Roadside Assistance Add-ons for Business

Roadside Assistance NRMA Add-ons

Add-ons
for business

With our add-ons, you can tailor your Membership to meet the needs of your business - and enjoy peace of mind. Available on Passenger Assist and Absolute subscriptions

Tow Plus - $12 per year

When you breakdown the last thing you want to worry about is how much the towing will cost you, so don’t be caught out paying for additional towing.

  • Extends your towing benefits by 10kms.

  • Applies to every call out.

  • Ideal if you drive regularly beyond your towing limit.

  • If you’re an Assist Member Tow Plus increases your towing benefits from 20km to 30 km in metro areas. In serviced country areas, you’ll have 10km.

  • If you’re an Absolute Member, Tow Plus increases your towing benefits from 50km to 60km in metro and country areas.

How to claim:
In the event of a breakdown where a tow is required, Tow Plus will be automatically applied if required. Call 1300 369 349 if you’re broken down.

Terms and conditions apply.

Windscreen Plus - $15 per year

  • Includes one windscreen chip repair per subscription year.

  • Includes 50% off subsequent windscreen chip repairs.

  • Convenient mobile service – we’ll come to you, at home, at work, interstate or wherever you need us.

  • If your windscreen is unrepairable, you’ll save 30% on a complete replacement.

How to claim:
To book a windscreen service call 1300 369 349 and select option 1 then option 3.

Terms and conditions apply.

Keys Plus - $29 per year

  • Give you up to $500 to use towards a locksmith call out fee.

  • Includes up to two replacement keys most vehicles.

  • Each call is case managed by an NRMA consultant.

  • If a locksmith can’t fix your problem, we’ll tow your vehicle to a location of your choice.

How to claim:
To make a Keys Plus claim call 1300 369 349 and select option 1 then option 3.

Terms and conditions apply.

Not a business Member?

View roadside options for businesses of any size 

Terms and conditions

These Terms and Conditions define the term Tow Plus as an additional 10km towing in Metro and Country Areas in conjunction with your Assist or Absolute Towing entitlements for Your Vehicle (or Trailer for Vehicles nominated on an Absolute Subscription). All other defined terms used in these Terms and Conditions are available in the glossary to the Business Membership Terms and Conditions.

Tow Plus conditions

Tow Plus can only be purchased with an Assist or Absolute Roadside Assistance Memberships.

  • In Metropolitan Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge.

  • In serviced Country Areas, an additional 10km in any direction from the point of Breakdown is free of-charge.

  • You will not be entitled to use the additional 10km towing if your Vehicle or Trailer needs Towing in a Remote Area.

  • If you require towing in excess of the additional 10km, you must pay the tow provider for the excess distance at commercial rates at the time of the tow.

  • Tow Plus can only be used in conjunction with your Assist or Absolute Towing entitlements and cannot be used as a subsequent tow for the same Breakdown.

  • The additional 10km towing is only available in the New South Wales and the Australian Capital Territory.

These Terms and Conditions define the term Windscreen Plus as a repair provided to a Vehicle which has suffered a windscreen chip. All other defined terms used in these Terms and Conditions are available in the glossary to the Business Membership Terms and Conditions.

Windscreen Plus conditions

  • Windscreen Plus can only be added to an Assist or Absolute Roadside Assistance Memberships and is only valid for the Nominated Vehicle for the Subscription Year.

  • In the event the Nominated Vehicle suffers a windscreen chip, it is entitled to one free windscreen repair per Subscription Year.

  • An unused Windscreen Plus repair at the end of a Subscription Year may not be carried forward into the next Subscription Year.

  • The Nominated Vehicle does not have to have suffered a Breakdown to be eligible for a Windscreen Plus chip repair.

  • Windscreen Plus is only available to the Nominated Vehicles front windscreen only.

  • Windscreen Plus will not be eligible if the Nominated Vehicle has been involved in an Accident.

  • If the NRMA or third-party provider consider in their reasonable opinion that the windscreen chip suffered on the Nominated Vehicle is not repairable, with approval from the Member, can arrange a complimentary quote on a replacement windscreen from the third-party provider in which a 30 per cent discount off the current non-Member price will be offered.

  • Vehicles requiring windscreen replacement which have an Advanced Driver Assistance System (ADAS) may require recalibration at the vehicle manufacturer after installation. Where possible the recalibration service is carried out the same day as the replacement and is at an additional cost to the Member. This cost can vary from vehicle to vehicle. In cases where the manufacturer is unable to meet the required timeframe, the Member may need to arrange the ADAS recalibration with the manufacturer at an alternative time.

  • Should your Nominated Vehicle become unregistered during a Subscription Year, your Nominated Vehicle is not eligible for Windscreen Plus and cannot be repaired until it is registered.

