Why businesses choose the NRMA for Roadside Assistance
From flat batteries to flat tyres, if you’re driving a vehicle, there is always the potential for something to go wrong. And while millions of Australians rely on their cars to get from A to B, business vehicle breakdowns can be highly stress inducing because of the potential impact on reputation and profits.
For over 100 years, the NRMA has helped Australian individuals and businesses get back on the road faster with responsive, professional roadside assistance, and demand has never been greater. In the first four months of 2025, we received 45,000 calls for help across NSW and the ACT, due to wheel and tyre damage alone, many from business vehicle drivers with an urgent need to keep moving.
The true cost of commercial vehicle breakdowns
It’s easy to underestimate the ripple effect a single commercial vehicle breakdown can have. When a van, ute or truck is unexpectedly out of action, the costs quickly add up due to:
- Wasted staff hours waiting for help
- Loss of productivity, produce and revenue
- Customer dissatisfaction due to missed appointments or delays
- Emergency repair fees or towing charges
By proactively partnering with the NRMA for roadside assistance, your business can minimise the impact of these surprises and benefit from prompt, professional support, no matter where your drivers are in Australia.
Tailored support for business
Take a look at why smart Australian business owners and fleet managers offset the challenges of a business vehicle breakdown with a roadside assistance package from the NRMA.
Our business roadside assistance isn’t one-size-fits-all. We offer flexible packages designed for:
- Small businesses with fewer than 50 vehicles
- Medium to large organisations with complex needs
- National fleets with vehicles across multiple states
- Fleet management organisations (FMOs) acting on behalf of corporate clients
If you’re operating through a fleet leasing company, our Account Management team can work with them directly, or they can build a relationship directly with your business lead to give you greater control, faster service, and a more personal connection with our team.
Roadside assistance for all vehicle types
The NRMA provides 24/7 roadside assistance for a full range of fleet vehicles, including:
- Passenger cars
- Utes, vans and light commercial vehicles (over 3.5 tonnes GVM)
- Heavy vehicles and trucks
- Electric vehicles (EVs)
For EVs, NRMA Patrols offer mobile charging for out-of-charge incidents. Our patrol vehicles are equipped with the right gear to tow electric models safely, with no risk to the motor or battery.
NRMA Business Roadside Assistance: What’s included?
Want coverage for business vehicle breakdowns? With NRMA Business Roadside Assistance, vehicles from cars to large vans are covered for:
- Dedicated business call centre to get your vehicles back on the road faster
- 24/7 roadside breakdown help, every day of the year
- Emergency towing (with scalable distances based on your plan)
- Battery replacements and jump-starts
- Flat tyre assistance
- Emergency fuel delivery
- Locked-in key recovery
- Nationwide coverage through motoring club partnerships
You can choose a lower cost Assist package, or choose Absolute membership, which also provides up to $3000 to cover emergency commercial vehicle breakdown costs, including accommodation and car rental. For extra peace of mind, we offer a range of business roadside assistance add-ons to enhance your roadside cover:
- Tow Plus extends your towing distance by 10km on every callout, perfect for drivers who regularly travel beyond standard limits.
- Windscreen Plus includes one chip repair each year, plus generous discounts on additional repairs or replacements.
- Key Plus provides up to $500 in support for locksmith callouts and replacement keys, with every incident managed by an NRMA consultant to keep things moving.
We know every minute matters during a business vehicle breakdown, so we prioritise fast response times and expert service. With more Patrols on the road than any other provider in Australia, and our national network means we’re there, no matter where your vehicles go.
Take a look at why smart Australian business owners and fleet managers offset the challenges of a business vehicle breakdown with a roadside assistance package from the NRMA.
Seamless integration with your fleet operations
Whether you manage your fleet in-house or use external software, NRMA works alongside your processes, not against them. Our support is scalable, and our business development managers are on hand to help tailor a solution that fits your structure, budget, and operational footprint.
Many of our business clients also take advantage of our broader group offerings, including:
- Staff discounts with access to our My NRMA Rewards program
- Member benefits and discounts
- Tyre repair and replacement services
- Opportunities to promote through our member network and Open Road magazine
Fleet solutions tailored for larger businesses
If your business has a larger fleet or multi-site operations, the NRMA offers corporate roadside assistance that’s customisable to suit company structure, vehicle types and operational hours.
Dedicated account managers provide onboarding support, flexible reporting, and renewal options, making it easy to manage many vehicles from a central portal.
Give your team more confidence on the road
Don't leave your fleet exposed to the risks of a commercial vehicle breakdown. Join the thousands of Australian businesses who trust NRMA to keep their vehicles moving.
Apply online or call 1300 750 633 to explore tailored roadside assistance options for your fleet.
