your Assist or Absolute Towing entitlements and cannot be used as a subsequent tow for the same Breakdown.
• The additional 10km towing is only available in the New South Wales and the ACT.
• The NRMA holds the right to withdraw Tow Plus without notice and so it may not be available for renewal for subsequent Subscription Years.
• Tow Plus becomes available 24 hours after purchased and cannot be purchased at the time of Breakdown.
• Tow Plus fees paid to NRMA are non-refundable.

Windscreen Plus provides front windscreen chip repair and discounts on windscreen replacements. If Your Nominated Vehicle suffers a windscreen chip, You will be entitled to one complimentary windscreen chip repair per Subscription Year.

Windscreen Plus benefits are included in Passenger Absolute Subscription Package entitlements.

Windscreen Plus Conditions:

• Windscreen Plus can be added to Passenger Assist Subscription Package and is only valid for the Nominated Vehicle.
• In the event the Nominated Vehicle suffers a windscreen chip, it is entitled to one complimentary windscreen chip repair per Subscription Year.
• An unused Windscreen Plus chip repair at the end of a Subscription Year may not be carried forward into the next Subscription Year.
• Any additional repairable chips to the Nominated Vehicle’s front windscreen repaired at the same time may be discounted by 50 percent off the current recommended retail price of a chip repair. Any subsequent chips to the Nominated Vehicle’s front windscreen, if repairable, may be repaired at a 30 percent discount off the current recommended retail price of a chip repair. Windscreen Plus benefits will not be eligible if the Nominated Vehicle has been involved in an Accident.
• Windscreen Plus is provided on behalf of the NRMA by O’Brien® Autoglass, please refer to their website for Terms and Conditions for Windscreen chips and windscreen replacement, which is available at obrien.com.au/autoglass/windscreen-chip-repairs.
• A Windscreen repair can be booked 24hrs a day, 7 days a week, 365 days of the year.
• The Windscreen repair service is available between 8:00am and 5:00pm, in most locations, subject to change. Out of hours repairs can be arranged at an additional fee paid by you. No discounts can be applied to any out of hours repairs.
• Discounts do not apply to original equipment manufacturer (OEM) glass.
• For all current fees and charges, please contact O’Brien® Autoglass on 1800 815 414.
• Some remote areas do not have access to a mobile repairer, and may require You to bring Your Vehicle to the nearest O’Brien® Autoglass service centre or authorised dealer for assistance. O’Brien® Autoglass locations can be found on obrien.com.au/locations.
• Windscreen Plus complimentary chip repairs can be fulfilled by an O’Brien® Autoglass service centre or authorised dealer. Discounts for other or subsequent repairs or replacements can only be redeemed through an O’Brien® Autoglass service centre.
• Remote and Country areas may experience longer delays. Some remote areas are excluded from service. The mobile repair service may not be available in some locations.
• The NRMA Windscreen Plus discounts are unable to be used in conjunction with any other offer or discounts.
• Any payments required for additional chip repairs, windscreen or auto glass replacements will be payable at the time of booking by You.
• O’Brien® Autoglass windscreen repairs and replacements come with a Lifetime Workmanship Guarantee. More details can be found at obrien.com.au/auto-workmanship-guarantee.

These Terms and Conditions define the term Key Plus as replacement key/s provided to a Nominated Vehicle as a result of an event which your Nominated Vehicle keys being lost, stolen or broken allowing you to access or use your Nominated Vehicle.

Keys Plus conditions:

• Key Plus can only be purchased with Assist or Absolute Roadside Assistance Memberships and is valid for a Subscription Year.
• In the event in which your Nominated Vehicle keys are lost, stolen or broken, on your request the NRMA will arrange for a professional locksmith on your behalf to replace your Nominated Vehicle keys allowing You to access and use your Nominated Vehicle.
• The NRMA will contribute a maximum of $500 (inc. GST) in a Subscription Year for the cost of that locksmith.
• Key Plus is available for use between 8am - 11pm (Monday to Friday) and 8am - 10pm (Saturdays, Sundays and public holidays).
• Up to two replacement Vehicle keys (including transponder keys) will be provided per locksmith call out, not exceeding $500 (inc. GST) in a Subscription Year.
• A surcharge of $110 (inc. GST) will apply to call outs after 6pm from Monday to Friday, after 12 midday on Saturdays and will apply to all call outs on Sundays and public holidays (in NSW). This surcharge is included in the calculation of the cap of $500. Any costs exceeding $500 (inc. GST) in a Subscription Year are payable by you at the time of service.
• Your Nominated Vehicle does not have to have suffered a Breakdown to be eligible for Key Plus.
• The NRMA will not contribute towards locksmith costs if:

a) You make your own arrangements for a locksmith to attend your Vehicle;

b) a locksmith was dispatched to You in error or under false or misleading circumstances;

c) You are able to access or use your Nominated Vehicle with an alternate/spare key

