NRMA Consumer Roadside Terms and Conditions

My NRMA Rewards entitles You to all various rights and benefits (such as deals and discounts). My NRMA Rewards benefits, offers and participating partners will vary from time to time and are subject to change at the discretion of the NRMA. Each benefit and offer is subject to separate terms and conditions and You may also be subject to the participating partner's terms and conditions of sale or service.

My NRMA Rewards excludes Roadside Assistance, Towing Services and related services. If You have a My NRMA Rewards Subscription Package only and You break down and require Roadside Assistance, You will be required to pay an On-Road Join and Go fee to upgrade to Everyday Care, Complete Care or Ultimate Care (additional conditions apply for Complete Care and Ultimate Care).

My NRMA Rewards benefits are also available to Members with a current Available Subscription Package.

For more information on My NRMA Rewards, including current benefits and current terms and conditions for each, please visit: mynrma.com.au/benefits

You will be required to validate Your Membership before You can redeem any benefits under My NRMA Rewards. To access My NRMA Rewards benefits You will be required to have a smartphone as some My NRMA Rewards benefits can only be redeemed using the My NRMA app (which is Android and iOS compatible).

The NRMA and our participating partners will not exchange or refund My NRMA Rewards benefits for anything else, including for cash or gift cards.

You are responsible for the use of the Member ID, vouchers or codes provided as part of the program in accordance with instructions and the Member Benefit terms and conditions below.

Participation in the My NRMA Rewards Program – Under our My NRMA Rewards Program, we and our Program Partners have agreed to provide You with benefits that may include discounts, upgrades or other offers. Eligibility to participate is open only to individual persons and not open to corporate. Your participation is at our discretion, and we may accept or revoke Your eligibility without prior notice and for any reason, including if You:

• fail to comply with these terms and conditions or those displayed on a Member ID; or
• cease to be a Member of the NRMA.

Program benefits

The benefits available under the My NRMA Rewards Program are listed on our website and advertising issued by us or by our Program Partners from time-to-time. We take reasonable care to ensure that information we publish in relation to the My NRMA Rewards Program is accurate but do not accept any liability relating to information provided by third parties. All descriptions of benefits we publish are based on information supplied by Program Partners.

All benefits are subject to availability and other terms and conditions which may be imposed by Program Partners. All offers are subject to availability and cannot be used in conjunction with any other offer. These may be communicated by us on behalf of the Program Partner in the media outlined above or by the Program Partner. Unless otherwise stated, no benefit may be used in conjunction with any other offer.

The benefits are available to Members only and cannot be sold, transferred, assigned or otherwise dealt with except with the consent of the NRMA and the relevant Program Partner.

To claim a benefit, You must communicate to the Program Partner that You are a Member and that You wish to obtain a benefit under the My NRMA Rewards Program as follows:

• if You contact the Program Partner by telephone, You must notify the Program Partner at the outset of the first telephone conversation that You are a Member requesting the benefits and provide Your NRMA Membership number or Member ID number as required by the Program Partner;
• in a face-to-face transaction, You must present Your Membership card or ID in the My NRMA app; or
• in a web-based or app-based transaction, You must enter Your NRMA Membership number or Member ID number or other method of identification required by the Program Partner.

You may be required to telephone in advance or make a booking prior to attending a Program Partner's business and claiming a benefit.

Please refer to the My NRMA Rewards terms for any such special conditions.

Please note that some partners will accept Your Membership number without Your Membership card.

Use of the Member ID

The Member ID is issued by the NRMA and remains the property of the NRMA. The Member ID is not transferable under any circumstances. If there is a validity period on the Member ID, the Member ID may be used only during that validity period. In the event of loss, theft or unauthorised use of Your Member ID, it is Your responsibility to advise us as soon as possible. You are liable for all use of the Member ID until we are notified of the loss, theft or unauthorised use of the Member ID. The NRMA will not be liable for misuse of a lost or stolen Member ID or any unauthorised use of a Member ID.

Program Partners and Transactions

Under the My NRMA Rewards Program, we arrange for Program Partners to offer certain benefits to Members. Program Partners are not the agents of the NRMA and have no authority, express or implied, to bind the NRMA or to make any representations, warranties or statements on our behalf.

We are not a party to any transactions entered into between a Member and a Program Partner and are not responsible for any such transactions, but we reserve the right to monitor complaints and disputes. We are not liable in any way for:

• any use of Your Member ID by another person;
• any failure by You to notify a Program Partner that You are seeking a benefit under the My NRMA Rewards Program when purchasing goods or services;
• a Program Partner not offering or making a benefit available for any reason;
• a failure by a Program Partner to comply with the terms of any transaction entered into with You; or
• the suspension and/or termination of the My NRMA Rewards Program.

You must not

• misuse the My NRMA Rewards program, any benefits, facilities, services or arrangements accorded to You as a result of the My NRMA Rewards program;
• act in any way which is likely to be detrimental to the interests of the NRMA, its program partners or the My NRMA Rewards program;
• supply or attempt to supply any false or misleading information, or make any misrepresentation to us and/or any of our Program Partners;
• sell, assign, transfer or acquire, or offer to sell, assign, transfer or acquire any My NRMA Rewards program benefit; or
• act in any way which, in our reasonable opinion, breaches or is likely to breach these terms and conditions or is inconsistent with the intent of these terms and conditions.

Suspension or Termination

We may suspend or terminate Your eligibility to participate in the My NRMA Rewards Program and Your use of the Member ID without notice and for any reason, including if You:

• do not comply with these terms and conditions;
• do not comply with the conditions of any product or service offered by a Program Partner or for the My NRMA Rewards Program; or
• cease to be a Member of the NRMA. In such circumstances, we may cancel and/or refuse to honour any My NRMA Rewards Program benefits that have been redeemed by or provided to You.

Subject to applicable laws, we will not be liable to You or any third party for any loss or damage whatsoever suffered by any person as a result of any such suspension, termination or cancellation.

My NRMA Lite Membership is available for no cost for:

• our Members, who do not have an Available Roadside Assistance Package or My NRMA Rewards;
• NRMA Electric Vehicle charging customers after their first use of the NRMA Electric charging network; and
• Other Members or customers that the NRMA considers to be eligible for My NRMA Lite Membership from time to time, at its discretion.

Under the My NRMA Lite Membership, You are entitled to

• participate in My Cashback program and earn cashback on eligible purchases, subject to the terms of our My NRMA Cashback program which are available here mynrma.com.au/general-conditions/cashback.
• Access to the following My NRMA app features:

• Fuel finder (this does not include access to fuel benefits. Fuel benefits are only available with a Available Subscription Package or a My NRMA Rewards Membership);
• parking finder;
• Electric Vehicle charging at standard pricing; and
• NRMA driving news and articles app

My NRMA Lite Membership benefits may only be accessed by You via the My NRMA app, which You must download on Your smartphone.

Everyday Care covers the Roadside Assistance essentials, and is designed for those who drive shorter distances.

Vehicles are not eligible if they are greater than:

3.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height. Trailers are not eligible.

In Metropolitan Areas

If Your Vehicle breaks down, the first 25km of Towing in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

If Your Vehicle breaks down, You will be Towed free-of-charge to the town of the attending Country Service Centre or within the town of the attending Country Service Centre. If You want to have Your Vehicle Towed in any direction other than back to the town of the attending Country Service Centre, You must pay Commercial Rates for the full costs of Towing at the time of the Tow.

If You break down in a Remote Area Towing will be provided but You must pay Commercial Rates at the time of the Tow, for the total distance travelled by the Country Service Centre operator, from the Boundary to retrieve Your Vehicle and from the point of Breakdown back to the Boundary.