  • Windscreen Plus will not be provided to a Member who, in our opinion is abusive, threatening or violent to any NRMA staff, agents or partners, or who attempts to receive service by deception or is, or appears to be, intoxicated.

  • Windscreen Plus becomes available 24 hours after purchase and cannot be purchased at the time of Breakdown. Windscreen Plus add-on fees paid to NRMA are non-refundable.

  • If you purchase Windscreen Plus during your Subscription Year, the full twelve-month Windscreen Plus subscription fee will apply and this will entitle you to Windscreen Plus for the remaining time of your Membership Subscription Year.

  • Windscreen Plus is provided by a third-party provider, National Windscreens Pty Ltd.

  • Glass repairs and replacements come with a Lifetime Workmanship Warranty. The warranty is void once the vehicle is sold or transfer of ownership is made.

  • The NRMA holds the right to withdraw Windscreen Plus without notice and so it may not be available for renewal for subsequent Subscription Years.

  • A Windscreen repair can be booked 24hrs a day, 7 days a week, 365 days of the year.

  • The Windscreen Plus repair service which is covered in the Windscreen Plus Membership is available between 8:00am and 5:30pm, 7 days a week.

  • Out of hours repairs can be arranged at an additional fee. No discounts can be applied to this fee. For all current fees and charges, please contact us on 13 11 22.

  • The Windscreen Plus repair service can be booked into any of the workshop locations nationally. Members travelling interstate can utilise the Windscreen Plus repair service anywhere within Australia.

  • NRMA Member discounts are not able to be used in conjunction with any other offer or discounts.

  • Payment is required at the time of booking.

These Terms and Conditions define the term Key Plus as replacement key/s provided to a Nominated Vehicle as a result of an event which your Nominated Vehicle keys being lost, stolen or broken allowing you to access or use your Nominated Vehicle. All other defined terms used in these Terms and Conditions are available in the glossary to the Business Membership Terms and Conditions.

Keys Plus conditions

  • Key Plus can only be purchased with Assist or Absolute Roadside Assistance Memberships and is valid for a Subscription Year.

  • In the event in which your Nominated Vehicle keys are lost, stolen or broken, on your request the NRMA will arrange for a professional locksmith on your behalf to replace your Nominated Vehicle keys allowing You to access and use your Nominated Vehicle.

  • Key Plus is available for use between 8am - 11pm (Monday to Friday) and 8am - 10pm (Saturdays, Sundays and public holidays).

  • Up to two replacement Vehicle keys (including transponder keys) will be provided per locksmith call out, not exceeding $500 (inc. GST) in a Subscription Year.

  • A surcharge of $110 (inc. GST) will apply to call outs after 6pm from Monday to Friday, after 12 midday on Saturdays and will apply to all call outs on Sundays and public holidays (in NSW). This surcharge is included in the calculation of the cap of $500. Any costs exceeding $500 (inc. GST) in a Subscription Year are payable by you at the time of service.

  • Your Nominated Vehicle does not have to have suffered a Breakdown to be eligible for Key Plus.

  • The NRMA will not contribute towards locksmith costs if:
    a. You make your own arrangements for a locksmith to attend your Vehicle;
    b. a locksmith was dispatched to You in error or under false or misleading circumstances;
    c. You are able to access or use your Nominated Vehicle with an alternate/spare key

  • The provision of a locksmith to attend your Vehicle may not be possible in some areas, including but not limited to Remote and Country Areas

  • The NRMA does not guarantee that the locksmith dispatched to attend your Vehicle will be able to assist You, replace your Vehicle keys, gain access to your Vehicle, or mobilise your Vehicle. In that event, the NRMA will contribute a maximum of $500 (Inc. GST) in a Subscription Year towards your Vehicle manufacturer replacing your Nominated Vehicle keys.

  • Should your Nominated Vehicle become unregistered during a Subscription Year, it is not eligible for a Key Plus.

  • The NRMA accepts no liability for any loss or damage (including without limitation consequential loss or damage) however caused, which is suffered by you as a result of the provision of locksmith services to your Vehicle.

  • The locksmiths that provide Key Plus services are independent contractors and are not employees of the NRMA.

  • Repairs or replacement of ignition barrels, remote keyless entry devises and proximity keys for your Vehicle will be at your own expense.

  • Key Plus becomes available 24 hours after being purchased and cannot be purchased at the time of Breakdown or other events causing you to require Key Plus services.

  • Key Plus fees paid to NRMA are non-refundable.

  • If you purchase Keys Plus during your Subscription Year, the full twelve-month Keys Plus subscription fee will apply and this will entitle you to Keys Plus for the remaining time of your Membership Subscription Year.

  • Key Plus benefits are only available in the Subscription Year and may not be carried over to following Subscription Years.

  • The NRMA holds the right to withdraw Keys Plus without notice and so it may not be available for renewal for subsequent Subscription Years.