As one of Australia's largest mutual organisation, The NRMA provides a range of services for 2.6 million Members and the community, including roadside assistance as well as a diverse range of car insurance, motoring, travel and lifestyle benefits, products and services through NRMA Blue.
The Member benefits rewards program, allows Members to access great on-the-spot discounts for insurance, motoring-related products and much more. Because the NRMA recognises how important our long-term Members are, we reward our Gold and Gold Life Members further through other discounts and special offers.
Members place a lot of emphasis on our work as the motorists' champion. The NRMA works hard to deliver better results for our Members - more government funding for better roads, fairer licensing for older drivers, fairer petrol prices, greener motoring, standing up for young motorists and safer cars.
Information for Members
The Constitution of National Roads and Motorists' Association Limited was approved by Members on 27 October 2010 and is available for download in PDF format.
National Roads and Motorists' Association Limited Constitution (PDF 714KB/53 pages).
Customer Service Charter
At the NRMA we're there for you when you need us. We're Members too, so we aim to deliver the kind of service we expect to receive ourselves. This means bringing you tailored help by always following the principles of freedom, simplicity, personal service, value and consistency.
We're there whenever you need us
•We'll answer your call 24 hours a day, 365 days per year
•We make it easy to contact us via phone, email, web or mobile app
•We have a dedicated rapid emergency response for when people or animals are in danger
We're straightforward and transparent
•We speak openly, honestly and fairly
•We clearly explain our products and services so you can make an informed choice
•We'll let you know of any changes to our products or services
We'll treat you as an individual
•We use your feedback to improve our products and services
•Our different levels of coverage are designed to suit your individual lifestyle
•We'll protect your personal information
•We represent your interests in safety and wellbeing through advocacy
We help you get the most from your Membership
•Everything we do is driven by our goal of bringing you more value
•Our profits are reinvested to bring our Members even more benefits
•Beyond roadside assistance, we bring you a wide range of Member benefits and discounts
We always aim to meet your expectations
•We're dedicated to delivering a high level of service and monitoring our performance
•We'll tell you how long roadside assistance will be, keep you updated and get you back on the road 9 times out of 10 - with towing available as a backup
•Our best practice approach to complaint handling means we'll aim to set things right within 5 days
•Feedback helps us to improve your NRMA, so feel free to get in touch online or give us a call on 13 11 22.