Towing for trailers will be provided at Commercial Rates payable by You at the time of service.

Complete Care provides an all-round Roadside Assistance option and is designed for people who travel longer distances.

Vehicles are not eligible if they are greater than:

3.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height. Trailers are not eligible if they are greater than: 2 tonnes GVM; 12.5 metres in length; 2.5 metres in width and 2.6 metres in height.

All Complete Care entitlements and benefits must be arranged by calling us on 1300 772 273 from anywhere in Australia. To be eligible for reimbursement of costs incurred by You for an entitlement, You need to inform us for authorisation in advance and before any payment or arrangement is made.

In Metropolitan Areas

If Your Vehicle and/or Trailer breaks down, the first 50km of Towing in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

If Your Vehicle and/or Trailer breaks down, You can choose to be Towed free-of-charge to the town of the attending Country Service Centre or for the first 50km in any direction from the point of Breakdown. If You need Towing for Your Vehicle and/or Trailer in a Remote Area outside the Boundary of the nearest Country Service Centre, You will be eligible for up to 100km free Towing back to the Boundary of the attending Country Service Centre.

We will pay up to $3,000. (incl. GST) in a Subscription Year of Major Mechanical Breakdown Entitlements if You are more than 100km from Home and Your Vehicle has a Major Mechanical Breakdown which cannot be fixed in less than 24 hours. These benefits apply to a Trailer where expressly stated.

Car rental

We will pay up to $100 (incl. GST) per day for the base rate of a car rental, up to a maximum of 7 days while Your Vehicle is being repaired or while You continue Your journey. We will also pay up to $200 (incl. GST) towards the rental car relocation fee.

Accommodation

We will pay up to $1,000 (incl. GST) of the room rate only for the driver and up to four passengers while You wait for Your Vehicle or Trailer to be repaired at the Breakdown location. This does not include pre-booked accommodation or accommodation at Your intended destination.

Passenger transport

We will pay for economy class flights, or rail or coach transport to Your Home or intended destination, for the driver and up to four passengers from the Breakdown location. We will also pay the cost of travel for one person to collect the Vehicle. We will also cover the cost of short distance Taxis to transport the driver and up to four passengers to locations where Major Mechanical Breakdown Entitlements have been arranged (e.g. Accommodation or car hire location).

Vehicle transport

We will pay for road transport for the Vehicle and/or Trailer to the Member's Home, intended destination or to a mechanic of Your choice.

If Your Vehicle is eligible for Towing, at Your request, we may arrange for a Taxi to transport You and Your passengers in order to continue Your journey while Your Vehicle is being Towed.

The NRMA will contribute a maximum of $50 (incl. GST) per Taxi trip, limited to three Taxi trips per Subscription Year. Taxi benefit can only be used at the time of Breakdown. You will not be reimbursed for any Taxi costs incurred which are not authorised or arranged by us.

We will attempt to transport by Taxi all passengers that were travelling in the Vehicle, provided each person can be safely and legally transported in a Taxi. Please tell us at the time of making a Callout if You have any special needs or requirements which may affect Your ability to be transported in a Taxi. Although we make every effort to arrange a Taxi, providing this service will depend on the availability of Taxis. Taxi benefit is only available in the Subscription Year and may not be carried over to following Subscription Years.

Trailers covered

We provide Roadside Assistance for Trailers that are being towed by a Vehicle on a Complete Care Subscription Package.

Roadside Assistance for Trailers

Roadside Assistance for Trailers is limited to minor or temporary repairs to mobilise the disabled Trailer. We may also assist with tyre changing, provided a roadworthy spare tyre is available and You have the correct equipment. Other services, including service to accessories such as stoves, camping equipment and interior lights is excluded.

Towing for Trailers

Trailers that are eligible for Towing have the same Towing benefits as the Nominated Vehicle towing the Trailer at the time of Breakdown. If Your Vehicle and Trailer need a Tow in excess of the distance allowed under Complete Care, You must pay for such excess, for both the Vehicle and the Trailer, at Membership Rates. We may help arrange Towing for an Unregistered or Unroadworthy Trailer but You must pay the Tow cost (at Commercial Rates) at the time of service.

Ultimate Care is ideal for those wanting total peace of mind or who travel a long way from Home or want more comprehensive cover while at Home.

Vehicles are not eligible if they are greater than:

3.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height. Trailers are not eligible if they are greater than: 2 tonnes GVM; 12.5 metres in length; 2.5 metres in width and 2.6 metres in height.

All Ultimate Care entitlements and benefits must be arranged by calling us on 1300 772 273 from anywhere in Australia. To be eligible for reimbursement of costs incurred by You for an entitlement, You need to inform us for authorisation in advance and before any payment or arrangement is made.

In Metropolitan Areas

If Your Vehicle and/or Trailer breaks down, the first 100km of Towing in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

If Your Vehicle and/or Trailer breaks down, You can choose to be Towed free-of-charge to the town of the attending Country Service Centre or for the first 100km in any direction from the point of Breakdown.

If You need Towing for Your Vehicle and/or Trailer in a Remote Area outside the Boundary of the nearest Country Service Centre, You will be eligible for up to 100km free Towing back to the Boundary of the attending Country Service Centre

We will pay up to $4,000 (incl. GST) in a Subscription Year of Major Mechanical Breakdown Entitlements if Your Vehicle has a Major Mechanical Breakdown which cannot be fixed in less than 24 hours. These benefits apply to a Trailer where expressly stated.

Car rental

We will pay up to $120 (incl. GST) per day for the base rate of a car rental, up to a maximum of 10 days while Your Vehicle is being repaired or while You continue Your journey. We will also pay up to $200 (incl. GST) towards the rental car relocation fee.

Accommodation

We will pay up to $1,000 (incl. GST) of the room rate for the driver and up to four passengers while You wait for Your Vehicle or Trailer to be repaired at the Breakdown location. This does not include pre-booked accommodation or accommodation at Your intended destination.

Passenger transport

We will pay for economy class flights, rail or coach transport to Your Home or intended destination, for the driver and up to four passengers from the Breakdown location. We will also pay the cost of travel for one person to collect the Vehicle. We will also cover the cost of short distance Taxis to transport the driver and up to four passengers to locations where Major Mechanical Breakdown Entitlements have been arranged (e.g. accommodation or car hire location).

Vehicle transport

We will pay for road transport for the Vehicle and/or Trailer to the Member's Home, intended destination or to a mechanic of Your choice.

If Your Vehicle is eligible for Towing, at Your request, we may arrange for a Taxi to transport You and Your passengers in order to continue Your journey while Your Vehicle is being Towed.

The NRMA will contribute a maximum of $50 (incl. GST) per Taxi trip, limited to three Taxi trips per Subscription Year. Taxi benefit can only be used at the time of Breakdown. You will not be reimbursed for any Taxi costs incurred which are not authorised or arranged by us.

We will attempt to transport by Taxi all passengers that were travelling in the Vehicle, provided each person can be safely and legally transported in a Taxi. Please tell us at the time of making a Callout if You have any special needs or requirements which may affect Your ability to be transported in a Taxi. Although we make every effort to arrange a Taxi, providing this service will depend on the availability of Taxis. Taxi benefit is only available in the Subscription Year and may not be carried over to following Subscription Years.

Trailers covered

We provide Roadside Assistance for Trailers that are being towed by a Vehicle on an Ultimate Care Subscription Package.