• The provision of a locksmith to attend your Vehicle may not be possible in some areas, including but not limited to Remote and Country Areas.
• The NRMA does not guarantee that the locksmith dispatched to attend your Vehicle will be able to assist You, replace your Vehicle keys, gain access to your Vehicle, or mobilise your Vehicle. In that event, the NRMA will contribute a maximum of $500 (Inc. GST) in a Subscription Year towards your Vehicle manufacturer replacing your Nominated Vehicle keys.
• Should your Nominated Vehicle become unregistered during a Subscription Year, it is not eligible for Key Plus services
• The NRMA accepts no liability for any loss or damage (including without limitation consequential loss or damage) however caused, which is suffered by you as a result of the provision of locksmith services to your Vehicle.
• The locksmiths that provide Key Plus services are independent contractors and are not employees of the NRMA.
• Repairs or replacement of ignition barrels, remote keyless entry devices and proximity keys for your Vehicle will be at your own expense.
• Key Plus becomes available 24 hours after being purchased and cannot be purchased at the time of Breakdown or other events causing you to require Key Plus services.
• Key Plus fees paid to NRMA are non-refundable.
• Key Plus benefits are only available in the Subscription Year and may not be carried over to following Subscription Years.
• The NRMA holds the right to withdraw Keys Plus without notice and so it may not be available for renewal for subsequent Subscription Years.

PRIVACY

By becoming a Business Member, you agree to us collecting, storing, using and protecting your personal information in accordance with our Privacy Policy, available at mynrma.com.au and amended by NRMA from time to time.

These terms and conditions use the following definitions:

Accessible Charging Station means any Electric Vehicle charging station that can be accessed by the NRMA Service Provider’s towing equipment, together with the Electric Vehicle.

Accident means an incident in which a Vehicle has been damaged in a collision or impact with another object, whether or not this is another Vehicle or where this is caused by a mechanical failure. This includes a series of incidents arising out of a single event.

Account means an account established by us in accordance with clause 1.8.

ADM ‘Account Development Manager’ refers to Business Members that have an Account Manager attached to their memberships.

Breakdown means an occasion where a Vehicle cannot be driven due to mechanical or other failure, the cause of which is not an Accident, Theft, Fire, Flood or malicious damage.

Certificate of Coverage means a certificate issued by NRMA confirming receipt of payment for any Subscription Package purchased by a Business Member, and containing a schedule of the Vehicles covered under the applicable Subscription Package including Vehicle registration details.

Conditional Vehicle Registration gives You limited road access to perform specific functions with a non-standard vehicle in NSW or the ACT.

Constitution means the Constitution of the National Roads and Motorists’ Association Limited trading as NRMA as amended from time to time.

Country Area means an area outside the Metropolitan Areas.

Country Service Centre means a contractor in a Country Area appointed by NRMA to provide Motoring Assistance to Members’ Vehicles.

Country Service Centre Boundary means the perimeter of the geographical area, which is serviced by a Country Service Centre.

Commercial Service(s) means service(s) that are provided by a third party supplier.

Electric Vehicle means a vehicle with one or more motors that are partially or solely powered by electricity for propulsion. This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles.

Excess Kilometres means excess kilometres over and above the free Towing entitlements which a Nominated Vehicle receives under the applicable Subscription Package.

Fire means heat or flame, which damages the panel work, mechanical or electrical parts of a Vehicle.

Flood means a rising or overflow of water in a normally dry area, watercourse or water crossing.

Goods means the load of the Vehicle at the time of the Breakdown. This does not include Vehicles or Trailers carrying live animals.

Hazardous and/or dangerous material means liquid, solids, gas or waste as defined by NOHSC/ASCC National Standards & Codes of Practice.

GVM means gross vehicle mass which is the weight of the Vehicle or Trailer and its maximum load.

Heavy Vehicle means a vehicle that weighs more than 12 tonnes GVM but not more than 68 tonnes GVM.

Light Commercial Vehicle means a Vehicle that weighs more than 3.5 tonnes GVM but not more than 12 Tonnes GVM.

