Coronavirus travel insurance information
What has changed?
On 11 March 2020 the World Health Organisation (WHO) declared the coronavirus outbreak is a global pandemic.
On 24 March 2020, the Australian Government announced a ban on overseas travel (with limited exceptions). They also advise avoiding all non-essential domestic travel.
Do you want to cancel your policy and request a refund?
If your travel plans have been affected by the coronavirus pandemic, you may be eligible for a refund of your premium when you cancel your policy. This depends on your situation, so check below for more information.
Who is eligible for a refund?
Single-trip policies
You’re eligible for a full refund of your premium if all these apply to you:
- You have a single-trip policy and you couldn’t leave for your trip because of border closures related to the coronavirus pandemic
- Your departure date (shown on your Certificate of Insurance) is after 24 March 2020
- You have a valid travel booking
- You haven’t made a claim, and you won’t make one for this policy in the future.
Annual multi-trip policies
You’re eligible for a partial refund of your premium if all these apply to you:
- You have an annual multi-trip policy and your travel plans have been affected by the coronavirus pandemic
- You haven't left for any trips yet, or your policy started less than 6 months ago
- You haven't made a claim, and you won't make one for this policy in the future.
How to request a refund
If you have a single-trip policy, to cancel your policy and request a refund, send an email to [email protected] with your policy number, name and contact details.
If you have an annual multi-trip policy, NRMA Travel Insurance will discuss your refund with you. To arrange a refund for one of these policies, call 1300 135 826.
What happens next?
Once you've called, your refund will be processed as soon as possible (usually within 3 weeks).
The refund will be sent to the same card you used to pay your premium.
If there are any issues processing your refund, you'll be contacted.
Do you want a credit note?
If your trip’s been cancelled because of the coronavirus pandemic and you don’t have new travel dates yet, you can also request a credit note.
You will receive credit for the full premium you’ve paid, and you can use it to pay for another travel insurance policy within two years of your original departure date.
You can get a credit note if your original departure date (shown on your Certificate of Insurance) is after 24 March 2020.
To request a credit note, call 1300 135 640.
Has your trip been postponed?
If your trip has been postponed and you need to update your policy with your new departure dates, call 1300 305 790 (8am–8pm).
To check what's covered on your plan, read the Product Disclosure Statement (PDS).
For urgent advice, call the NRMA Travel Insurance emergency helpline on +61 2 8907 5584.
For information about other incidents, read our claims advice.
For the latest government travel advice visit Smart Traveller.