Roadside Assistance for Trailers

Roadside Assistance for Trailers is limited to minor or temporary repairs to mobilise the disabled Trailer. We will also assist with tyre changing, provided a roadworthy spare tyre is available. Other services, including service to accessories such as stoves, camping equipment and interior lights is excluded.

Towing for Trailers

Trailers that are eligible for Towing have the same Towing benefits as the Nominated Vehicle towing the Trailer at the time of Breakdown. If Your Vehicle and Trailer need a Tow in excess of the distance allowed under Ultimate Care, You must pay for such excess, for both the Vehicle and the Trailer, at Membership Rates. We may help arrange Towing for an Unregistered or Unroadworthy Trailer but You must pay the Tow cost (at Commercial Rates) at the time of service.

Classic Care is only available to those Members that currently hold a Classic Care Subscription Package. As of 15 August 2021 Members can no longer purchase, upgrade or downgrade to a Classic Care Subscription Package.

Vehicles are not eligible if they are greater than: 2.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height. Trailers are not eligible.

In Metropolitan Areas

If Your Vehicle breaks down, the first 20km of Towing in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

If Your Vehicle breaks down, You will be Towed free-of-charge to the town of the attending Country Service Centre or within the town of the attending Country Service Centre. If You want to have Your Vehicle Towed in any direction other than back to the town of the attending Country Service Centre, You must pay Commercial Rates for the full costs of Towing at the time of the Tow.

If You break down in a Remote Area Towing will be provided but You must pay Commercial Rates at the time of the Tow, for the total distance travelled by the Country Service Centre operator, from the Boundary to retrieve Your Vehicle and from the point of Breakdown back to the Boundary.

Towing for trailers will be provided at Commercial Rates payable by You at the time of service.

Premium Care is only available to those Members that currently hold a Premium Care Subscription Package. As of 15 August 2021, Members can no longer purchase, upgrade or downgrade to a Premium Care Subscription Package.

Vehicles are not eligible if they are greater than: 3.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height. Trailers are not eligible if they are greater than: 2 tonnes GVM; 12.5 metres in length; 2.5 metres in width and 2.6 metres in height.

All Premium Care entitlements and benefits must be arranged by calling us on 1300 772 273 from anywhere in Australia. To be eligible for reimbursement of costs incurred by You for an entitlement, You need to inform us for authorisation in advance and before any payment or arrangement is made.

In Metropolitan Areas

If Your Vehicle and/or Trailer breaks down, the first 50km of Towing in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

If Your Vehicle and/or Trailer breaks down, You can choose to be Towed free-of-charge to the town of the attending Country Service Centre or for the first 50km in any direction from the point of Breakdown.

If You need Towing for Your Vehicle and/or Trailer in a Remote Area outside the Boundary of the nearest Country Service Centre, You will be eligible for up to 100km free Towing back to the Boundary of the attending Country Service Centre. The distance from the Boundary either to the town of the attending Country Service Centre or for the first 50km in any direction of Your choice is covered by Your Premium Care entitlements

We will pay up to $3,000 (incl. GST) in a Subscription Year of Major Mechanical Breakdown Entitlements if You are more than 100km from Home and Your Vehicle has a Major Mechanical Breakdown which cannot be fixed in less than 24 hours. These benefits apply to a Trailer where expressly stated.

Car rental

We will pay up to $100 (incl. GST) per day for the base rate of a car rental, up to a maximum of 7 days while Your Vehicle is being repaired or while You continue Your journey. We will also pay up to $165 (incl. GST) towards the rental car relocation fee.

Accommodation

We will pay up to $700 (incl. GST) of the room rate for the driver and up to four passengers while You wait for Your Vehicle or Trailer to be repaired at the Breakdown location. This does not include pre- booked accommodation or accommodation at Your intended destination.

Passenger transport

We will pay for economy class flights, rail or coach transport to Your Home or intended destination, for the driver and up to four passengers from the Breakdown location. We will also pay the cost of travel for one person to collect the Vehicle. We will also cover the cost of short distance Taxis to transport the driver and up to four passengers to locations where Major Mechanical Breakdown Entitlements have been arranged (e.g. accommodation or car hire location).

Vehicle transport

We will pay for road transport for the Vehicle and/or Trailer to the Member's Home, intended destination or to a mechanic of Your choice.

If Your Vehicle is eligible for Towing, at Your request, we may arrange for a Taxi to transport You and Your passengers in order to continue Your journey while Your Vehicle is being Towed.

The NRMA will contribute a maximum of $50 (incl. GST) per Taxi trip, limited to three Taxi trips per Subscription Year. Taxi benefit can only be used at the time of Breakdown. You will not be reimbursed for any Taxi costs incurred which are not authorised or arranged by us.

We will attempt to transport by Taxi all passengers that were travelling in the Vehicle, provided each person can be safely and legally transported in a Taxi. Please tell us at the time of making a Callout if You have any special needs or requirements which may affect Your ability to be transported in a Taxi. Although we make every effort to arrange a Taxi, providing this service will depend on the availability of Taxis. Taxi benefit is only available in the Subscription Year and may not be carried over to following Subscription Years.

Trailers covered

We provide Roadside Assistance for Trailers that are being towed by a Vehicle on a Premium Care Subscription Package.

Roadside Assistance for Trailers

Roadside Assistance for Trailers is limited to minor or temporary repairs to mobilise the disabled Trailer. We may also assist with tyre changing, provided a roadworthy spare tyre is available and You have the correct equipment. Other services, including service to accessories such as stoves, camping equipment and interior lights is excluded.

Towing for Trailers

Trailers that are eligible for Towing have the same Towing benefits as the Nominated Vehicle towing the Trailer at the time of Breakdown. If Your Vehicle and Trailer need a Tow in excess of the distance allowed under Premium Care, You must pay for such excess, for both the Vehicle and the Trailer, at Membership Rates. We may help arrange Towing for an Unregistered or Unroadworthy Trailer but You must pay the Tow cost (at Commercial Rates) at the time of service.

Premium Plus is only available to those Members that currently hold a Premium Plus Subscription Package. As of 15 August 2021, Members can no longer purchase, upgrade or downgrade to a Premium Plus Subscription Package.

Vehicles are not eligible if they are greater than: 10 tonnes Gross Vehicle Mass (GVM). Trailers are not eligible if they are greater than: 10 tonnes GVM.

All Premium Plus entitlements and benefits must be arranged by calling us on 1300 772 273 from anywhere in Australia. To be eligible for reimbursement of costs incurred by You for an entitlement, You need to inform us for authorisation in advance and before any payment or arrangement is made.

In Metropolitan Areas

If Your Vehicle and/or Trailer breaks down, the first 50km of Towing in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

If Your Vehicle and/or Trailer breaks down, You can choose to be Towed free-of-charge to the town of the attending Country Service Centre or for the first 50km in any direction from the point of Breakdown.

If You need Towing for Your Vehicle and/or Trailer in a Remote Area outside the Boundary of the nearest Country Service Centre, You will be eligible for up to 100km free Towing back to the Boundary of the attending Country Service Centre.

We will pay up to $3,000 (incl. GST) in a Subscription Year of Major Mechanical Breakdown Entitlements if Your Vehicle has a Major Mechanical Breakdown which cannot be fixed in less than 24 hours. These benefits apply to a Trailer where expressly stated.

Car rental

We will pay up to $100 (incl. GST) per day for the base rate of a car rental, up to a maximum of 7 days while Your Vehicle is being repaired or while You continue Your journey. We will also pay up to $165 (incl. GST) towards the rental car relocation fee.

