Our Code of Conduct
Our Code of Conduct is one of the many ways we put our Playbook and Values into practice. The trust our people place in us, and our high standards of ethical behaviour are fundamental to the way we do things around here.
Download the NRMA Code of Conduct as PDF, and learn about our culture and values.
The NSW branch of the National Roads Association (NRA) was born in February 1920 and in 1923 became the National Roads and Motorists' Association (NRMA). From the outset, we looked for ways to improve road conditions for motorists. In 1924 the NRMA Patrol service began. The 1950s heralded the beginning of a huge surge in the number of cars on the road and we hit one million Members in the 1970s, and by the late 1980s that number had doubled.
In addition to looking after Members on the road, we were also becoming known for standing up for motorists. In 1982, we worked with the NSW Government to improve road safety by introducing random breath testing, and in 2001 we fought hard to have the fuel excise capped – saving motorists about 10 cents per litre today.
We've also been at the forefront of making more equitable licensing, the demerit system fairer, school zones safer, road funding is at record levels, and every petrol price increase is carefully scrutinised.
NRMA demutualised in July 2000. As independent organisations, NRMA Insurance and NRMA Motoring & Services, we continue to work closely together and proudly share our brand.