Receiving your energy bill can often feel overwhelming. There is so much information packed into a few pages that many of us don’t even know how to interpret. On top of that, the amount payable is always changing and this can be daunting.
With the cost-of-living crisis in Australia, we’re all feeling the pinch, and understanding your energy bill - and where you could be saving money – is crucial. Especially when it comes to costly necessities.
Across all gas and electricity companies, your bill will include standard information about yourself, your plan, and the company. This can include:
Of course, you’ll also see a breakout box showing exactly how much your bill camp to this quarter and when the payment is due by.
Since 2023, all energy retailers are required to tell their customers whether they could be on a better offer (within the same company). The Better Bills Guideline requires that this can be done at a quick glance so take note of a breakout box that tells you if you could be saving more on a different plan, or if you are on the best plan already.
To switch, a simple call to the company will usually be enough to make the change. Remember they have all the info already on their end, so you won’t be on the phone for long.
Though many homes now run off a smart meter, if yours is still the analogue type, it will need to be read by a company representative. If the representative cannot access the meter to read it, the company may provide you with an estimate. An estimate is usually based on the median spend in your neighbourhood and does not take into account your individual living situation. This can sometimes result in much higher charges (that will get refunded eventually, but can cause a lot of stress).
Your bill should say whether this is an estimated cost or and actual meter read.
Every bill will be different depending on your plan. Breakdowns between gas and electricity, peak and off-peak times, and supply charges or discounts should all be broken down on another page of your bill.
For further breakdowns and personalised information, many providers now have an app (or online portal) that that will update you in real time how you are using energy in your household.
Many break down your costs per day, how they compare to the same day in weeks prior, and even show which appliances you have used the most.
These personalised reports allow you to adjust your energy usage in real time to fit in with your budget and are a great way to combat the cost-of-living-crisis.