Accommodation

We will pay up to $700 (incl. GST) of the room rate for the driver and up to four passengers while You wait for Your Vehicle or Trailer to be repaired at the Breakdown location. This does not include pre- booked accommodation or accommodation at Your intended destination.

Passenger transport

We will pay for economy class flights, rail or coach transport to Your Home or intended destination, for the driver and up to four passengers from the Breakdown location. We will also pay the cost of travel for one person to collect the Vehicle. We will also cover the cost of short distance Taxis to transport the driver and up to four passengers to locations where Major Mechanical Breakdown Entitlements have been arranged (e.g. accommodation or car hire location).

Vehicle transport

We will pay for road transport for the Vehicle and/or Trailer to the Member's Home, intended destination or to a mechanic of Your choice.

If Your Vehicle is eligible for Towing, at Your request, we may arrange for a Taxi to transport You and Your passengers in order to continue Your journey while Your Vehicle is being Towed.

The NRMA will contribute a maximum of $50 (incl. GST) per Taxi trip, limited to three Taxi trips per Subscription Year. Taxi benefit can only be used at the time of Breakdown. You will not be reimbursed for any Taxi costs incurred which are not authorised or arranged by us.

We will attempt to transport by Taxi all passengers that were travelling in the Vehicle, provided each person can be safely and legally transported in a Taxi. Please tell us at the time of making a Callout if You have any special needs or requirements which may affect Your ability to be transported in a Taxi. Although we make every effort to arrange a Taxi, providing this service will depend on the availability of Taxis. Taxi benefit is only available in the Subscription Year and may not be carried over to following Subscription Years.

Trailers covered

We provide Roadside Assistance for Trailers that are being towed by a Vehicle on a Premium Plus Subscription Package.

Roadside Assistance for Trailers

Roadside Assistance for Trailers is limited to minor or temporary repairs to mobilise the disabled Trailer. We may also assist with tyre changing, provided a roadworthy spare tyre is available and You have the correct equipment. Other services, including service to accessories such as stoves, camping equipment and interior lights is excluded.

Towing for Trailers

Trailers that are eligible for Towing have the same Towing benefits as the Nominated Vehicle towing the Trailer at the time of Breakdown. If Your Vehicle and Trailer need a Tow in excess of the distance allowed under Premium Plus, You must pay for such excess, for both the Vehicle and the Trailer, at Membership Rates. We may help arrange Towing for an Unregistered or Unroadworthy Trailer but You must pay the Tow cost (at Commercial Rates) at the time of service

Traveller Care is for those whose new vehicle already comes with the manufacturer's basic roadside cover.

Trailers are not eligible if they are greater than: 2 tonnes GVM; 12.5 metres in length; 2.5 metres in width and 2.6 metres in height.

A Traveller Care Subscription Package may be purchased by a Member who is also a Member of the Royal Automobile Club of Australia (RAC) or who is entitled to receive Roadside Assistance through a vehicle manufacturer's warranty program.

Traveller Care has similar entitlements and limitations as Premium Care excluding the following benefits:

• Roadside Assistance for Your Vehicle
• Locksmith service
• Taxi benefit
• Pet Plus

Please refer to Premium Care to see all the Traveller Care benefits and conditions

In Metropolitan Areas

If Your Vehicle and/or Trailer breaks down, the first 50km of Towing in any direction from the point of Breakdown is free-of-charge for Your Trailer only.

In serviced Country Areas

Towing for Your Vehicle and Trailer in serviced Country Areas is limited. If Your Vehicle and/or Trailer breaks down, Your Trailer will be Towed free-of-charge to the town of the attending Country Service Centre.

If You need Towing for Your Vehicle and/or Trailer in a Remote Area outside the Boundary of the Country Service Centre attending Your Breakdown, You will be eligible for up to 100km free Towing for Your Vehicle and/or Trailer back to the Boundary of the attending Country Service Centre. For Your Trailer the distance from the Boundary to the town of the attending Country Service Centre is covered by Your Traveller Care entitlements. For Your Vehicle the distance from the Boundary to the town of the attending Country Service Centre is not covered by Your Traveller Care entitlements. If You want to have Your Vehicle and/or Trailer Towed in any direction other than back to the town of the attending Country Service Centre, You must pay the full costs of Towing at the time of the Tow, at Commercial Rates. If only the Trailer towed by a Vehicle breaks down, the Trailer, but not the Vehicle is entitled to Towing.

Basic Care is only available to those Members that currently hold a Basic Care Subscription Package. Members can no longer purchase, upgrade to or downgrade to a Basic Care Subscription Package.

Vehicles are not eligible if they are greater than: 2.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height. Trailers are not eligible.

Members that currently hold a Basic Care Subscription Package will receive existing Roadside Assistance benefits (see further section 10.2).

However, if Your Basic Care Subscription Package lapses, is cancelled by You, or is changed to another type of Subscription Package, it cannot be repurchased. In these circumstances, only an Available Subscription Package will be offered to You.

In Metropolitan Areas

If Your Vehicle breaks down, the first 8km of Towing in any direction from the point of Breakdown is free-of-charge.

In serviced Country Areas

If Your Vehicle breaks down, You will be Towed free-of-charge to the town of the attending Country Service Centre.

If You want to have Your Vehicle Towed in any direction other than back to the town of the attending Country Service Centre, at the time of the Tow You must pay Commercial Rates for the full costs of Towing.

If You break down in a Remote Area outside the Boundary of a Country Service Centre, Towing will be provided but You must pay Commercial Rates at the time of the Tow, for the total distance travelled by the Country Service Centre operator, from the Boundary to retrieve Your Vehicle and from the point of Breakdown back to the Boundary.

Towing for trailers will be provided at Commercial Rates payable by You at the time of service.

If You have obtained Your Roadside Assistance through a Vehicle Manufacturer, Your Vehicle will be eligible for cover under the Subscription Package chosen by the Vehicle Manufacturer.

Generally, You will be eligible for either:

• AutoClub Premium Plus: provides the same benefits and limitations as Premium Plus (see section 8 Premium Plus for terms and conditions); or
• AutoClub Premium Care: provides the same benefits and limitations as Complete Care (see section 4 Complete Care for terms and conditions); or
• AutoClub Classic Care: provides the same benefits and limitations as Everyday Care (see section 3 Everyday Care for terms and conditions).

Tow Plus provides an additional 10km Towing on top of Your Subscription Package for Your Vehicle (and/or Trailer for Vehicles nominated on a Complete Care, Ultimate Care, Premium Care or Premium Plus Subscription Package):

Complete Care, Ultimate Care, Premium Care and Premium Plus

In Metropolitan Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge. In serviced Country Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge.

Everyday Care, Classic Care

In Metropolitan Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge. In serviced Country Areas, 10km in any direction from the point of Breakdown is free-of-charge.

Tow Plus Conditions

• You will not be entitled to a Tow Plus if Your Vehicle needs Towing in a Remote Area.
• If You require Towing in excess of 10km, You must pay us for the excess distance at Commercial Rates at the time of the Tow.
• Tow Plus cannot be used as a subsequent Tow for the same Breakdown.
• Tow Plus is only available in New South Wales and the ACT.

Windscreen Plus provides front windscreen chip repair and discounts on windscreen replacements. If Your Nominated Vehicle suffers a windscreen chip, You will be entitled to one complimentary windscreen chip repair per Subscription Year.

Windscreen Plus benefits are included in Complete Care and Ultimate Care Subscription Package entitlements.

