NRMA Roadside Assistance

It depends on your location, traffic and demand, but we do our best to get to you as quickly as possible. You’ll receive updates and tracking so you know when help is on the way via the My NRMA app.

If your vehicle can’t be repaired at the roadside, we’ll arrange a tow to a nearby repairer or a location included in your cover, so you’re not left stranded. Towing distances depend on your cover type.

Yes, NRMA Roadside assistance membership entitles you to national roadside assistance coverage, utilising reciprocal arrangements that NRMA has with all other State and Territory motoring clubs in Australia.

Reciprocal benefits entitle you to the basic roadside assistance cover offered by the State or Territory motoring club, depending on which State or Territory in which you breakdown.

Yes, we will provide roadside assistance to the nominated vehicle on your membership as long as a licensed driver is present with the nominated vehicle or at an agreed meeting place when we arrive. General roadside assistance exclusions apply.

Yes, roadside assistance covers electric and hybrid vehicles. Our Patrols are trained to help with common issues, including flat batteries, lockouts, and charging-related incidents.

If you need a tow that is more than your towing inclusions, you will need to pay commercial rates at the time of tow, for the total distance that is in excess of your inclusions.

This also includes towing in an area outside your inclusions and/or any trailers that aren't covered in your inclusions.

No. However, if you need roadside assistance straight away, there's a surcharge that applies.

After your offer ends, your plan will continue at the standard ongoing price for your selected level of cover. Pricing varies by cover type and benefits.

You can pay via Visa, Mastercard or Paypal.

Please note we do not accept International issued credit cards for payments.

You can cancel your roadside assistance membership at any time. No refunds are available on annual or monthly payments.

Yes, you can upgrade your membership at any time. Changes may take effect immediately or at your next renewal, depending on the plan and timing.

Yes, you can downgrade your membership at any time. Changes may take effect immediately or at your next renewal, depending on the plan and timing.

Yes, you can add more vehicles to your membership and save 20% on cover for each additional car.