Why businesses choose the NRMA for roadside assistance

From flat batteries to flat tyres, every vehicle is at risk for the unexpected. And while millions of Australians rely on their cars to get from A to B, the impact to businesses can be greater. Whether it’s missed deliveries, lost time or unhappy customers. But that’s where we come in.

For over 100 years, the NRMA has helped Australians get back on the road faster with responsive, professional roadside assistance, and demand has never been greater. In the first four months of 2025, we received 45,000 calls for help across NSW and the ACT, due to wheel and tyre damage alone, many from businesses  who couldn’t afford downtime.

The true cost of commercial vehicle breakdowns

It’s easy to underestimate the ripple effect a single commercial vehicle breakdown can have. When a van, ute or truck is unexpectedly out of action, the costs quickly add up due to:

• Wasted staff hours waiting for help
• Loss of productivity, produce and revenue
• Customer dissatisfaction due to missed appointments or delays
• Emergency repair fees or towing charges

By choosing the NRMA for roadside assistance, your business can minimise the impact of these surprises and benefit from prompt, professional support, no matter where your drivers are in Australia.

Tailored support for business

Take a look at why more Australian business owners and fleet managers offset the challenges of a business vehicle breakdown a roadside assistance package from the NRMA.

We know no two businesses are the same. That’s why our roadside assistance packages are flexible, with options for: 

• Small businesses with fewer than 50 vehicles
• Medium to large organisations with complex needs  
• National fleets with vehicles across multiple states
• Fleet management organisations (FMOs) acting on behalf of corporate clients

If you’re operating through a fleet leasing company, we can work with them directly, or we can build a direct relationship with your business to give you greater control, faster service, and a more personal connection with our team.

Roadside assistance for all vehicle types

The NRMA provides 24/7 roadside assistance for a full range of fleet vehicles, including:

• Passenger cars
• Utes, vans and light commercial vehicles (over 3.5 tonnes GVM)
• Heavy vehicles and trucks
• Electric vehicles (EVs)

For EVs, some of our NRMA Patrol vans can offer mobile charging for out-of-charge incidents. If your EV needs to be towed, our tow trucks are equipped with the right gear to tow electric models safely, with no risk to the motor or battery.  

Roadside assistance for business: What’s included?

Want coverage for business vehicle breakdowns? With our roadside assistance, vehicles from cars to large vans are covered for:

• Dedicated business call centre to get your vehicles back on the road faster
• 24/7 roadside breakdown help, every day of the year
• Emergency towing (with scalable distances based on your plan)
• Battery replacements and jump-starts
• Flat tyre assistance
• Emergency fuel delivery
• Locked-in key recovery
• Nationwide coverage through motoring club partnerships

You can choose a lower cost Assist package, or choose Absolute membership, which also provides up to $3000 to cover emergency commercial vehicle breakdown costs, including accommodation and car rental. For extra peace of mind, we offer a range of business roadside assistance add-ons to enhance your roadside cover:

• Tow Plus extends your towing distance by 10km on every callout, perfect for drivers who regularly travel beyond standard limits.
• Windscreen Plus includes one chip repair each year, plus generous discounts on additional repairs or replacements.
• Key Plus provides up to $500 in support for locksmith callouts and replacement keys, with every incident managed by an NRMA consultant to keep things moving.

We know every minute matters during a business vehicle breakdown, so we prioritise fast response times and expert service. With more Patrols on the road than any other provider in Australia, our national network means we’re there, no matter where your vehicles go.

Take a look at why smart Australian business owners and fleet managers offset the challenges of a business vehicle breakdown with a roadside assistance package from the NRMA.

Seamless integration with your fleet operations

Whether you manage your fleet in-house or use external software, we work alongside your processes, not against them. Our support is scalable, and our business development managers are on hand to help tailor a solution that fits your structure, budget, and operational footprint. 

Many of our business members also take advantage of extra offers and discounts, including:

• Staff discounts with access to our My NRMA Rewards program
• Business member benefits and discounts
• Tyre repair and replacement services
• Opportunities to promote through our member network and Open Road magazine 

Give your team more confidence on the road

Don't leave your fleet exposed to the risks of a commercial vehicle breakdown. Join the thousands of Australian businesses who trust NRMA to keep their vehicles moving.

Don’t let a breakdown put your reputation or revenue at risk. Join the thousands of Australian businesses who rely on the NRMA to keep their vehicles moving – and their teams focused on what matters most.

Apply online or call 1300 750 633 to explore tailored roadside assistance options for your fleet.