Windscreen Plus Conditions

• Windscreen Plus can be added to the Everyday Care Subscription Package and is only valid for the Nominated Vehicle.
• In the event the Nominated Vehicle suffers a windscreen chip, it is entitled to one complimentary windscreen chip repair per Subscription Year.
• An unused Windscreen Plus chip repair at the end of a Subscription Year may not be carried forward into the next Subscription Year.
• Any additional repairable chips to the Nominated Vehicle’s front windscreen repaired at the same time may be discounted by 50 percent off the current recommended retail price of a chip repair. Any subsequent chips to the Nominated Vehicle’s front windscreen, if repairable, may be repaired at a 30 percent discount off the current recommended retail price of a chip repair. Windscreen Plus benefits will not be eligible if the Nominated Vehicle has been involved in an Accident.
• Windscreens Plus is provided on behalf of the NRMA by O’Brien® Autoglass, please refer to their website for Terms and Conditions for Windscreen chips and windscreen replacement, which are available at obrien.com.au/autoglass/windscreen-chip-repairs.
• A Windscreen repair can be booked 24 hours a day, 7 days a week, 365 days of the year.
• The Windscreen repair service is available between 8:00am and 5:00pm, in most locations, subject to change. Out of hours repairs can be arranged at an additional fee paid by You. No discounts can be applied to any out of hours repairs.
• Discounts do not apply to original equipment manufacturer (OEM) glass.
• To redeem Your Windscreen Plus benefit You must first call the NRMA on 13 11 22.
• For all current fees and charges, please contact O’Brien® Autoglass on 1800 815 414.
• Members referred to an authorised dealer for windscreen services may not receive the full benefits of the Windscreen Plus Add-on.
• Some remote areas do not have access to a mobile repairer, and may require You to bring Your Vehicle to the nearest O’Brien® Autoglass service centre or authorised dealer location for assistance. O’Brien® Autoglass locations can be found at obrien.com.au/locations.
• Remote and Country areas may experience longer delays. Some remote areas are excluded from service. The mobile repair service may not be available in some locations.
• Any payments required for additional chip repairs, windscreen or auto glass replacements will be payable at the time of booking by You.
• The NRMA Windscreen Plus discounts are unable to be used in conjunction with any other offer or discounts.
• The advertised discount is only guaranteed when services are provided by our official partner, O’Brien® Autoglass, at their service centre. If referred to an alternative authorised dealer, the discount may vary or not apply.
• Offers must be redeemed when making booking. Reimbursements are not available.
• O’Brien® Autoglass windscreen repairs and replacements come with a Lifetime Workmanship Guarantee. More details can be found at obrien.com.au/auto-workmanship-guarantee.

Pet Plus provides cover for Members cats and/or dogs when travelling in Your Nominated Vehicle. Pet Plus offers benefits of up to $2,000 (incl. GST) in a Subscription Year if Your Nominated Vehicle (that is carrying a pet) needs Towing or has been involved in an Accident. We will arrange the following benefits for Your pet:

Pet Accommodation

We will pay up to $160 (incl. GST) per night (capped at $500 (incl. GST) per incident) up to a maximum of 5 days for Your pet while Your Vehicle is being repaired. This does not include pet accommodation that has been pre-booked by You.

Pet Transport

We will pay up to $200 (incl. GST) per incident or if You are more than 100km from Home (and a long distance pet carrier is required) up to $1,000 (incl. GST) per incident to transport Your pet to Your Home, intended destination or a pet accommodation facility. Pet Plus benefits are included in Premium Care and Premium Plus Subscription Package entitlements.

Pet Plus Conditions

• Pet Plus can be added to Classic Care, Everyday Care, Complete Care or Ultimate Care Subscription Packages and is only valid for the Nominated Vehicle for the Subscription Year.
• Pet Plus covers all Pets in the Vehicle at the time of Breakdown or Accident.
• Pet is defined as a cat or dog only.
• Pet Accommodation will depend on the availability of boarding facilities, particularly in Country Areas and Remote Areas.
• Pet Transport will depend on the availability of transport providers, particularly in Country Areas and Remote Areas.
• Pet Accommodation vacancy will depend on availability, particularly in peak seasons.
• Pet Accommodation facilities are legally able to refuse lodgement of Pets that do not have vaccinations up-to-date. This includes supporting documentation of the F3 vaccination for cats, and C4, C5 vaccinations for dogs. You are responsible for vaccinations being up to date. The NRMA does not guarantee that Pet Accommodation facilities will accept to board Your Pet.
• Pet Accommodation facilities may not accept Your Pet if it has been accommodated in another boarding Pet Accommodation facility within the last two weeks.
• The NRMA may not provide Pet Plus services if Your Pet, in our opinion, jeopardises the health and safety of any NRMA staff or agent. Similarly, Pet Accommodation facilities and Pet Transport providers may not accept a Pet if it is injured, sick, a restricted breed or behaving in a threatening or violent manner.
• Pet Accommodation only covers boarding costs and excludes all other out-of-pocket expenses that You may incur whilst Your Pet is being accommodated, i.e. Food, medication or special care.
• In the event Your Pet is injured in an Accident or is sick, the NRMA will make every effort to arrange for Pet Transport and Pet Accommodation but take no responsibility for the wellbeing of Your Pet.
• Members will be required to handle their Pet at all times. Our Patrol Officers or Tow contractors will not handle Pets.
• Members are responsible for their Pet at all times, including while being dropped off and picked up from Pet Accommodation facilities or when Your Pet is being transported to Your Home or intended destination. Members are liable for any personal injury, death or damage to, or loss of property, caused by their Pet.

Key Plus provides replacement of lost or damaged Vehicle keys up to $500 (incl. GST). In the event of an emergency in which Your Nominated Vehicle keys have been lost, damaged or stolen, on Your request we will arrange for an automotive locksmith on Your behalf to replace Your Nominated Vehicle keys allowing You to access and use Your Nominated Vehicle.

Where a locksmith can’t assist, we will contribute a maximum of $500 (incl. GST) in a Subscription Year for the cost of replacing Your Vehicle keys through Your Vehicle manufacturer.

Key Plus benefits are included in the Ultimate Care Subscription Package entitlements.

Key Plus Conditions

• Key Plus can be added to Premium Plus, Premium Care, Classic Care, Complete Care or Everyday Care Subscription Packages and is only valid for the Nominated Vehicle for the Subscription Year.
• A maximum of two replacement Vehicle keys up to the value of $500 (incl. GST) in a Subscription Year for Your Nominated Vehicle.
• If You make Your own arrangements for a locksmith to attend Your Vehicle, we will be unable to contribute towards Your replacement Vehicle keys.
• If on Your request a locksmith was dispatched in error or under false or misleading circumstances, we will be unable to contribute towards Your replacement Vehicle keys.
• The provision of a locksmith to attend Your Vehicle may not be possible in some areas, including but not limited to Remote and Country Areas.
• The NRMA does not guarantee that the locksmith dispatched to attend Your Vehicle will be able to assist You, replace Your Vehicle keys, gain access to Your Vehicle, or mobilise Your Vehicle. In that event, the NRMA will contribute a maximum of $500 (Incl. GST) in a Subscription Year towards Your Vehicle manufacturer replacing Your Vehicle keys.
• The NRMA accepts no liability for any loss or damage (including without limitation consequential loss or damage) however caused, which is suffered by You as a result of the provision of locksmith services to Your Vehicle.
• The locksmiths that provide Key Plus services are independent contractors and are not employees of the NRMA.

Vehicle Plus provides cover for the Nominated Vehicle with a Gross Vehicle Mass (GVM) of up to 10 tonnes. This Add-on will also cover any Towing for the Trailer or Caravan towed by a Vehicle with the Add-on provided it does not exceed the Towing limit of 10 tonnes GVM.

