The NRMA Index

For more than a century, we’ve listened to what matters to Australians and turned it into action – from championing  safer roads and transport to helping people travel and connect more easily.

In our 2026 NRMA Index, we heard from over 42,000 members – our biggest survey yet. Your responses highlight today’s challenges, from cost of living to road safety and travel. And what you’ve shared with us, helps guide how we continue to support members and your communities.

Here’s what we learned in our 2026 NRMA Index

Road

Fuel prices remain members' biggest concern, followed by poor road conditions and dangerous driving behaviours. For many Australians, getting from A to B is becoming more stressful, expensive and uncertain. These findings reinforce the important role we can play in advocating for safer roads, supporting better transport outcomes and helping people move through their daily lives with greater confidence.

Everyday living

As living costs continue to rise, members are feeling the squeeze. Many are cutting back on spending and delaying major purchases, while some are putting off essential vehicle servicing to save money. This growing financial pressure is affecting not only household budgets, but also the safety and reliability of everyday mobility.

Travel

Australians are still eager to hit the road, but rising travel costs are making it harder to turn plans into reality. Through inspiring content, road trip guides and practical travel advice, we can help members travel with greater confidence and get more from every journey.

Community and connection

Members continue to find strength in their local communities, with many reporting a sense of belonging and access to trusted support networks. At the same time, many don't feel their views are reflected by local leaders. This creates an important opportunity for the NRMA to listen to members, advocate on the issues that matter most, and help build stronger, more connected communities.

Read the full 2026 report here.

What our members are saying 

The cost of living. As a pensioner I struggle with the cost of food, but most of all the rising cost of electricity.

— Robyn, 76, Albury

I didn’t realise NRMA had so many services and benefits. I’ve only ever used it for roadside assistance, which has gotten me out of a lot of pickles before. This survey has prompted me to look at other NRMA benefits because it looks like I’m missing out.

— Annonymous, 25-34, Inner West

Help with cost of living, family’s shopping and fuel. Living in general is a struggle.

— Bradley, 34, Newcastle

Fuel prices the way it can go up and down so much from 1 week to another is ridiculous also the way it can be so cheap in 1 area but same brand of fuel can be expensive 5 minutes down the road.

— Terry, 50, Penrith

Continue providing the professional, helpful and friendly road service. Consider how both pedestrians and drivers and cyclists share the road with more awareness and respect.

— Christine, 65, Northern Beaches

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