Major Mechanical Breakdown (For Business Advance, Absolute and Light Commercial Absolute Subscription Packages only) means an incident in which your Vehicle is disabled due to a mechanical failure making the Vehicle undriveable, as assessed by a Patrol Officer or MVRIA registered mechanic. This does not include failures caused by or contributed to by an Accident, Fire, Flood, Theft or malicious damage.

Member means corporation or entity who has agreed to become a Member of NRMA, whose name is entered on the NRMA Register of Members and who subscribes to any existing NRMA membership packages.

Metropolitan Area means the metropolitan areas of Sydney, Newcastle (including Raymond Terrace, Nelson Bay and Maitland) Blue Mountains (including Springwood and Katoomba), Illawarra (including Kiama, Wollongong and Picton) and all areas of the ACT.

Motorcycle means a Vehicle registered as a motorcycle, including mopeds, trikes and powered pedal cycles.

Motoring Assistance means the range of services (including Roadside Assistance) provided to a Vehicle at the location of a Breakdown by an NRMA Patrol, Tow, battery or auto electric officer or contractor to restore the mobility of the Vehicle, or to allow it to be driven or relocated to a place where complete and/or permanent repairs can be carried out.

MVRIA means the Motor Vehicle Repair Industry Authority.

Nominated Vehicle or Vehicle means any motorised registered automobile or Motorcycle nominated for service by a Business Member on a Subscription Package for Motoring Assistance and for which an annual Subscription Package Fee has been paid for the period during which service is requested.

NRMA, we, our, us means the National Roads and Motorists’ Association Limited, ABN 77 000 010 506 trading as NRMA, and includes its officers, employees, agents and contractors.

On-Road Join and Go Fee means the fee paid by You for immediate Motoring Assistance requested at the time of a Breakdown where You are not a current Business Member or You do not have a current Subscription Package to cover your Vehicle. This fee also applies when Motoring Assistance is requested within the 24 hour waiting period.

Patrol or Patrol Officer means an NRMA employee or contractor providing Roadside Assistance.

Remote Area means a place in a Country Area in which Motoring Assistance is not provided by a Country Service Centre or affiliated motoring organisation.

Roadside Assistance means assistance provided to a Vehicle by a Patrol Officer to attempt to restore the mobility of the Vehicle at the Breakdown location.

Serviced Area means any area in which we provide Motoring Assistance within a Metropolitan Area or within a Country Service Centre Boundary.

Special Towing Equipment means any Towing apparatus that is not covered under the definition of Standard Towing Equipment.

Standard Towing Equipment means any Towing apparatus that is the equivalent of a two-wheel drive truck fitted with a tilt tray slide bed, hoist or cradle or a vehicle and trailer combination.

Subscription Packages means our products Business Assist, Absolute, Advance, Light Commercial Assist, Light Commercial Absolute, Business Taxi Assist and Heavy Vehicle Assist.

Subscription Package Fee means the annual fee payable when you nominate a Vehicle on a Subscription Package to receive Motoring Assistance.

Subscription Package Year means the current valid year of a Business Member’s Subscription Package.

Tow, Towing or Towing Service means the tow service provided according to these Business Membership Terms and Conditions to an eligible Vehicle or Trailer disabled by a Breakdown, and involving its removal from the Breakdown site to another location using whatever Standard or Special Towing Equipment is available and considered appropriate by us.

Trafficable Road means any public or private road, which is designed for and is in a suitable state for the use of a two wheel drive motor Vehicle. It includes the road-related areas immediately adjoining the road itself such as road shoulders, breakdown lanes, medians and parking places. This covers any road which NRMA has permission to use (specifically by its owner, because it is a public road) and which a standard NRMA Patrol Vehicle can access safely.

Trailer means any two, three or four-wheeled domestic trailer, caravan, horse or dog trailer or boat trailer. Trailer weight and dimensions are restricted based on the Subscription Package purchased. For Heavy Vehicle Assist this means B-Double trailer, dog trailer, pig trailer or articulated trailer.

Unregistered Vehicle means a Vehicle that does not have a current registration as required by the respective State Motor Authority.

Unregistered Vehicle Permit (UVP) means a permit to allow you to make specific journeys in an Unregistered Vehicle in NSW or the ACT.

Unroadworthy Vehicle means a Vehicle or trailer which has been issued with a defect notice, or whose condition makes it unsafe to either drive or tow and which cannot be made safe to either drive or tow through the provision of temporary Roadside Assistance as determined by us.

Vehicle means any registered automobile (e.g. passenger vehicle, light commercial vehicle, heavy vehicle) or motorcycle nominated for Roadside Assistance.

You, your means a Business Member or a licensed driver of the Vehicle that is covered by a Subscription Package.