Vehicle Plus Conditions

• Vehicle Plus can only be added to a Complete Care or Ultimate Care Subscription Package and is only valid for the Nominated Vehicle for the Subscription Year.
• When Vehicle Plus is added to Complete Care, the Major Mechanical Breakdown Entitlements will also apply if Your Vehicle is within 100km from Home and Your Vehicle has a Major Mechanical Breakdown which cannot be fixed in less than 24 hours.

• Subscription Packages Add-ons can only be purchased with Everyday Care, Complete Care, Ultimate Care, Premium Plus, Premium Care and Classic Care Subscription Packages where applicable, and are only valid for a Subscription Year.
• Complete Care includes the Windscreen Plus Add-on at no extra cost. Ultimate Care includes the Key Plus and Windscreen Plus Add-on at no extra cost.
• Add-on benefits which are not used in the Subscription Year cannot be carried forward into the next Subscription Year on renewal.
• The NRMA holds the right to withdraw the Add-on products without notice.
• Key Plus, Windscreen Plus and Pet Plus Add-on entitlements become available 7 days after purchase and cannot be purchased at the time of the event causing You to require the Add-on service.
• Tow Plus and Vehicle Plus Add-on entitlements become available 48 hours after purchase.
• Add-on fees paid to the NRMA are non-refundable.
• To the extent permitted by law, our maximum aggregate liability for all claims relating to the provision of the Add-on is limited to an amount equal to the fees paid by You for Your Add-on subscription.

Vehicles nominated on Everyday Care, Complete Care, Ultimate Care, AutoClub packages, Premium Plus, Premium Care, Classic Care and Basic Care are entitled to Roadside Assistance. This entitlement also applies to a Trailer attached to a Vehicle on a Complete Care, Ultimate Care, AutoClub Premium Care, AutoClub Premium Plus, Premium Care, Premium Plus or Traveller Care Subscription Package. For information about Young Driver Care Membership refer to mynrma.com.au/ydc.

Roadside Assistance is provided to mobilise a Vehicle which has become disabled due to Breakdown. We do not provide Roadside Assistance for a Vehicle that has suffered damage as a result of an Accident. When providing Roadside Assistance, we carry out temporary repairs and not regular maintenance or permanent repairs, normally carried out in a licensed repair workshop. You are responsible for having Your Vehicle repaired permanently at Your own expense.

When requesting Roadside Assistance, You will need to provide details validating Your Membership and You must tell us if You or the Vehicle fall under any of the exclusions for Roadside Assistance (please refer to Exclusions in section 14.9). If we cannot confirm a current paid Subscription Package, an "On-Road Join and Go" fee, in addition to Subscription Fee, will be charged before providing Roadside Assistance.

When deciding the appropriate Subscription Package for Your Vehicle based on the vehicle weight, You must refer to the GVM (Gross Vehicle Mass) which means the maximum allowable total mass of a fully loaded motor vehicle, consisting of the tare mass (mass of the vehicle) plus the load (including passengers).

If we are unable to mobilise Your Vehicle because it is over the eligible weight limit under the nominated Subscription Package, we will assist You to make alternative arrangements at Your own expense. 

If Your Nominated Vehicle runs out of fuel, we will supply enough fuel for You to drive Your Vehicle to the nearest refuelling station where You can purchase fuel during normal business hours. You will be charged and must pay for the fuel at the time of service.

If we are unable to provide fuel or if Your Vehicle uses LP Gas, we will provide Towing to the nearest refuelling station (subject to Your Towing entitlements) where You can purchase fuel. 

We will change a flat tyre provided You have a roadworthy spare available and Your Vehicle is:

• Under 2.5 tonnes GVM for Vehicles nominated on a Classic Care and Basic Care Subscription Package, or
• Under 3.5 tonnes GVM for Vehicles nominated on an Everyday Care, Complete Care, Ultimate Care, or Premium Care Subscription Package, or
• Under 10 tonnes GVM for Vehicles nominated on a Premium Plus Subscription Package or a Subscription Package with a Vehicle Plus Add-on.

If a roadworthy spare is not available, we will Tow the Vehicle in accordance with Your Subscription Package entitlements. We will temporarily repair a flat tyre if it is safe to do so when a roadworthy spare is not available.

We endeavour to provide Roadside Assistance as soon as is practicable in response to Your request. Response time is not guaranteed and may vary depending on, among other things, the location of the Vehicle and the general demand for Roadside Assistance at the time Your request is received.

If You use a mobile phone or GPS device to request Roadside Assistance, we will endeavour (where possible) to use the mobile phone or GPS device signal to identify the location of Your Vehicle.

We record all incoming and outgoing telephone calls in order to improve our service and for quality assurance purposes.

The NRMA services do not cover:

• an Unregistered or Unroadworthy Vehicle or an Unregistered or Unroadworthy Trailer. In New South Wales and the ACT, we may provide services for an Unregistered Vehicle holding an Unregistered Vehicle Permit (UVP) or a Conditional Vehicle Registration or if You are driving the Vehicle to get or renew Your Vehicle’s registration.
• a Vehicle or Trailer that is used for business or commercial purposes;
• a Vehicle on which repairs have been attempted by anyone (including a licensed motor vehicle repairer), or that is partly or fully dismantled;
• a Vehicle that has suffered damage as a result of an Accident, Flood, theft, Fire or malicious damage;
• a Vehicle that has, in our reasonable opinion, suffered Water Damage;
• a Vehicle which is located at any licensed motor vehicle repairer including a Country Service Centre;
• any financial loss or liability in any way connected with a Breakdown or Accident;
• freight costs or costs for any sea crossings;
• a Vehicle if the Member continues driving against our advice or the advice of a licensed repairer;
• a Vehicle that has been transported to a wharf, transport depot, rail head or other similar holding or shipment facility;
• a Vehicle that has been used in a car rally or motor race or requires specialised tilt trays for Towing;
• if You appear to be intoxicated or if You or any passengers’ conduct is violent, threatening or offensive;
• Roadside Assistance will not be provided for damaged wheels or rim fitting;
• a Vehicle that is being driven or attended to by a driver that does not have a valid driver's licence; or
• a Vehicle that has suffered a Breakdown or other disrepair any time before the 48 hour waiting period has expired

You must tell us if You or the Vehicle falls under any of these exclusions.

The NRMA services will not be available:

• when in the reasonable opinion of the NRMA, a Breakdown is deemed unsafe for a Patrol Officer to attempt, or continue attempting, to mobilise a Vehicle; or
• to a re-occurring Breakdown deemed to be the result of a failure to repair the cause of the fault to Your Vehicle which caused the initial Breakdown.

In the above situations we will assist in arranging an alternative service or Towing at Your expense, which must be paid for at the time of service.

The NRMA reserves the right to limit or refuse to provide Services or a benefit to a Member where, in the opinion of the NRMA (acting reasonably) that You have received (and/or continue to request) Callouts on an excessive number of occasions in a Subscription Year.

When Roadside Assistance is requested more frequently than the NRMA considers reasonable:

You may be asked to ensure that the Vehicle is placed in a sound mechanical and roadworthy condition (including obtaining a roadworthy certificate under the Road Transport (Vehicle Registration) Regulation 2017 NSW, [as amended or replaced from time to time] if deemed necessary in the NRMA’s absolute discretion) and, until this has been done, any further requests for Service (including emergency Callouts) may be refused or provided for a fee.

We may offer an alternative service (at Your expense) such as a battery or a tow truck, or charge You a fee at Commercial Rates for Roadside Assistance, payable by You at the time the service is requested.

Circumstances that constitute excessive use, may include, but are not limited to, multiple service calls in a given month for the same reason (for example, flat battery, faulty alternator, out of fuel etc.). The NRMA requires that You take reasonable steps to resolve the issue causing the Vehicle fault and ensure Your Vehicle remains in a roadworthy condition for the most part. Roadside Assistance services are not intended as a substitute for proper maintenance of Your Vehicle by You.

• For Everyday Care, Complete Care, Ultimate Care and Premium Care Vehicles are not eligible for Vehicle transport if they are greater than: 3.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height.
• For Classic Care and Basic Care Vehicles are not eligible for Vehicle transport if they are greater than: 2.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height.
• For Premium Plus and the Vehicle Plus Add-on, Vehicles are not eligible for Vehicle transport if they are greater than 10 tonnes Gross Vehicle Mass (GVM).
• Trailers are not eligible for Vehicle transport if they are greater than: 2 tonnes Gross Vehicle Mass (GVM) 12.5 metres in length; 2.5 metres in width and 2.6 metres in height, or 10 tonnes GVM for Premium Plus or Vehicle Plus.

• Major Mechanical Breakdown Entitlements are not available for a Vehicle with a flat or damaged tyre where a roadworthy spare is not available. However, Motorcycles with a flat tyre which cannot be fixed in less than 24 hours will be eligible for Major Mechanical Breakdown Entitlements.
• Major Mechanical Breakdown Entitlements are not available for a Vehicle because the keys have been locked in the Vehicle or are lost or damaged.
• Major Mechanical Breakdown Entitlements does not include certain costs associated with hire cars such as security deposits, cost of delivery, insurance, fees, stamp duties, airport taxes, excess kilometres, fuel and any other costs outside the daily rental fee of a hire car.
• You are responsible for abiding by third party supplier terms and conditions (for example, hotel stay conditions) including the terms and conditions of rental car providers if hiring a rental car. Car rental is subject to availability and may not be available in some areas.
• Major Mechanical Breakdown Entitlements are only available in the Subscription Year and may not be carried over to following Subscription Years.
• Major Mechanical Breakdown Entitlements only apply if Your Vehicle is repaired by a licensed mechanic.
• Major Mechanical Breakdown Entitlements are not available if a Breakdown took place prior to or during the 48 hour waiting period.
• Major Mechanical Breakdown Entitlements must be taken within three months of the Major Mechanical Breakdown. Any out-of-pocket costs incurred by You in relation to the Major Mechanical Breakdown in which the NRMA has agreed to reimburse, must be claimed within three months of the Major Mechanical Breakdown, arranged by calling us on 1300 772 273.
• The method of delivery of Major Mechanical Breakdown Entitlements will be at the sole discretion of the NRMA, including without limitation regarding the type, method or provider of transportation, accommodation, rental vehicle, taxi, air transport, alternative transport or vehicle transportation provided or paid for.
• Where there is any ambiguity regarding services and benefits available to Members, the NRMA will only provide or pay for services to the extent clearly and expressly provided for in these Terms and Conditions.

Regardless of Your level of cover, You are entitled to receive the applicable benefits set out in these terms and conditions.

Battery depleted on Electric Vehicle

If Your Nominated Vehicle’s Electric Vehicle battery is depleted, we will provide a Tow to the nearest Accessible Charging Station, or destination of Your choice, whichever is closest, subject to Your Towing entitlements.

If You are Towed to an Accessible Charging Station, You will need to provide Your own charging cable and/ or adaptor to charge Your Electric Vehicle.

Any costs associated with charging the Electric Vehicle will be at Your own expense.

Towing will be provided for all types of Vehicles which do not exceed 2.5 tonnes GVM that are nominated on a Basic Care or Classic Care Subscription Package, or 3.5 tonnes GVM for Vehicles nominated on an Everyday Care, Complete Care, Ultimate Care or Premium Care Subscription Package, or 10 tonnes GVM for vehicles nominated on a Premium Plus Subscription Package or the Vehicle Plus Add-on provided that the Tow can be made with the available Standard Towing Equipment.

Towing will be provided using the most appropriate equipment available (such as lift-tow, flat-top truck or trailer) as determined by us. In Country Areas and Remote Areas in particular, limited types of tow trucks may be available. If Special Towing Equipment is required (such as power winches, extended cables, or a four-wheel-drive towing vehicle) You must pay the Towing provider at prevailing Commercial Rates at the time of service. 

Towing benefits will not be provided for:

• a Vehicle bogged or broken down in a location inaccessible to normal two-wheel drive vehicles;
• a Vehicle where the Tow has not been arranged by us;
• a Vehicle which has been manufactured or modified in ways which in our reasonable opinion will increase the probability of it being damaged during Towing. We may ask for modifications (including modified or factory released accessories) to be removed prior to Towing;
• any Vehicle or Trailer carrying livestock or commercial goods unless the Vehicle or Trailer is unloaded;
• a Vehicle at a repairer, including a Country Service Centre; or
• a Vehicle that requires Towing to a wrecking yard, unless the wrecking yard is also a licensed motor vehicle repair workshop.

We provide services in New South Wales and the ACT. Outside the Metropolitan Areas, Roadside Assistance is provided by our Country Service Centres, which cover most Country Areas throughout New South Wales.

Service is available only on private property or any Trafficable Road. Service may not be available on: open fields; beaches; creek beds; parks and ovals; tracks, trails or service roads used for logging or forestry or by electrical authorities; in national parks or wilderness areas; on any public or private property where entry of vehicles may cause damage or is restricted and any other locations where the conditions cause an area to become unserviceable.

Roadside Assistance benefits, Towing and Major Mechanical Breakdown Entitlements become available 48 hours (or when otherwise authorised by us) after You have purchased or upgraded a Subscription Package or if You change Your Nominated Vehicle more than once within a Subscription Year.

If You require Roadside Assistance and:

a) You have not notified us that Your Nominated Vehicle has changed; or

b) You have changed Your Nominated Vehicle more than once within a Subscription Year; or

c) You suffer a Breakdown before or during the 48 hour period,

then You must pay an On-Road Join and Go fee.

Member benefits provided through My NRMA Rewards and My NRMA Lite Membership can be redeemed immediately on subscribing.

If immediate assistance is required for a Vehicle and You wish to upgrade Your Subscription Package, the following applies:

• An On-Road Add and Go fee must be paid in addition to a Subscription Fee.
• Major Mechanical Breakdown Entitlements will not be available in relation to that Breakdown, and for 48 hours after upgrading.

Accident means an incident in which a Vehicle has been damaged in a collision or impact with another object, whether another vehicle or not, or whether caused by a mechanical failure. This includes a series of incidents arising out of a single event.

Accessible Charging Station means any Electric Vehicle charging station that can be accessed by the NRMA Service Provider’s Towing Equipment, together with the Electric Vehicle.

Australian Motoring Clubs means each and any of the Royal Automobile Club of Victoria Ltd (RACV); The Royal Automobile Club of Queensland Limited (RACQ); The Royal Automobile Association of South Australia Inc (RAA); The Royal Automobile Club of WA (Incorporated)(RAC); The Royal Automobile Club of Tasmania Limited (RACT) and Automobile Association of Northern Territory Inc (AANT).

Available Subscription Package means our products: My NRMA Rewards, Everyday Care, Complete Care, Ultimate Care, Traveller Care and Young Driver Care.

Breakdown means an occasion where a Vehicle cannot be driven due to mechanical or other failure, the cause of which is not an Accident, theft, Fire, Flood or malicious damage or the cause of which is not discovered during a maintenance or service check.

Boundary means the perimeter of the geographical area which is serviced by a Country Service Centre.

Callout means a response to a request for assistance where a Patrol Officer or tow truck is dispatched to and arrives at a Breakdown, including if a tow truck, auto-electric or battery Patrol also attends the same Breakdown.

Commercial Rate means the cost applicable to the relevant goods or services, provided such rate is reasonably determined by the supplier.

Conditional Vehicle Registration means a Conditional Vehicle Registration gives You limited road access to perform specific functions with a non-standard vehicle in New South Wales or the ACT.

Country Areas means all areas of New South Wales that are outside the Metropolitan Areas but that are within the Boundary of Country Service Centres.

Country Service Centre means a contractor in a Country Area appointed by us to provide Roadside Assistance to Members' Vehicles.

Electric Vehicle means a vehicle with one or more motors that are partially or solely powered by electricity for propulsion. This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles.

Fire means heat or flame which damages the panel work, mechanical or electrical parts of a vehicle.

Flood means a rising or overflow of water in a normally dry area, water course or water crossing.

GVM stands for Gross Vehicle Mass and means the maximum allowable total mass of a fully loaded motor Vehicle or Trailer, consisting of the tare mass (mass of the Vehicle or Trailer) plus the load (including passengers).

Home means the Member's permanent place of residence as recorded in our Membership database or, if a P.O. Box is recorded, as stated on the Member's current driver’s licence.

Major Mechanical Breakdown means an incident in which Your Vehicle is disabled 100km or more from Home (or any distance from Home for Ultimate Care, Premium Plus or Complete Care Subscription with Vehicle Plus Add-on) because of a mechanical failure making the Vehicle un- driveable, and which cannot, be fixed in less than 24 hours from the time the mechanical failure occurred. This does not include failures caused by or contributed to by an Accident, Fire, Flood, theft or malicious damage.

Major Mechanical Breakdown Entitlements means up to $3,000 (Incl. GST) or up to $4,000 (Incl. GST) depending on the Subscription Package in a Subscription Year if Your Vehicle (or Trailers where expressly stated) has a Major Mechanical Breakdown. This includes car rental, accommodation, passenger transport and Vehicle transport.

Member, You and Your means any person or entity who has agreed to become a Member of the NRMA whose name is entered on the NRMA Register of Members, and who subscribes to any of the Available Subscription Packages.

Member ID means the NRMA Membership card or QR code issued to You whether or not as part of the My NRMA Rewards Program or My NRMA Lite Membership.

Membership means the rights of Members in respect of being a Member and/or having a Subscription Package.

Membership Rate means the negotiated cost applicable to the relevant goods or services for the Member that has been agreed between the NRMA and a third party supplier, and that is generally less than the Commercial Rate.

Metropolitan Area means the Metropolitan Areas of Sydney, Newcastle (including Raymond Terrace, Nelson Bay and Maitland), Blue Mountains (including Springwood and Katoomba), Illawarra (including Kiama, Wollongong and Picton) and all areas of the ACT.

Motorcycle means any vehicle registered as a Motorcycle, including mopeds, trikes and powered pedal cycles.

Nominated Vehicle means any Vehicle nominated for service by a Member in a Subscription Package and for which an annual fee has been paid for the period during which service is requested.

NRMA, we, our, us means the National Roads and Motorists' Association Limited, ABN 77 000 010 506 trading as the NRMA, and includes its officers, employees, agents and contractors.

On-Road Join and Go Fee means the fee paid by You for immediate Roadside Assistance requested at the time of a Breakdown where You do not have a current Subscription Package that includes Roadside Assistance. This fee also applies when Roadside Assistance is requested within the 48 hour waiting period. For the avoidance of doubt, My NRMA Rewards does not include Roadside Assistance, and a Member who holds only My NRMA Rewards will be required to pay the On-Road Join and Go Fee.

Patrol or Patrol Officer means an NRMA employee or contractor providing Roadside Assistance.

Program Partner means a person or organisation which has agreed to offer certain benefits or offers to Members under the My NRMA Rewards Program.

Roadside Assistance refers to assistance provided to a Vehicle by a Patrol Officer to attempt to restore the mobility of the Vehicle at the Breakdown location and other services provided to a Vehicle at the location of a Breakdown by an NRMA Patrol, and includes providing a Tow, battery or auto electric officer or contractor to restore the mobility of the Vehicle, or to allow it to be driven or removed to a place where complete and/or permanent repairs can be carried out.

Remote Area means all areas of New South Wales that are outside the Metropolitan Areas and Country Areas.

Serviced Area means any area in which we provide Roadside Assistance within a Metropolitan Area or within a Country Service Centre Boundary.

Special Towing Equipment means any towing apparatus that is not covered under the definition of Standard Towing Equipment.

Standard Towing Equipment means any towing apparatus that is the equivalent of a two-wheel drive truck fitted with a tilt tray, slide bed, hoist or cradle, or a vehicle and trailer combination.

Subscription Fee means the fee payable when You nominate a Vehicle on a Subscription Package to receive Roadside Assistance.

Subscription Package means any of our products:

My NRMA Rewards, Everyday Care, Complete Care, Ultimate Care, Classic Care, Premium Care, Premium Plus, Traveller Care, Young Driver Care and Basic Care.

Subscription Year means the current valid year of a Member's Subscription Package.

Taxi includes cabs and ride sharing services such as Uber.

Tow, Towing, Towing Service or Towed means the service provided according to these Membership Terms and Conditions to a Vehicle or Trailer disabled by a Breakdown, and involving its removal from the Breakdown site to another location using whatever Standard or Special Towing Equipment is available and considered appropriate by us.

Trafficable Road means any public or private road, which is designed for and is in a suitable state for the use of a two-wheel drive motor vehicle. It includes the road-related areas immediately adjoining the road itself like road shoulders, breakdowns, medians and parking including any road which the NRMA has permission to use and which can be accessed safely by a standard NRMA Patrol vehicle.

Trailer means any two, three or four-wheeled Trailer, caravan, horse or dog Trailer or boat Trailer that does not exceed 2 tonnes GVM (or 10 tonnes GVM for Premium Plus or Vehicle Plus), 12.5 metres in length; 2.5 metres in width and 2.6 metres in height and which is being used for private or recreational purposes but excludes trailers or caravans registered or used for commercial purposes.

Unregistered Trailer means a Trailer that does not have a current registration as required by the respective State motor authority or a Trailer that does not display a registration label (if one is required).

Unregistered Vehicle means a Vehicle that does not have a current registration as required by the respective State motor authority or a Vehicle that does not display a registration label (if one is required).

Unregistered Vehicle Permit (UVP) means a permit to allow You to make specific journeys in an Unregistered Vehicle in New South Wales or the ACT.

Unroadworthy Trailer means a Trailer which has been issued with a defect notice, or whose condition makes it unsafe and which cannot be made safe through the provision of temporary Roadside Assistance as reasonably determined by us.

Unroadworthy Vehicle means a Vehicle which has been issued with a defect notice, or whose condition makes it unsafe to drive and which cannot be made safe to drive through the provision of temporary Roadside Assistance as reasonably determined by us.

Vehicle means any registered automobile or Motorcycle nominated for Roadside Assistance.

Vehicle Manufacturer means any Vehicle Manufacturer who has an arrangement with the NRMA to provide Roadside Assistance to individuals who purchase a new vehicle from the manufacturer.

Water Damage means damage caused directly or indirectly by water, as reasonably determined by the NRMA.